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  1. Hi, For those, who could encounter Internal server error 500 during the installation of PrestaShop 1.7.0.x A small solution, that was discovered recently on some hosting providers. When you try to install your Prestashop ver.1.7 you receive the 500 internal server error. If it is not connected with php zip extension, then it is error with file permissions. Open your FTP account and locate the index.php file from your installation (after you have unpacked the downloaded archive). Change the permissions for this file: deactivate permissions from "all users" to "yourself" and activate "execution". And that's all. Your installation will start after this small change. Hope this will help for someone )
  2. Hola a todos. Tengo un problema con mi tienda en Prestashop al momento de querer instalar un módulo. Sucede que cuando adjunto o arrastro el archivo comprimido del módulo, después de unos segundos me aparece un error en pantalla que dice "Server responded with 500 error code." He estado buscando información al respecto pero no he logrado solucionarlo. Información adicional: Solo sucede cuando quiero subir módulos, cuando subo imágenes de productos no tengo ningún problema. Ya intenté cambiar los permisos de carpetas por 755 y de archivos por 644. Active el Debug Mode, pero no me arroja ningún error adicional, solo aparece "Server responded with 500 error code." Adjunto imágen. Tengo un BackUp de hace unas dos semanas en mi servidor local con Xampp, y en local no aparece este error, todo funciona bien. Intenté subir el módulo desde Google Chrome y Safari. Intenté con dos módulos distintos. Agradezco toda la colaboración que me puedan dar! Gracias.
  3. Hi everyone, I have a problem with my Prestashop website. Only for some users, when the user tries to check-out his cart, and confirm the purchase, at the time he gets the page www.mywebsite.com/order , the server returns ERROR 500 SERVER ERROR, and the user can't complete the purchase. If the user goes back, he can change products in his cart, but as he tries to complete the purchase, this error occurs. Has anyone the same problem? I tried with different browsers, different IP's, different user accounts. And only for some users I have this problem. I tried to disable Varnish. I disabled the Google Analytics Plugins by Prestashop because of it's problem with some character in the cookies. I cleared the cache, updated all plugins... I'm running Prestashop 1.7.2 on Linux LAMP, on Google Cloud via Cloudways Thanks! Massimiliano
  4. Ciao a tutti, avrei bisogno di aiuto e/o pareri su un problema che incontrano alcuni utenti del mio e-commerce: Per solo alcuni utenti, la pagina dell'ordine, alla fine del processo di acquisto, restituisce un errore del server. Solo per alcuni utenti registrati. Ho aggiornato i plugin, svuotato la cache del server, di Prestashop, disabilitato Varnish, cambiato browser, ip, etc. Ho anche disattivato google analytics che dava problemi legati al plugin di GA fornito da Prestashop. Niente da fare. Quando arrivo all'ultima fase d'acquisto, si apre la pagina "/ordine" con errore 500. Ho Prestashop 1.7.2 su Linux, Server Google Cloud su Cloudways. Grazie. Massimiliano
  5. Hallo ins Forum, die meisten meiner Fragen konnte ich bereits mit Hilfe des Forums lösen - vielen Dank dafür. Zu folgendem Problem finde ich keine Lösung: 2018.artex-deko.de / Prestashop 1.7.3 / PHP-Version 7.0.25-nmm1 / MySQL-Version 5.7.21-nmm1-log / Daten/Inhalte übertragen aus PS 1.6.1 per MigrationPro Alles funktioniert super! - Außer: Ich kann die CMS-Seiten iim Backend nicht aufrufen/bearbeiten, auch keine neue Kategorie erstellen. Meldung: 500 Internal Server Error... Im Frontend sind die Inhalte zu sehen. Es betrifft wie gesagt ausschließlich die cms-Seiten im Admin-Bereich. Für Hilfe wäre ich sehr dankbar, vielleicht gibt es das Problem ja auch schon mit Lösung - ich habe leider nichts gefunden. Vielen Dank
  6. Hallo alle zusammen, ich habe Prestashop 1.7.5 ich habe gestern gemarkt, dass bei mir im Online Shop wenn ich mich als neu Kunde registrieren möchte, kommt ein Fehlermeldung "500 Server Error". Was ich dazu gemerkt habe, das funktioniert dann nur nicht wenn ich das Option in Einstellungen "Partnerangebote aktivieren" auf NEIN setze. Wenn es auf JA ist kann man sich bei uns ganz normal Registrieren. Leider möchte ich diese Partneangebote Option nicht haben, weil jeder Kunde bei Registrierung muss dann ein Häkchen setzten. Als Hilfe lade ich paar Bilder hoch. Kann mir jemand von euch bitte helfen, wie kann ich das Fehler beheben und trotzdem das "Partnerangebote" deaktivieren? Ich danke euch im Voraus !!! :-) Liebe Grüße
  7. Hello everyone, I am getting the following error when trying to edit products in backend of my shop. I have in total 5160 articles through CSV imported with their combinations also. It has been working when there were less products. Does it have something to do that are so many articles in my store ? What can I do to solve it ? I tried to clear cache. Also to enable debug mode. After enable of debug mode I couldnt reach the backend of my store because of some errors of php, so I turned it off. Thank you in advance!
