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  1. Hi! This is an odd one. I noticed that "{carrier}" is used in the order_conf.html email template and new_order.html email template and when emailed, shows the name of the carrier selected for the order. I'd like to include that info in a couple of other emails the customer receives when I update order status, including the shipped.html template. Well, I figured it would be as easy as typing in "{carrier}" just like "{shop name}" etc., but for some reason it doesn't work. I'm using PS 1.5.3, is there something I need to check or edit in order to be able to do this? Thanks in advance! Elaine
  2. Hi I am a very new user of PrestaShop. I've installed and done most of the configuration for my site. However, I do NOT get admin emails when there is a new customer, or new order etc. I get the TEST email. Almost all other emails seem to work (emails to customer when they open new account, place order etc) I've read across the forum that you need to install the Mail Alerts module for prestashop addons. However I cannot find it anywhere in the store or my back end module section. Please help me fix it!
  3. Hi everyone, I have a products where I need to have a short product description under the product name in the "New order " email alert. This email alert is also supposed to be used as a packing slip by our staff Does anyone know how to do this?
  4. I would like to split the billing address in the module Notifications (Prestahop Module) in Email Template ps_emailalerts -> (New_order). So that I can list this semicolon separately for further exports / import possibilities. In the template billing address and delivery address is only included as blog variable ({invoice_block_html}). What are the variables for "name", "first name", "address", "postcode city" etc.? Unfortunately, the following do not work: {Billing_firstname}; {billing_lastname}; {invoice_address1}; {invoice_address2}; {invoice_city}; {invoice_postcode}; {invoice_state}; {invoice_phone}; {invoice_phone_mobile}; {invoice_firstname} {} invoice_lastname Thank you for tips adi
  5. Buenos días, necesito saber como quitar el número de teléfono (del cliente) en la plantilla de email "New Order" en el módulo "Mail Alert". Tanto en la "Dirección de Entrega" como en la "dirección de Facturación". Necesito hacer esto para que el proveedor no se ponga el contacto con el cliente. Solo que pueda hacerlo a través nuestra. Un saludo.
  6. Hi, I am using Pres 1.7.3. I need to insert these information(Supplier_name, mobi phone) to the New_Order email that be sent to admin. I came to International-->>Translation--->> Email (Body), and try to change the HTML file and SAVE But there is nothing change Have anyone could help me? Tks
  7. Salve a tutti, Ho un problema da inizio anno, prima tutto andava bene. Non riesco a ricevere piu` le email utilizzando ps_emailalerts module. Quando viene effettuato un nuovo ordine, non ricevo nesusna notifica . Quando guardo nei log del back office ho quanto segue: 4313 -- 3 Swift Error: Expected response code 250 but got code \"552\", with message \"552 5.2.0 TKac1x0063R487t01Kacr8 rilevato spam / spam detected\r\n\" 0 0x 0 28/03/2018 09:34:36 4314 -- 3 Swift Error: Expected response code 250 but got code \"552\", with message \"552 5.2.0 TKad1x00m3R487t01KadtZ rilevato spam / spam detected\r\n\" 0 0x 0 28/03/2018 09:34:37 4315 -- 1 Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart Cart 943 0x 0 28/03/2018 09:34:38 Ho cercato un po su formu ed applicato soluzioni tipo .. localizzazione, reazione cartella IT nella mails folder etc... ma nisba. Qualcuno sa aiutarmi? Hello All, I am havining troubles in receiving email, using ps_emailalerts module. Whenever a customer place a new order, I do not get an notification email. If I look at the back office`s log, that is what I can see: 4313 -- 3 Swift Error: Expected response code 250 but got code \"552\", with message \"552 5.2.0 TKac1x0063R487t01Kacr8 rilevato spam / spam detected\r\n\" 0 0x 0 28/03/2018 09:34:36 4314 -- 3 Swift Error: Expected response code 250 but got code \"552\", with message \"552 5.2.0 TKad1x00m3R487t01KadtZ rilevato spam / spam detected\r\n\" 0 0x 0 28/03/2018 09:34:37 4315 -- 1 Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart Cart 943 0x 0 28/03/2018 09:34:38 Do you know why this is seen as SPAM and if this is the real issue? Can you help please? I have been looking for solutions and I have applied whatever I could find, but no luck. Thank you All, Luigi
  8. Bonjour, Suite à la mise à jour vers Prestashop qui s'est bien effectuée, nous avons constaté que lors d'une nouvelle commande, les adresses des clients ne pouvaient pas être imprimées bien qu'inscrites sur la commande ! Afin de résoudre cette difficulté, j'ai modifié le fichier new_order.txt selon le même modèle que le fichier texte order_conf.txt ; soit : remplacement des deux lignes suivantes : {delivery_block_html} {invoice_block_html} Par : {delivery_block_txt} {invoice_block_txt} Modifications exécutées dans les dossiers : prestashop\modules\mailalerts\mails\fr et dans le dossier du thème : mon_thème\modules\mailalerts\mails\fr De cette manière l'impression de la nouvelle commande s'effectue correctement et complètement avec les adresses du client. Amicalement.
