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Hello, we have an e-store and 1 physical store to sell shoes. in the RMA function, I added new statuses for which I send a different email if the customer lives near our store or not. I would like the pdf slip to be available for these 2 differents states: "Waiting for return" (state id2, the default one) and "Waiting for store return" (state id7, the new one that I created). I modified the AdminReturnController.php file which I placed in the override/controllers/admin folder. My new email templates are sending well, but the pdf slip is not available on the site for the new id7 status. I can't find the file that determines the default generation of the pdf for status 2. Anyone have an idea? Thank you all,

Buenas estoy teniendo un problema en el apartado de devoluciones es que algunos clientes pueden realizarlas sin problemas pero a otros les aparece un mensaje de que no están autorizados y no entiendo muy bien a qué se debe. Os adjunto una foto de lo que me ocurre Muchas gracias

Order Return Manager (RMA) Module With the growing competition in the eCommerce industry, it is really important for the online store owners to pay special attention to their existing customers as it is comparatively easier to retain the existing customers. As of now most of the online store including top marketplace like Amazon, eBay, Walmart etc offers easy return policies to the customers to retain the customers for a long time. The Return Manager module allows the store admin to offer hassle-free returns to the customers. By using this module the store admin can provide a user-friendly interface to the customers so that they can easily return the entire order or partial order. The Return Manager module helps you to improve the customer service. This Module is available for the Prestashop version 1.6.0.4 to version 1.7.x.x. More Info and purchase here: Return Manager Module FRONT DEMO BACKOFFICE DEMO The key features of the Return Manager Module are following: 1) The RMA Addon allows the store admin to set the return for the 3 methods – Credit, Refund and Replacement. 2) Admin can customize the messages for the return requests. 3) Admin can use the custom CSS and JS to make any changes in the look and feel at the front end of the module. 4) Admin can generate the return slip and also add the return guidelines along with the return slip. 5) Admin can define return policies along with the option to remove return policies from specific products or categories. 6) Admin can add/edit return policies with ease. 7) Admin can add the multiple reasons for the return so that customer can select a most appropriate reason for the return. 8) Admin can select the shipping paid by option for the return reasons. 9) The Return Manager module allows the customer to edit the comments for their returns. 10) Return manager addon also supports the option to upload the images/documents, so that customers can share the images of the defective/wrong products or the documents related to the purchase. 11) Admin can add multiple return statuses. 12) Admin can create return requests on behalf of the customers. 13) Return Manager addon offers pre-defined email templates for the New Return Request Notice (Customer), New Return Request Notice (Admin), New Return Request Approved, Return Request Denied, Return Request Status Change, Return request completed. Admin can easily customize these emails along with the subject line. 14) Easy tracking of the return requests. 15) Admin can accept/deny the return request on a single click as per the action was taken by admin an automated email will be sent to the customer. 16) The Return Manager Module is compliant with the official Prestashop GDPR module. Module link: https://addons.prestashop.com/en/customer-service/20146-knowband-order-return-managerreturn-slip-barcode.html

Hi all: By default, prestashop doesn't send an email notification to shop admin when a customer begins a return proccess. How can I make or activate this option? The mail alerts module don't have it. Thanks in advance. Regards, Roberto

Hola a todos.. A pesar de haber habilitado la opción de devoluciones en mi tienda online, cuando un cliente va a su historial de pedidos no tiene la opción para generar esas devoluciones. Además, cuando intenta acceder a la página de devoluciones, sale un mensaje indicando que no tiene autorización para hacer devoluciones... ¿Alguien sabe a que se puede deber? Estoy utilizando un módulo para verificar el registro de los clientes y aunque en principio no debería afectar a eso, creo que puede venir de ahí el error. ¿Alguna ayuda? Gracias!!

