vinruud Posted February 25, 2020 Share Posted February 25, 2020 Hello. I have some problems with the access into the Backoffice. It doesn't recognize both my email address and the password and if I click on Forget your Password to set a new one, I don't receive any email to do that (the email address is correct and there is no mail from Prestashop in the junk/spam). PS VERSION: 1.6.1.5 Can you please help me finding a solution? Link to comment Share on other sites More sharing options...
Mr Rick Posted February 28, 2020 Share Posted February 28, 2020 Hi, Do you have access to database? if yes go to employee table to see all the employees and find out if your email exist in it. Link to comment Share on other sites More sharing options...
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