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Why contact_form is showing {firstname} label?

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If I send a message using the contact form as a guest, I receive an email with the tags {firstname} and {lastname}.

"Hello, {firstname {lastname}, ..."

My contact form does not have a name field and I do not want to enter it.

How can I get that the labels that the guests receive do not show those labels and only say "Hello, ..."?

Thank you.

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