Dear community,
I have a problem with one of my payment options. An option to pay for my customers is this module: http://www.touchdesign.de/loesungen/prestashop/sofortbanking.htm
I will explain below:
Step 1: Customers choose for the payment option sofort (in red in screenshot with text" betaal via bancontact/mister cash")
Step 2: Customers are asked to confirm the payment (in red in screenshot). After confirmation a new order in the system should appear, but the problem is: customers are redirected to payment page and pay but no order appears in the sytem (it sticks in the shopping cart).
People get redirected to payment page , pay but the order is not registered in the system.
I am running prestashop 1.5.3, this is an annoying problem for our shop. Anyone an idea where I should look to solve this problem? I am not getting support from the developers of the module.
Thank you for any help!