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veronica garcia

How to buy a addon?

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Hello I'm trying to buy a GPDR module but I'm from Canary Islands and here we have another taxes different to VAT, then we are an Extra CEE zone, so we don't have VAT, but I can't remove the VAT from the shopping cart. Someone could tell me how I have to buy it without taxes? Thank you

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Maybe I'm wrong but it's B2B. There is no taxe on Addon.

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when you fill in a valid tax number together with the correct business name the tax will be removed.

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Hi, thanks for the reply but we dont have any vat tax valid because Canary Islands is a Extra CEE so we dont have it. That's the problem, I think the system is not ready for this issue.

My version is 1.6, I have to pay for the module

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VAT: "This only concerns you if your company is located in Europe. In this case, simple enter your intra-community VAT number."

I'm not in Europe too, when I buy on addon, VAT is 0 eur.

Maybe there is a bug with your country, if you really want to buy on Addon, I recommend you to contact them: https://addons.prestashop.com/en/contact-us

 

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I contacted them but nobody answer at the moment, I called them but they told me I have to send an email. Yes I really want the module, also because is required for UE, I can´t open my shop if I dont have it. Thanks you anyway

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Hello there!

@veronica garcia In this case, here is what you need to do in order to get the correct taxes in your PrestaShop Addons account:
1. Login to your PrestaShop Addons account
2. Click on your name at the top right of the screen, then select "Adresses"
3. Create a new address (or select the existing one)
4. Select the country & pick "Canaries"
5. Save and exit.

It's kinda tricky but this should work. :)

Cheers,
Antoine

 

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On 10/29/2019 at 3:33 PM, Antoine F said:

Hello there!

@veronica garcia In this case, here is what you need to do in order to get the correct taxes in your PrestaShop Addons account:
1. Login to your PrestaShop Addons account
2. Click on your name at the top right of the screen, then select "Adresses"
3. Create a new address (or select the existing one)
4. Select the country & pick "Canaries"
5. Save and exit.

It's kinda tricky but this should work. :)

Cheers,
Antoine

 

Antoine, what about dishonest sellers who sell a defective module and avoid contact later? I wrote to you in this matter a private message a few days ago, I bought a module which, despite the seller’s assurances, does not work. What I should do now?

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