  9. Hi ! Actually for to create a new order from the dashboard, i need to clic on Orders, Add new Order, search a customer and finally choose the customer. Near every time, i'm on the customer summary page just before. To save time, i'm trying to get a new button on the customer summary page. This button should permit me to be on the order creation page with the preselected customer. I taked a look in controllers but each time i'm trying something i'm returning on the orders list page. Somebody can help me ? Prestashop
  10. Bonjour, je cherche à avoir le mail de la confirmation d'achat d'un produit de ma boutique sur une seule page (actuellement 2). J'ai modifié le fichier New Order en version HTML et Texte dans localisation / Traductions / Traductions des modèles d'e-mails / Cœur indépendant du thème / Français ainsi que dans le thème par défaut. Mais rien n'y fait, j'ai beau supprimer des lignes, réduire la taille du texte, la confirmation de commande arrive toujours sur deux pages par mail et c'est donc un peu contraignant pour l'impression. Si quelqu'un à la solution, je suis preneur. Merci d'avance. Mickael
  11. UPDATE: I was told, by the hosting company that the e-mail has to be explicitly configured. I went Advanced Parameters -> E-mail and found what you can see in the screenshot. I was told, by the hosting company, what to put where, but it does not work. The data I am sure of is in the screenshot. Can anybody give me a hand with the rest? I have recently moved a site build on Prestashop 1.5.2 from one domain (chiloticupushup.ro) to another (loulou.ro). The migration went well and everything works as it should except the Mail Alerts (version 2.4) module. While before the migration, whenever a new order was placed, an email was send to a certain e-mail address, after the migration no emails announcing new orders are send. What could have gone wrong? Is that a common issue? Thank you!
  12. Hi! Please help me how to translate the subject of the new_order.html email template. In the backoffice I just find "No Subject was found for new_order in the database" The email which is sent to me contains the subject "New order - #000001" Where is the place to translate it? PS version 1.5.6
  13. Hi guys, I would like to ask you one - for many of you - simple question. Where or how can I do to approve or cancel manually new orders? I don´t want customers to receive automatic email with info that order has been approved before I revise this order? If you check my order statuses, you see that there is not such option. Could you please help me? Thank you
  14. Hi, I just came across a new issue of prestashop where in after confirming an order on order confirmation page i reload the page a new order gets entered. This is really annoying because, then i might have to make payment for two orders as soon as it gets confirmed. Someone please look into this issue. I am not aware if anyone has come across this issue. Thanks. Regards. Archit Joshi
  15. Hi, could anybody point me to the right direction? Basically I'd like the same product list (complete with filter functions) one finds in the BO products page, in the BO new order creation. By now, in fact, I can only add products to BO new orders by writing the initial name of the wanted product. I don't ask for the solution, as i can handle php and tpl quite good, but I am missing which files are interested in such a modification. Thanks a lot! Fabio Ricci
  16. Hi, This has been already asked here, but i still couldn't find any proper answer.. We are using PS 1.4.7, and it's still working properly. And our problem is that even when there's payment error of an order, we are still getting "new order notification" from mail alerts module. Well, this is fine, however, is there a way to know if the status of the order is "payment error" or not? or at least, can we place on the email template the status (if "payment accepted" or "payment error") of the new order? I hope someone can help me on this issue. thank you.
  17. Hello. I'm going crazy with: new_order.html of module "mail alert" I need to receive the new_order alert with: reference - product name - PRODUCT IMAGE - price - quantity - etc... as image attached. Please, i'm going crazy from 1 week! I use ps 1.6 Thx in advance!
  18. Hi. I have a problem with mail alert. When I have a new order mailalert send me a notification. However the subject its in english (new order) the rest in my language. I tryed to do it in translation under email and module, also everything is fine orders - statuses I tryed to look into translations and mail via FTP and everything looks fine. The subject is in my language. Any ideas where to translate? Prestashop
  19. I am trying to set the email address where all the new orders will be sent to. Kindly assist me achieve this as I am completely stuck.
  20. Hola Comunidad, Empecé hace tres meses como novato de Prestashop, y como todos ya habréis sufrido cuanto más avanzas más problemas aparecen. Uso Prestashop, de repente me llegan los emails de nuevo pedido en blanco, el email incorpora el logo como adjunto y el asunto es correcto, pero el resto totalmente en blanco, he revisado el módulo de Alertas por Correo y no localizo ningún error, también he probado a des-instalar y volver a instalar y nada. Alguien le ha ocurrido algo similar? o en su defecto alguien sabe en que archivo se desencadena la llamada al módulo de alertas para verificar si todo está ok. Gracias
  21. As I am not always online on my shop I need to receive an email when a new order is placed. How I can configure my shop to solve my needs? I would be happy just receiving a copy of the email sent to the customer after he placed a new order. Anyone any idea? Thanks
  22. Hello, I would like to add product manufacturer to following email tempates. order_conf.html new_order.html Can somebody tell me how to achieve it? Im using prestashop if it matters. thanks
  23. Hi, I've searched this forum but haven't found the answer on how to change "ORDER CONFIRMATION" and NEW ORDER email subject. I've tried all the methods I've found but none worked. Can someone please help me with this? My lang.php file is: $_LANGMAIL['New order'] = 'Nowe zamówienie'; $_LANGMAIL['Order confirmation'] = 'Potwierdzenie zamówienia'; My PaymentModule.php line 441 is: Mail::Send((int)$order->id_lang, 'order_conf', Mail::l('Order confirmation', $order->id_lang), $data, $customer->email, $customer->firstname.' '.$customer->lastname, NULL, NULL, $fileAttachment); I have no idea where to change those two subects. PS 1.4 Thanks in advance
  24. Hello, Can anybody tell me how can I simply add information on Mailalert - New Order e-mail is that First customer order? I have SQL query: SELECT c.id_customer, c.email, COUNT(o.id_order) AS Suma FROM ps_customer AS c LEFT JOIN ps_orders AS o ON o.id_customer = c.id_customer WHERE c.id_customer = '.(int)$customer->id.' GROUP BY c.id_customer But how can I implement this into email?
  25. Hello, I am receiving new order confirmation emails to an old email address and have been unable to change it to my new email address. I have been into the back office of my PrestaShop 1.4.6 and updated the email address in just about every area I can think of, but I am still getting new order confirmation emails going to an old email address. Does anybody know how to fix this, or has had this same problem? Thank you.
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