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Showing results for tags 'deleting products'.
We are running Prestashop version 1.4.9 in our live shop. Unfortunately we are unable to delete many of our products when they no longer exist in stock. We can only deactivate them. Our categories are full of deactivated products now and it's getting quite cumbersome. In addition the shop has grown unnecessarily big in size, which makes it difficult to create backups. When we try to delete the products we receive the following error message: "An error occurred during deletion: this product is contained in an order." (Please see the attached screenshot) Despite a lot of trying we are still not able to delete. The problem is general and does not only concern the Prestashop sample products. I have changed the status of all orders, except the new ones, to either 'Delivered' och 'Cancelled' but no luck. The new orders does not contain any of the concerned products, since those products have been deactivated much earlier. Should we be forced to delete all our previous orders? We really want them for the shop's statistics. I would really really appreciate if anyone could help us resolve this issue, without deleting the orders!!