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Prestashop not launching

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Hi

We have had Prestashop working fine for a number of years, recently the site has stopped working, it is not loading the prestashop system.  The index.php within the folder "Store" seems to be ok, however it does not seem to load config.inc.php

We have communicated with the hosting company and they have said that no updates to PHP have been made

Please, any help would be appreciated

regards

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With automation always something can go wrong. We used to joke about fallen bits.

I assume you are getting a white screen. In that case you should enable development mode by setting "define('_PS_MODE_DEV_', true);" in the file config/defines.inc.php. That will produce an error message. 

An alternative is looking in the error log of the server.

But it might be faster to hire somebody. Most likely it isn't a big thing.

 

 

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