Search the Community

I am trying to fix an issue with missing orders from the online store. My PS version is 1.4.0.17 but I have made many custom changes and enhanced it. Once I switched to a new hosting (virtual vps) I started having issues with orders going missing from the back office. When I find the number of the order that is missing I receive an "Authorization accepted from PayPal" status of the order. I don't use a PayPal module, only cash on delivery or bank transfer. When I have a missing order with the PayPal status, I have to manually change the status to "Delivery" for the order to appear in the back office. * If someone makes an order and it's not received if they submit a new one afterwards it's all fine. * In some missing orders you can see the products but in others you can't* When there is a missing order the client and I don't receive an e-mail acknowledgement of the receipt of the order (I have already stopped all spam blocking programs in my new hosting) I ran quite a few tests and read everything I could find in the forum. Here is an example of what I read about the problem - http://forge.prestashop.com/browse/PSCFI-7169, https://www.prestashop.com/forums/topic/178552-orders-not-showing-up-in-backorders/ I'm hoping that you would be able to let me know what could be causing this problem and how I could fix it. Best regards, Vlad