Hello everybody, I couldn't find any help with this issue. I want to use the builtin RMA feature. But when a customer start merchandise return how will I know about it? Is there any indication? Like for example when you receive a new mail from a customer or a new order? Then you can see a new number on the bell. Or at least is it possible to receive an email? Maybe I have just not seen the right option. Does anyone know how to configure it right? Thanks in advance Afri

Hallo an alle, ich baue mir grade einen Prestashop zusammen. Aktuell bastle ich an der RMA-Funktion. Ich frage mich ob es tatsächlich so ist, dass ich keinerlei Benachrichtigung erhalten wenn ein Kunde einen Artikel zurücksenden möchte? Also ich meine den Fall wenn die RMA Funktion aktiv ist und der Kunde in seinem Kundenkonto Artikel auswählt und einen Rücksendeschein beantragt. Ich dachte, der Shop zeigt es evtl. oben bei der Glocke an. Oder, dass man zumindest eine Mail erhält. Oder habe ich eine Einstellung dazu übersehen? Oder muss man tatsächlich immer daran denken unter Warenrücksendungen nachzuschauen um nicht doch eine RMA-Anfrage zu verpassen? Über Rückmeldungen bin ich sehr dankbar.

Buenas tardes, Tengo una tienda online con Prestashop 1.7 y como empresa de transporte MRW. Uso el MRW Carrier (la versión mas nueva) y no soy capaz de sacar las etiquetas de devolución (no la factura de abono) y al parecer el módulo de MRW no tiene modalida de devolución. He estado durante varias semanas intentando hablarlo con Integración de MRW pero sus únicas respuestas respecto al tema son dar largas o contestar con cualquier otra cosa que no tiene que ver con este asunto y son ellos mismos los que requieren de una etiqueta de RMA para el paso a producción para demostrar que la tienda está funcional. Si alguien ha usado alguna vez el MRW Carrier y ha conseguido sacar las etiquetas de RMA estaría muy agradecido si alguien pudiera echarme una mano. Un saludo PD: si hace falta, puedo pasar capturas de pantalla y/o ofrecer mas información.

Advance RMA | Refund, Replace, Repair, Restock, Policy module Our Advance RMA module provides a seamless process for customers to return their products to store and get a refund or replacement or repairment for the return made. The store admin can manage all the RMA requests placed by the customers from the backend. Detailed statistics on RMA requests for refund, replacement, and repair helps the store admin build strategy to reduce returns on the store. Hassle free returns process helps the store admin in retaining the existing customers and attracting potential customers to the store as well. Follow the given Link to see the Demo- https://addons.prestashop.com/demo/FO33652.html Store Admin Configuration- Enable/disable the product pickup facility. Admin can select the return address where the customer needs to send the package in case pickup facility has been disabled. Add and manage RMA policies for refund, replacement, and repair. Admin can refund for the product amount and shipping amount partially or in full. Admin can view the conversation history between it and the customer from the backend. Admin can add the notes regarding RMA requests for its own reference. Complete Feature of the module- Configure the order status(es) on which RMA requests can be placed. Email to admin on the RMA request generation by the customer. An inbuilt conversation system through which both admin and customers can communicate with each other. Email notification to admin for every message sent by the customer. Select a separate email id for receiving RMA request emails. The store admin can add and manage RMA status and the return reasons. Select the category(ies) for which the return reason will be applicable. Select the specific category(ies) and product(s) on which the RMA policy will be applicable. Admin can refund for the product amount and shipping amount partially or in full. With restock products quantity feature, admin can return the product(s) quantity to the store for which RMA request has been placed. Admin can view the conversation history between it and the customer from the backend. The store admin can add the notes regarding RMA requests for its own reference. A separate panel for admin from where it can view the total number of RMA requests placed products wise and customer wise. Allows customers to request for the refund, replacement, and repairment for the products purchased within a limited period of time. A message to the customer whenever admin updates the RMA status. Customers can view current RMA state, RMA status, and product details for which RMA request has been created at the front end. Email notification to the customers for every message sent by admin. Email notification to the customer whenever the status of RMA request changes. Customers can view the list of products for which they have placed an RMA request. Guest RMA feature through which the guest customers can also raise RMA request for the orders placed. Take a look at our module and let me know what you think. Thank you! /Amit Kushwaha

HI there. I hava a store to repair electronics. Im wondering if existe some module or way, for I put online an platform for my clients fill with some characteristics and send the equipment to me for repair after I tell them OK to send... Open a RMA on prestashop I just can work with the client if we buys an item... Witch is not the case...

