Order Status is changing to Shipped after Payment

[Ricky]

Hi,

I'm having an issue with Prestashop's 1.7.5 order status. Every time a payment is processed the order status changes to 'Shipped' and not 'Preparation in Progress'.

How can i solve this issue?

[Simonas Invertus]

What payment and shipment modules do you use?

[Ricky]

Hi @Simonas Invertus

I'm using Prestashop's default modules. As for the payment i'm using PayPal and Bank Transfer (default). In all of them the status is automatically changed to 'Shipped' after payment.

The default should be to change the status to ''Preparation in Progress'.

[Simonas Invertus]

Maybe the issue is that statuses are incorrectly translated?

If you go to Shop parameters -> Order settings -> Statuses does it look normal to you?

[Ricky]

Yes, everything looks ok including the translations to Portuguese (see attachment).

What i did for now was to disable the option for sending an email to the customer when the order changed for the 'Shipped' status. At the moment when a payment is made the status doesn't change. But i think the default should be to automatically change the status to 'Preparation in Progress', or in this case 'Preparação em curso' em Portuguese.