  8. Hi there, I'm just using Prestashop and installed the latest version 1.6 (Dutch language). For the check-out I'm using the Cash on delivery module but with the last step I receive a 500 server error. I tried to find the right answer but I'm stuck so I hope someone can help me. The error show is: [PrestaShopException] Can't load Order status at line 156 in file classes/PaymentModule.php 150. if (Configuration::get('PS_TAX_ADDRESS_TYPE') == 'id_address_delivery') 151. $context_country = $this->context->country; 152. 153. $order_status = new OrderState((int)$id_order_state, (int)$this->context->language->id); 154. if (!Validate::isLoadedObject($order_status)) 155. throw new PrestaShopException('Can\'t load Order status'); 156. 157. if (!$this->active) 158. die(Tools::displayError()); 159. // Does order already exists ? 160. if (Validate::isLoadedObject($this->context->cart) && $this->context->cart->OrderExists() == false) PaymentModuleCore->validateOrder - [line 59 - modules/cashondelivery/controllers/front/validation.php] - [9 Arguments] CashondeliveryValidationModuleFrontController->postProcess - [line 171 - classes/controller/Controller.php] ControllerCore->run - [line 373 - classes/Dispatcher.php] DispatcherCore->dispatch - [line 28 - index.php]
  9. Hallo liebe Community, ich habe heute den Status einer Bestellung von "Warten auf Zahlungseingang" auf "Versand" geändert so wie viele male davor auch. Aus irgendeinem Grund wird die Seite nun plötzlich nicht mehr richtig angezeigt mit der Meldung "500 Internal Server Error". Hat jemand vielleicht eine ähnliche Erfahrung gemacht? Ich benutze Prestashop 1.7.4.2. Im Anhang befindet sich ein Screenshot. Vielen Dank im Voraus für eure Antworten.
  10. Hello, New to presta shop. I just downloaded the current version of PrestaShop. Install on local host (lamp linux box). Front end all looks fine. Logged into admin went to catalog>catagories works fine no errors Then went to catagories>products and get a 500 server error page. Did a web search and can not find a soulution. Thank-you in advance.
  11. When the page have to go to the shipping methods it return a page that says 500 Internal Server Error, how to resolve? Help Me Please
  12. Hallo zusammen. ich bekomme nun wenn ich meinen Shop aufrufe einen 500 er Server Error. Ich emine es war kurz nach der Umstellung auf HTTPS. kann das sein und hat jemand vielleicht eine Lösung? Liebe Grüße
  13. Buen dia, Instalé prestashop atraves de 1&1 con información demo, pero estoy tratando de realizar una Orden y cuando quiero pasar al método de pago me muestra el texto " 500 Server Error Oops, something went wrong. Try to refresh this page or feel free to contact us if the problem persists." Y no me deja seguir. Todo se vé bien, las tablas, el administrador, las ordenes de ejemplo, pero creando una me dá este mensaje. Se agradece de antemano la ayuda que me puedan brindar.
  14. Bonjour, Mon site n est plus disponible en ligne. Le message d'erreur est le suivant " 500 Server Error Oops, something went wrong. Try to refresh this page or feel free to contact us if the problem persists." Que puis je faire merci
  15. Salve ragazzi, ho realizzato un ecommerce per la vendita di lenti a contatto. Purtroppo una categoria (lenti toriche) comprende un sacco di attributi e valori (potere, raggio, diametro ecc.) che rende la query parecchio pesante. Quando creo un nuovo prodotto il sistema mi restituisce un server error. Dall'error log ho visto che avviene un timeout dopo 600 secondi. Secondo voi è normale? 600 secondi sono 10 minuti, mi sembra un tempo più che sufficiente per salvare una scheda prodotto, per quanto essa sia pesante. La versione di Prestashop è la 1.7.3.0. L'hosting provider mi ha già detto che non è possibile aumentare tale valore. Non so come procedere
  16. Buenas, Tengo un error en algunos productos del Prestashop, solo pasa a veces y en algunos productos, no en todos. He puesto el debug y me sale este error (captura) cuando abro el producto que tiene el error. Alguien tiene idea de lo que puede ser? Muchas Gracias,
  17. Hi all. I have a problem with my Prestashop web in the moment of install a module. When I attachment or drop the compress file of the module, after some seconds appear an error that say "Server responded with 500 error code". I had been searching information about this, but I can't solved it. Additional information: It only happens when I want to upload modules, but when I upload images of products I don't have any problem. I tried change the permissions of the folders for 755 and the files for 644. I activated the Debug Mode, but not appear any additional error, only appear "Server responded with 500 error code". Screenshot of error I have a BackUp of two weeks ago in my local server with Xampp, and in my local server don't appear this error, all works correctly. I tried upload the module from Google Chrome and Safari. I tried with two different modules. Thanks for your help!