Salve a tutti. Volevo se possibile automatizzare la procedura dei resi per il mio sito ecommerce. Non voglio fare pubblicità al altri siti o piattaforme ma cercavo qualcosa stile zalando. In pratica se devi fare un reso vai nella apposita pagina e compili un mini form dove indichi il motivo del reso (cambiato idea, prodotto difettoso, taglia errata, ecc). Poi in n automatico il sistema registra la richiesta e crea un PDF con la bolla da inserire nel pacco e una etichetta con i codici corriere convenzionato da applicare sul pacco. Al momento in prestashop la procedura è un po' complicata e lunga poiché si dovrebbe fare richiesta di reso, attendere l'autorizzazione e nel mio caso aspettare istruzioni per il corriere, una gestione il più possibile automatizzata sarebbe oro. Purtroppo non trovo niente del genere, per caso qualcosa ha suggerimenti, conosce qualche modulo che soddisfi questa richiesta? Grazie.

Hi, As we sell electronics, we get a lot of returns. As by law, we are required to refund the client his money within 14 days without questions when he returns the product. This works fine by using the BO function "Return Products" - a proper order slip is created etc. But (of course there is a but ) in some cases, e.g. when the packaging is missing or the product is damaged we can subtract a certain amount (say 5€ or 10%) of the refunded money. Such a function is kind of available via "Partial Refund" (there you can enter the desired amount to be refunded) though only allowing me to create a voucher for store credit (and nof order slip PDF is generated what we would need). Is there an easy way to "combine" those functions? E.G. make the tick box "Create Credit Slip" available also for the "Partial Refund", not only for "Return Products"? Or do I have to go all the way and code a new extra field in the BO screen where to enter the amount to be subtracted? Thanks for any hint! (And I am surprised that apparently I am the first to have such issue...)

Hi, I was testing out the return process and found out that when the merchandise return status is changed, the customer is sent a notification email. However, in the email, for Message, only the tag {message} is shown. (Please see attached image.) How can I edit this message portion? Would like to be able to provide the customer with details on how to go about doing the return or if it was denied, give an explanation on the reason why. Thanks in advance.

Buongiorno a tutti, Vorrei sapere se c'è un modo per generare automaticamente un DDT di reso merci (RMA) direttamente dal backoffice. Grazie in anticipo

Muy buenas. En pedidos, en la pestaña de Devoluciones de mercancías, haga lo que haga no puedo cambiar el estado de la mercancía de "Pendiente de confirmación" a otro estado, con lo cual no puedo avanzar en el proceso de devolución. Además tampoco puedo cambiar el plazo de devolución ya que siempre me aparece como 7 y no se guarda el nuevo valor. La versión de Prestashop que tengo es 1.6.0.9 Un saludo!

