Payment Error - Paid amount mismatch

[zoombamboom]

I have had a couple of errors from orders recently.

Basically the client is charged less then he should. The order then shows a Payment Error status due to the amount mismatch.

I notice this happen using Stripe but can not tell if the Stripe module is the culprit or not.

A bit annoying as I have to contact the client to complete the remainder of the payment manually. The last order as example had a total amount of 127.45 (GBP). Only 108.70(GBP) was paid. Client paid in EUR but the ratio does not resemble anything close to a currency conversion.

Looking closer the payment difference would maybe correspond to a carrier being applied differently.

Any help?

prestashop version 1.6.1.3

 

Edited August 28, 2019 by zoombamboom (see edit history)