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I am trying to fix an issue with missing orders from the online store. My PS version is 1.4.0.17 but I have made many custom changes and enhanced it. Once I switched to a new hosting (virtual vps) I started having issues with orders going missing from the back office. When I find the number of the order that is missing I receive an "Authorization accepted from PayPal" status of the order. I don't use a PayPal module, only cash on delivery or bank transfer. When I have a missing order with the PayPal status, I have to manually change the status to "Delivery" for the order to appear in the back office. * If someone makes an order and it's not received if they submit a new one afterwards it's all fine. * In some missing orders you can see the products but in others you can't* When there is a missing order the client and I don't receive an e-mail acknowledgement of the receipt of the order (I have already stopped all spam blocking programs in my new hosting) I ran quite a few tests and read everything I could find in the forum. Here is an example of what I read about the problem - http://forge.prestashop.com/browse/PSCFI-7169, https://www.prestashop.com/forums/topic/178552-orders-not-showing-up-in-backorders/ I'm hoping that you would be able to let me know what could be causing this problem and how I could fix it. Best regards, Vlad

We're using the authorizeaim module to process credit card payments. We've had a couple instances where we see a transaction in our authorize.net account, but the order does not appear in the back office, while other orders show up just fine. I saw some other posts related to this, but none seemed to describe our situation exactly.

There's a bug in the upgrade script that will not copy all of your orders. Edit 'install/upgrade/upgrade/php/migrate_orders.php' move lines [spam-filter]92 to line 73, to be before the 'for' loop comment line 93 THESE CHANGES NEED TO BE DONE BEFORE STARTING THE UPGRADE SCRIPT, OTHERWISE THE OLD VERSION HAS TO BE RESTORED FIRST AND RUN THE UPGRADE SCRIPT AGAIN. Regards. Robin. The CartExpert Team