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Buenos días comunidad: Desde hace unos días no podemos acceder al Backoffice del Prestashop. Al introducir las credenciales, se queda el cuadro del login en blanco, sin los campos y no hay manera de poder acceder. ¿Cómo podríamos solucionarlo? Muchas gracias. Saludos.

Hello, I explained my problem in the title. Selectable list boxes do not work in the configuration settings (For example: Parameter Settings) in the admin panel. I cannot make any comments. This problem needs to be solved I shared the error in the attachment

I am using prestashop 1.7 and when we go to the admin panel to upload new products it is working fine in desktop version BUT NOT IN MOBILE VERSION. In mobile version it is simply not redirecting to the add new product page. The console is also clear. No errors whatsoever. When I check in networks tab it is not hitting any api or any page just simply blank.

Hi, would you help me solve a problem with the administration panel? There are no tabs in my admin panel. Please look at attachment. This view was happend two weeks after using PrestaShop.

Hallo zusammen, ich habe soeben die 1.7.6.3 Version installiert. In der Admin Panel werden bei mir die Comboboxen nicht richtig angezeigt, Der Inhalt ist nicht in in der Combobox auswähltbar, sondern alle Informationen werden so auf der Seite angezeigt Hier ein Beispiel: oder hier Hat jemand das gleiche Problem gehabt und könnte mir ein Tipp geben was man hier machen soll? Vielen Dank

Hi. I have problem with not working select in my prestashop admin panel. Just take look on screens. Why is this render like that? When I edit code it seems to be working properly.

Hi, im working on adding additional info in the back panel of my shop, in order view panel to be exact, im starting to get it, found out how to edit template file to add my panel, but i need to query additional data from MySQL Database to fill this panel and pass this data to Smarty template. How can i achieve such thing? I figured out i can edit AdminOrdersController (override it, not direct edit ofc), but still don't really now how, because i need to create query +/- like this: `SELECT * FROM myAdditonalTable WHERE myAdditonalTable.order_id = `orderID from actual object`' I need to extract this actual object id to evaluate this, too. Hope you can help me guys.

Hi! How to create new fields and new button on product tab? And how create new action for this button? What to use and where to write code? I am a beginner who needs to quickly figure out. Thanks a lot in advance!

Hello Guys, I was having this subjected issue for BO once in a while but since last 3 to 4 days now i am experiencing this problem constantly, whenever i try to login in BO i face this, I was using Cloudflare switched them off tried again but nothing happened. images are attached as reference, Your help will be highly appreciated. Regards.

Hi Support and Community. I have tried research this and can't find a solution.I hope someone can help me. We have had our shop running for years and suddenly last week we can't login to the admin. We get the error message below in FF and Chrome. Any ideas on why it has suddenly stopped working? We are running Prestashop 1.6.1.2 on php56. The site is https://www.growersmarket.net.au and admin panel is https://www.growersmarket.net.au/adminpanel/ Any feedback or suggestions would be greatly appreciated. This page is not available We're sorry, but the Web address you've entered is no longer available. To find a product, please type its name in the field below. Search our product catalog:

Hello! I got problem with prestashop 1,7. I did installation, everything was OK. Then i putted my adress on google chrome and it doesn't work. www.mysite.com/admin - OOOPS 404 ERROR www.mysite.com - I can see my shop Do anyone of You guys know what i should do to fix it? Please help me. Best Regards

There is an error 502 - Bad Gateway when I click the "Catalog> Products" link in the admin panel.

Paylaşımlı host kullanıyorum. Sorunsuz bir biçimde kurulumu yaptım ama ne admin panele giriş sayfası, ne de mağaza sayfası açılmıyor?

Hello, I installed prestashop for the first time on 1and1. Installation goes well and front office is accessible but once i try to access back office i recieve an error 500. Can anyone help me with that issue? Prestashop version 1.7.3.2

Bonjour, J'ai changé d'hébergeur pour ovh, le site fonctionne parfaitement bien, mais je n'arrive plus à accéder à l'interface admin, j'ai une erreur 500. Curieusement, j'arrive à y accéder en activant le mode debug par ftp, qui ne m'indique d'ailleurs aucune erreur. Ensuite tout fonctionne parfaitement également. Mais j'aimerais ne pas laisser le mode debug constamment activé et trouver le problème. J'ai également essayé de changer les droits avec chmod, mais rien n'y fait. Certains recommandent de changer les droits du fichier index.php dans le dossier admin pour 644, mais ça ne change rien. J'ai essayé d'autres droits également et c'est pareil. Merci de votre aide!

