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Hi Everyone I am having issues receiving the confirmation email when ordering from the site. I think I have tried everything! Let me explain. The client receives the confirmation email just fine, The online contact form also works correctly (both the client and shop receive email), The test email works fine from BO email configuration The only thing that DOES NOT WORK are the confirmation order emails to the Merchant! Solutions I have tried but with no success. I have installed mailalerts module I have changed the PHP mail Funcion to SMTP emails Checked with host company there is no restrictions plus there is NO LOG of emails being sent to the shop owner when order is confirmed. No trace of email... Tried all email formats (text and HTML) But no luck! My order confirmation emails still do not arrive to the shop owner! What Can this be? Thanks in advance,

Help, i just tried the payment system on my website, but i have not received the orders confirmation to my gmail, how to set up the automatically email for orders confirmation? My prestashop version : 1.7.5.2 Thank you in advance.

I am trying to insert the Order ID (not reference) {id_order} and Product ID {id_product} into my email confirmation. Neither one is being processed when the email is being sent. In both cases just the variable is showing in the email. Any ideas?

I do not know exactly when it happened, when customers send me a message through our contact service no notification of incoming messages to the email, but the message received in the back office. essentially no confirmation messages into emails, at the advanced level parameters I did send a test email to, and succeed, but there are no incoming messages to email .. help me

Hi I'm testing the checkout and I see that the customer doesn't received the email confirmation of the purchase, and I receive a note in my email with the subject 'Mail delivery failed: returning message to sender. Does anyone know where can I look to fix this issue? Also, I want to customize the template of the note which is send to the customer/new customer when a purchase is done, I can't find anything in the PS dashboard. BTW, I'm using Prestashop 1.5. Thanks, regards.

Hello there, after multiple searches I am still wondering, does anyone know an easy way to send an email confirmation from back office? Suppose, I have changed an order in the BackOffice after it was placed, e.g. changes a product or a quantity, so that the total order amount has changes. And I would like to send out an email confirmation to a customer. Is there a way to do it? AFAIK, the email with order Information is sent right after the order is placed, and there is no way to send a new confirmation, if something in the order was changed. Would be grateful for any hints. Lionna

Bonjour, Est-il possible de supprimer ce post ?

For some reason, when a new customer registers on my web site, I don't receive an email confirmation about it. Can you explain why? Thanks