Salve a tutti, mi sono imbattuto in un ulteriore prova di rimborso e mi sono perso di nuovo... Gentilmente qualcuno ha la pazienza di spiegarmi cosa devo fare per essere coretto e fiscalmente corretto!? Spiego... Per fare una prova ho acquistato un oggetto (esempio) di 80€, mi sono applicato uno sconto di -40€ (50%) e mi sono abbonato le SS... Totale avrei dovuto pagare solo 40€ + 0€ SS (Spese di Spedizione) come poi confermato dal carrello. Capiterà di avere prodotti scontati quindi ho simulato una situazione potenzialmente reale... 1ª anomalia: passando a Paypal per il pagamento è cambiata la dicitura del pagamento, segnava 34,10€ + 5,90€ SS... Certo fanno sempre 40€ come prima!! Ma perché il sistema avrebbe ripristinato le SS per poi scontare ulteriormente l'oggetto della stessa cifra?? È normale capita anche con i vostri oppure è un errore?? Se è corretto e mi capita a un cliente come giustifico la cosa?? La cosa ancora più bella che al ritorno da Paypal anche il sito ha mantenuto la stessa dicitura di Paypal (errata), fattura compresa... Ora ho simulato di rendere l'oggetto e ho fatto tutta la procedura di segnalare il pacco consegnato poi come cliente ho fatto richiesta di reso e me la sono approvata! Qui non capisco ancora come procedere senza incasinare fatture e pagamenti... ed qui che vi chiedo aiuto a capire!! Ho provato a fare un "rimborso totale", poiché tecnicamente volevo rendere tutto il pagato quindi ho inserito nell'apposito campo 1 oggetto restituito e poi lo spuntato la voce per rimettere il prodotto in vendita e creare una "nota di credito", non ho spuntato crea buono sconto e includi spese di spedizione... 2° anomalia: a questo punto il sistema mi ha generato una nota di credito ma lo fa sul prezzo totale (80€) e non sul prezzo di acquisto scontato ovvero sui 40€ perché?? Devo usare la procedura "rimborso parziale" e inserire a mano la cifra di acquisto reale (quella scontata)?? Ultima domanda, se io non voglio emettere un buono sconto, ma su richiesta del cliente devo restituirgli una parte dei soldi, cosa devo fare, nel senso come lo segno per essere in regola fiscalmente? L'ultima volta che ho provato (sempre come prova), dopo aver creato una "nota di credito", ho restituito via PayPal la cifra indicata nella nota e poi ho inserito il rimborso sull'ordine, a questo punto il sistema mi segnalava pagamento incompleto. Dovevo fare a meno di registrare il rimborso sull'ordine?? ma è fiscalmente corretto?? non rimane una discrepanza di valori fra entrata e uscita?? Ringrazio anticipatamente per qualsiasi aiuto!!

Hello, I am using Prestashop 1.6. Upon an RMA and after completing the return process and submitting a Refund of the total amount, the dashboard stats are not deducting the refunded amount from the total Sales amount stats. The stock is updated but not the Dashboard stats total amount. Any ideas to fix that? Are there any fixes? Am I missing something? Thank you in advance for your help

Bonjour, Vos idees sont les bienvenues.. Je rencontre un bug/processus incomplet de la reprise de marchandise. Apres une reprise de marchandise (RMA Return Merchandise) et un remboursement total au client (Refund) le tableau de bord indiquant les statistiques des ventes ne se met pas a jour et ne deduit pas le prix des produits retournes (Dashboard Sales total not updating total price after a complete refund) Any ideas? Des idees? Merci

Hi, I have a problem accessing the order details in the front office. I am logged with a customer account and in the 'order history and details' when I open one of the orders and try to view the details, nothing happens. If I can't open the details I cannot make an RMA slip either...that's the goal. Please help! Regards

In BO->Orders->Statuses, I can determine on which orderstatuses an e-mail is sent and on which is not. I would like to same functionality for the return statuses (a little lower on the same page). I can change the name of a return status, but not whether an e-mail is sent or not. Anyone know how to accomplish this or what module I need? Thanks, Cees

For some reason the "Return" checkbox never appears on the frontend of my site in the customers Order History... I have turned on Merchandise Returns in the BO and set the time limit to 60 days.. Any guesses as to what's wrong? Also, the test product is just a standard product, but I've tried it with virtual products as well. See the attached images to confirm what I'm seeing...

Hello, I have enabled Merchandise returns in my BO. I can successfully place an RMA request on the full site. However on the mobile it gives me this error However i dont see a checkbox as on the full site. The textbox available, i have indicated product return quantity. see image below Please anyone has any idea what the problem is? or is it a bug? because i have not touched the files (i think).

Hi, I almost finisched my PS setup but for some reason the RMA is not working as it should. The status list is just empty - see attached. Does anyone have an idea what to do with this?

Hi, I was wondering if the native 1.6.0.6 RMA module from PS is capable of accepting returns based on warranty time as well as return policy time? I only see the option of setting one return delay? Am I missing something? If this functionality is not included then is their a module that does what I am talking about? Thanks again. Jason

Hi, Is it possible, to go the integrated RMA route, without having the customer to create an own return request? (using latest version) A simple Button "Add merch return" on the RMA page would be great. I've found this (old) thread: http://www.prestasho...lf-of-customer/ It recommends to login as the customer via a module called "SuperUser". But this module doesn't seem to work with 1.5 and it seems to be a complicated route anyway. Any help appreciated. Regards, Martin