Can No Longer Add New Products PS 1.6.1.6

[noodles57]

I have updated my Prestashop site in a while.  I do prefer the older version since it has much more customizing ability.

 

The problem is now I can no longer add a new product!

Adding name, descriptions, etc - all come back BLANK after submitting. Nothing has changed as far as the domain's php settings, and I have double checked that the database is as it should be.

PLEASE HELP!

🤢

[selectshop.at]

1) activate debug mode and read errors.

2) read server error logs (from cPanel, Plesk or on FTP own log folder, or at least by asking your provider for that).

[noodles57]

I did activate errors via php, no errors show.

[selectshop.at]

3 minutes ago, noodles57 said:

I did activate errors via php, no errors show.

What exactly you did ?

You should activate debug mode of Prestashop and read there the errors. There is no need to make changes on files. You can activate from BO.

 

[noodles57]

ps - there is no debug mode on/off option in Prestashop 1.6.1.6, only:

Disable non PrestaShop modules Yes No

Disable all overrides Yes No

[selectshop.at]

Oh, you are using old PS version. You activated debug mode in defines.inc file ?

Server error logs are saying what ?

[noodles57]

As I mentioned there isn't a debug on/off option from within PS 1.6.1.6 - just what I posted above.

[selectshop.at]

3 minutes ago, noodles57 said:

As I mentioned there isn't a debug on/off option from within PS 1.6.1.6 - just what I posted above.

so you activated debug in defines.inc file correct ?

What are server error logs saying ?

Which php-version are you using ? Which are your settings from max_input_time, max_xecution_time, max_input_var and memory_limit ? Which SQL version are you using ?

[noodles57]

I'm looking at that file:

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', false);
}

 

 

I'm guessing this should be changed to TRUE?

[noodles57]

didnt' change anything. There are many references in the file to 'debug'

[noodles57]

domain log doesn't show anything unusual, all GET and POST entries

[selectshop.at]

10 minutes ago, noodles57 said:

I'm looking at that file:

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', false);
}

 

 

I'm guessing this should be changed to TRUE?

Change false to true and read errors in front and back-office.

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', true);
}

 

[noodles57]

20 minutes ago, selectshop.at said:

so you activated debug in defines.inc file correct ?

What are server error logs saying ?

Which php-version are you using ? Which are your settings from max_input_time, max_xecution_time, max_input_var and memory_limit ? Which SQL version are you using ?

ver 7.0.33 but I can update to latest which is 7.3.11

max_input_time: 60

max_execution_time: 30

memory_limit: 128M

and in additional directives:

max_input_vars = 5000

 

I can certainly change any of these parameters.

[noodles57]

php 7.0.33 is highest version that works, other version display errors to screen

[selectshop.at]

It depends on how big your site is, but for the other settings you should consider to change them to the one herein suggested: max_execution and max_input are too short set. max_input_vars as well.

 

[selectshop.at]

2 minutes ago, noodles57 said:

php 7.0.33 is highest version that works, other version display errors to screen

This is good. Newer versions php will not work with PS 1.6.1.6

[selectshop.at]

Server cache/smarty cache also deleted ? Your webspace has any restrictions about sizing (database/ftp)?

[noodles57]

3 minutes ago, selectshop.at said:

Server cache/smarty cache also deleted ? Your webspace has any restrictions about sizing (database/ftp)?

I have a dedicated server, so I can make any changes. I will continue to tweek what I can.

[noodles57]

9 minutes ago, selectshop.at said:

Server cache/smarty cache also deleted ? Your webspace has any restrictions about sizing (database/ftp)?

Not sure about changing:

Server cache/smarty cache

[selectshop.at]

Smarty cache you delete from your BO under performance. Make the changes which are suggested in the link I added before and try. Change also memory_limit. Restart then after the apache/nginx.

Try also to add product with another browser.

Blank site is always a server error and this is always recorded into the error logs. If you are using nginx, then in nginx error logs instead of apache

[noodles57]

Seems after all the suggestions posted her, I made all changes and still no luck.

I can't even change a product name or description. I could go directly into the db and update there, but the BO should work in this manner.