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VAT number approval service not available


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Customers are complaining about a notification 'VAT number approval service not available', whilst the module 'European VAT number' is installed and enabled. I tried it myself, filling in all the requirements, but indeed, I am unable to continue. Is there anyone to the rescue?

Many thanks in advance.

FYI - our shop is: www.l-door-shop.com

 

Kind regards,

Jeroen

 

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Hi Jeroen_Idoor,

Sometimes the VIES check is down for some countries. Every country is responsible for his own database and up time. I know that the Belgium database has some problems the last weeks.

You can check it yourself with a manual check on the VIES website:
http://ec.europa.eu/taxation_customs/vies/vatRequest.html?locale=en

Also some databases have Unavailability Shifts:
http://ec.europa.eu/taxation_customs/vies/help.html

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  • 3 years later...

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