Hello everyone Before i started sorry for my English I've installed PrestaShop 1.7.3.0 on my MacOS High Sierra, successfully. Deleted "install" file and changed "admin" file's name as suggested. After all of these steps, front office worked fine on localhost but i can not reach the backoffice. When i try to enter localhost:8888/admin i see a blank page. I tried to access backoffice on Safari , Chrome and Firefox but non of them helped. Only Chrome showed me an error text instead of a blank page. I am pasting it wright here. This page isn’t working localhost is currently unable to handle this request. HTTP ERROR 500 " And as an addition, I am not a programmer but i can follow a simple instruction. Thank you for your time

Prestashop 1.6.1.18 Inside admin panel when i pressed any pagination link in catalog->products page after 5 sec loading in browser appears - "The site has redirected too many times ERR_TOO_MANY_REDIRECTS" URL - mySite/adm_page/index.php?controller=AdminProducts&token=776564214b6f27c83fa2a98ae186961d&submitFilterproduct=2#product Nothing similar on all pages of the client side and other places of the admin area. Only in the products section Deleting the cache, updating the htaccess file, and reinstalling SSL did not help Tell me what it can be, or where to look for the causes of the error

Merhaba, Prestashop sitemin dosyalarını "subdomain"den, ana domaine, public_html nin içine atdım. Veritabanı deyişimlerini yaptım, lakin admin panelde hiç bir menuya giremiyorum. Dışarı atıb yeniken parola istiyor. Her defasında parolayı girip açıyorum, ancaq yine dashboard penceresi geliyor. bunu nerden çözə bilirim ?

dash panel has some duplicated submenu items and improper naming after uploading new theme

Hello. Since 2 days ago I have not been able to access my Prestashop admin panel at https://gaialusa.org/Velharias/admin123/ , the page just does not show . I have created another address, to be sure the problem was not with prestashops update or something of the sort, https://gaialusa.org/presta17/admin123 , this one works. Since there was no updates and I did not change anything relating to admin access, I am rather lost on what the problem might be. Any suggestions on what this might be is appreciated.

Ciao a tutti, effettuando il login del pannello di controllo, vengo reindirizzato ad una pagina bianca. Ho impostato a true _PS_MODE_DEV_ nel file defines.inc.php Ed ottengo questi errori. Premessa, prima di questo errore ho attivato il servizio ssl e stavo lavorando sulle posizioni dei moduli, in particolar modo ho scollegato il carrello da navTop perché volevo ricollegarlo in un'altra posizione. Grazie in anticipo! Exception in CartPresenter.php line 281:CartPresenter can only present instance of Cart in CartPresenter.php line 281 at CartPresenter->present(null) in ps_shoppingcart.php line 85 at Ps_Shoppingcart->getWidgetVariables('displayAdminAfterHeader', array('smarty' => object(Smarty_Internal_Template), 'cookie' => object(Cookie), 'cart' => null, 'altern' => '1')) in ps_shoppingcart.php line 97 at Ps_Shoppingcart->renderWidget('displayAdminAfterHeader', array('smarty' => object(Smarty_Internal_Template), 'cookie' => object(Cookie), 'cart' => null, 'altern' => '1')) in Hook.php line 900 at HookCore::coreRenderWidget(object(Ps_Shoppingcart), 'displayAdminAfterHeader', array('smarty' => object(Smarty_Internal_Template), 'cookie' => object(Cookie), 'cart' => null, 'altern' => '1')) in Hook.php line 861 at HookCore::exec('displayAdminAfterHeader', array('smarty' => object(Smarty_Internal_Template)), null) in smarty.config.inc.php line 168 at smartyHook(array('h' => 'displayAdminAfterHeader'), object(Smarty_Internal_Template)) at call_user_func_array('smartyHook', array(array('h' => 'displayAdminAfterHeader'), object(Smarty_Internal_Template))) in SmartyLazyRegister.php line 83 at SmartyLazyRegister->__call('smartyHook', array(array('h' => 'displayAdminAfterHeader'), object(Smarty_Internal_Template))) in a05860685dccd44f7031dcce2b59e94c9f3e1b91.file.header.tpl.php line 546 at SmartyLazyRegister->smartyHook(array('h' => 'displayAdminAfterHeader'), object(Smarty_Internal_Template)) in a05860685dccd44f7031dcce2b59e94c9f3e1b91.file.header.tpl.php line 546 at content_5a1ea626ed0517_05659163(object(Smarty_Internal_Template)) in smarty_internal_templatebase.php line 188 at Smarty_Internal_TemplateBase->fetch('header.tpl') in AdminController.php line 1821 at AdminControllerCore->display() in Controller.php line 225 at ControllerCore->run() in Dispatcher.php line 379 at DispatcherCore->dispatch() in index.php line 95

