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No puedo entrar con el usuario principal al prestashop, y si con el secundario.

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Hola quiero entrar al panel de mi pagina con el usuario principal y no puedo, con el secundario que usan los vendedores pero con acciones reducidas se puede entrar. Cuando quiero ingresar, tarda mucho en darme la respuesta y me dice. 

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.

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