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Paid module doesnt show in catalogue

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I received a paid module from my site builder. when I log in on the addons-page, I see the addon ready to use.

When I log into my backoffice and on the modules page I connect to my addon-account, I can no find the module.

I'm super admin

Downloading the module from the addon-account and upload on the backoffice doen't work also.

please advice.


kind regards

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Which module is it?

Which error do you get when you try it to install it from BO?

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