Logged in users can't procede to checkout order

[Salvatore Ucchino]

Prestashop version: 1.7.5.2

After logged in user complete step 1(account) and step 2(addresses) of checkout order, they can't move on to the third step (delivery). When I submit the addresses form, the page reload without doing something.

I tried the debug mode but no errors showed up. Did anyone face this issue?

Thanks,

Salvatore

Edited March 23, 2020 by Salvatore Ucchino (see edit history)

[PrestaHeroes USA]

it's best to post your url so community can test.  you can delete it later.....also put more than 'help' in subject so maybe somone recognize the issue.

[Salvatore Ucchino]

On 3/27/2020 at 2:59 PM, El Patron said:

it's best to post your url so community can test.  you can delete it later.....also put more than 'help' in subject so maybe somone recognize the issue.

Problem solved! I noticed that there were some missing fields into the address form marked as required. I went to customers settings -> addresses and then I removed them.

[Habibalnazer]

PrestaShop version: 1.7.5.2

Shop URL: http://www.habibalnazer.com/

Current theme in use: classic

in the last a step order&confirmation come This page isn’t working

 

Edited April 22, 2020 by Habibalnazer (see edit history)

[PrestaHeroes USA]

On 4/22/2020 at 4:57 AM, Habibalnazer said:

PrestaShop version: 1.7.5.2

Shop URL: http://www.habibalnazer.com/

Current theme in use: classic

in the last a step order&confirmation come This page isn’t working

 

enable PS debug mode to get actual error.  also you should always open a new topic as your issue is not related to this topic....and more people will see your post.