Search the Community
Showing results for tags 'no invoice'.
Found 3 results
-
Hi Guys, We are facing a problem with some orders not creating an invoice in the orders area, those orders have no status when completed just -- and no products on the order, we have to go into the Shopping Carts section and find what the customer ordered that way. We have after a lot of investigation discovered that it seems to be when someone orders a product with more than 1 drop down option, orders of products with no options, or with 1 selectable option, all come through fine and an invoice is created, only orders of products with more than 1 selectable option mean the order invoice does not get generated. I have attached some images to be clearer about the issue. Can anyone advise where to start looking to fix this issue please? Thanks
-
Hi all, I have stumbled upon some kind of bug. Sometimes, when an order is created (I think it has something to do with guest accounts, because it happened with two guest orders), it creates an invoice, but this invoice is not recognised as an actual invoice. When I click on the order, it says it has no invoice. But when I select the documents tab, I can see the invoice there. See attached image. Does anyone know a fix for this and how to prevent it in the future? Thanks in advance, Richard
-
I have made a purchase from my store using google checkout. I received an order receipt from google checkout and a Purchase Receipt for Order was sent to my shop's email account but the back office does not show the order. Also in customers > shopping carts Order information shows : No order created from this cart. When I check My Orders from the store Order History shows no orders. I don't have these problems when paying by PayPal. Please help!