  18. Hi guys i am new to prestashop there have a problem showing when i was got my showing it's showing 500 Server Error If somebody know how solve the issue please reply ASAP
  19. Hola, soy prácticamente nuevo en el uso de Prestashop 1.6, anteriormente tenía una versión anterior la cual me empezó a dar problemas y decidí actualizar a la nueva versión. Llevo unos días y no consigo activar la opción de Multitienda con éxito. En los menús de administración todo va correctamente, y con mi tienda principal también, pero en el momento que intento crear nuevas tiendas, al introducirle la url y visitarla me salta el error: 500 Internal Server Error. Tengo Prestashop recién instalado, no he realizado ninguna modificación de temas u otra configuración, esta todo por defecto. He pensado que pudiera ser un problema del servidor de alguna incompatibilidad que yo tenga, pero la verdad no se como solucionarlo. He seguido los tutoriales que he encontrado por internet sobre como solucionar lo del error, para saber donde esta el fallo, pero ni consigo información al respecto ni consigo solucionar nada. PD: He realizado cambios en el archivo "defines.inc.php" en la linea "define('_PS_MODE_DEV_', false);" por "define('_PS_MODE_DEV_', true);" para ver si saltaba la línea del error pero sigue saliendo la misma imagen de error que he puesto arriba. ¿Alguien que le haya ocurrido esto y sepa como solucionarlo?
  20. Tengo un problema en mi tienda que cuando valido los datos de la transferencia bancaria, la siguiente página en cargar es una página de Prestashop con URL ../module/bankwire/validation con el siguiente lema "500 Server Error" y bajo dicho título el siguiente texto "Oops, something went wrong. Try to refresh this page or feel free to contact us if the problem persists." Aunque ponga error 500 en los logs del servidor no hay ninguna mención, con lo cual es algo que saca el propio Prestashop, pero no se a qué se puede deber. Al salir este error, el pedido no me guarda los datos del mismo, ni llega correo a nadie, ni cliente ni administrador. ¿Alguna idea de qué puede ser? Saludos!
  21. Hi, Could you passed mode_debug to on and give us the returned lines please ? Like this you'll see the errors and we'll be able to help you resolving this issues. Thanks
  22. I've notice recently that all of my URL's have this weird format. Example: http://destinationrc.com/%7Bcategory:/101046801-xray-xb8e-2015-specs-1-8-electric-off-road-car-xra350152-8581703011248.html This has been causing alot of server errors as per our Google Webmaster Account. Im assuming this isnt good for our search rankings. Our site isnt ready to go yet, but I dont want it to be a problem in the future. We recently upgraded our server to a VPS sever, but Im not sure that has something to do with it or not. I am about to purchase one of the "Clean URL" or "SEO" modules that allow you to structure the way the URL is, Im hoping this will fix the issue? Any advice on this would be appreciated.
  23. Bonjour, J'essaye de faire la mise à jour de la 1.5.5 stable, avec le module 1click upgrade, je suis en 1.5.4.1, mais voila tout se passait bien jusqu’à ce message : [Ajax / Server Error for action upgradeDb] textStatus: "error " errorThrown:"Internal Server Error " jqXHR: " " Merci pour votre aide !
  24. Could anyone tell me how to solve my problem? I have "500 sever error" when I wanted to login Backoffice after I changed PHP5.2 to PHP5.5 at 1und1.de (Germany) control-center because I want to terminate PHP5.2 it needs to have extened support with extra fee. I have tried both 5.4 and 5.6 as well, the results were same. My e-commerce site is working well but I can't login to Back office (admin) except PHP5.2 set up. Prestashop version 1.6.0.11 I believe I didn't have any problem when I use version 1.6.0.9. When changed again to PHP5.2, everything work fine... Please suggest; 1. How to find problems. 2. How to solve these problems. Thank you in advance.
  25. Alright, so I've recently purchased SEO PowerSuite. I've scanned one of my websites with it and three pages are returning 500 Internal Server Errors. I got to all three of these pages in my browser, and they're loading just fine. I'm not really sure how to fix this, any thoughts or advice? These three pages are product pages.
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