I installed prestashop via the softaculous installer in my cpanel. The installation gives me a success info and I can access the admin login page. After I filled in the login information I get this error: #Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected]*****.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. I am new to prestashop and ask for your help. The installation worked with 1.6 but I want to use 1.7. Please help me...

hello how can make bigges photo in productline ( in order_) --------------------------- 1. for pc 2. for mobile (show and more bigges) ------------------------------

Hi all, After some manipulations I got following problem: site is working and I have access to BO, but I can't change anything in it. I am getting white screen or, while trying to use PrestaShop cleaner, I am getting back this message:[PrestaShop] Fatal error in module smarty_internal_cacheresource_file: Uncaught exception 'UnexpectedValueException' with message 'RecursiveDirectoryIterator::__construct(/home3/public_html/cache/smarty/cache/blockcms/2/1/1/4/15/5c/aa/bd) [recursivedirectoryiterator.--construct]: failed to open dir: Permission denied' in /home3/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php:180 Stack trace: #0 [internal function]: RecursiveDirectoryIterator->__construct('/home3/...', 0) #1 /home3/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(180): RecursiveDirectoryIterator->getChildren() #2 /home3/public_html/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(121): Smarty_Internal_CacheResource_File->clear(Object(Smarty), NULL, NULL, NULL, NULL) #3 /home3/public_html/tools/smarty/Smarty.class.php(759): Smarty_Internal_CacheResource_File->clearAll(Object(Smarty), NULL) #4 /home3/public_html/modules/pscleaner/psclea How I can fix it?

Good morning everybody. I need to add a translatable field in my Prestashop v1.4 backoffice panel. Here's what I did: (1) added a new field "info_url" into ps_product_lang table (varchar 250) (2) added a block of code inside /tabs/AdminProducts.php <tr> <td class="col-left">'.$this->l('More info url:').'</td> <td style="padding-bottom:5px;" class="translatable">'; foreach ($this->_languages as $language) { echo '<div class="lang_'.$language['id_lang'].'" style="display: '.($language['id_lang'] == $this->_defaultFormLanguage ? 'block' : 'none').'; float: left;"> <input size="40" type="text" id="info_url_'.$language['id_lang'].'" name="info_url_'.$language['id_lang'].'" value="'.stripslashes(htmlspecialchars($this->getFieldValue($obj, 'info_url', $language['id_lang']))).'"'.((!$obj->id) ? ' onkeyup="if (isArrowKey(event)) return; copy2friendlyURL();"' : '').' onkeyup="if (isArrowKey(event)) return; updateCurrentText();" onchange="updateCurrentText();" /> <span class="hint" name="help_box">'.$this->l('Url of the info page') . '</span> </div>'; echo '</td> </tr>' .... (3) added these lines inside classes/Product.php class ProductCore extends ObjectModel { ... ... /** @var string infourl */ public $info_url; ... ... protected $fieldsValidate = array( ... 'info_url' => 'isString', ); protected $fieldsRequiredLang = array('link_rewrite', 'name', 'info_url'); protected $fieldsSizeLang = array('meta_description' => 255,..., 'info_url' => 250); protected $fieldsValidateLang = array( 'meta_description' => 'isGenericName', ..., 'info_url' => 'IsGenericName'); ... public function getFields() { parent::validateFields(); $fields['info_url'] = pSQL($this->info_url); } public function getTranslationsFieldsChild() { self::validateFieldsLang(); $fieldsArray = array('meta_description', 'meta_keywords', 'meta_title', 'link_rewrite', 'name', 'available_now', 'available_later', 'info_url'); } } All seems ok in my panel, but when I save, i get this error: Warning: strip_tags() expects parameter 1 to be string, array given in /var/www/itart/store/classes/Tools.php on line 530 Fatal error (Product -> info_url = ) What's the matter?