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Amazon Marketplace Addon - Can Someone Help?

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I have had this addon for almost a month and still cannot get support to help get me up and running.  If you have used this one can you help me with the parentage  Sku and UPC Configuration? Thier documentation does not seem to match the programming.

This is what they are saying

The structure of product with combination is not correct.

The reference code of parent item is required with unique code.

The upc code of parent item must be blank.

The upc code of child item is required  and unique.

See pic of what I have....




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