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stals443

suexec error log and web server error log

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I have noticed the following errors. Can anyone help me understand where they come from and how to eliminate them?

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2026048174_errorprestashopforum2.thumb.PNG.517e3f1f572049761f1fe925bb298e44.PNG

Thank You in advance.

Edited by stals443 (see edit history)

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Your server is denying the request of the ip's in question. As example the IP 31.13.115.8 is blocked by a firewall or .htaccess. = Normal behavior. BTW specially this IP is an Facebook IP. Ask your provider for help, as all the requests are made to your pictures. Perhaps there is a special entry for to deny such requests added to the server rules.

For the suexec: these are only standard/normal log-entries and not errors. You can ask your provider to supress them. = Normal behavior

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1 hour ago, selectshop.at said:

Your server is denying the request of the ip's in question. As example the IP 31.13.115.8 is blocked by a firewall or .htaccess. = Normal behavior. BTW specially this IP is an Facebook IP. Ask your provider for help, as all the requests are made to your pictures. Perhaps there is a special entry for to deny such requests added to the server rules.

For the suexec: these are only standard/normal log-entries and not errors. You can ask your provider to supress them. = Normal behavior

Many thanks for your reply!

I clarify:

A. Facebook and other IPs

1. IP blocker from Cpanel is empty.789534378_errorprestashopforum3-ipblocker.thumb.PNG.48b3f68fe08e6a5f2335bc44044a775a.PNG
2. The .htaccess file contains the following entry.

<Files 403.shtml>
order allow,deny
allow from all
</Files>

3. About a month ago, spam abonded carts and customers started appearing for us, and when we delete them, we use a feature that blocks that email.

679831207_errorprestashopforum5-customerdeleting.thumb.PNG.57b61a0b8f2b53710fe2ffbb05d0f6d5.PNG

B. Img

We have 16k product. Therefore we have 5 depths folder only 1 / x / x / x / x and starting from 2 they are only 4 depths 2 / x / x / x, respectively in the picture 7/4/4/7/6; 7/6/8/2/3 /; 8/8/1/0/6 / .. etc. does not exist at all.

59148752_errorprestashopforum4-1folders.PNG.df902527f06f0ff203534ecefe622ebc.PNG818094303_errorprestashopforum4-2folders.PNG.5f062ef1515707fd49825998256cc3f9.PNG

Questions:
1. Why there are so many requests to non-existent img folders?
2. To avoid blocking the right IP - where can I find the 403.shtml file? Where can I find the list of emails blocked from prestashop backend?
3. Will appreciate any other suggestions ...

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Because your site was indexed with the old Prestashop imaging machine. Your site is an upgrade from an older Prestashop version ?

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403.shtml is a generated error-server file. It depends on the architecture of your server. Normally you will have a folder on your root (web, html, home, etc) containing such files. If not, than these are in a server admin folder, so one level before and you need to ask for help of your provider. You are on VPS or managed server ? Red Hat ? But theses files are minor important for you, cause they are html-files and not containing what you are expecting.

If Facebook is accessing to non-existant files, than depending of your server configuration it could deliver an access denied, instead of "not found". So behavior could be exact the one written in the files. It's difficult to give you an exact answer by remote, if we don't know your server architecture and installed OS. Please don't make it publicly. Better you contact in this case your provider and clear this with him directly.

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