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Hi. My hosting provider has installed Prestashop 1.7.7.1 for me. After that I deleted the "install" folder and renamed the "admin" folder. Now I get a blank page when I go to mysite.com/admin111. Those, I cannot enter the Prestashop admin panel. When I type mysite.com/admin111 in my browser, I get HTTP ERROR 500. The hosting provider says: "In the logs we see the following error when trying to enter the admin panel" AH01215: PHP Fatal error: Out of memory (allocated 61341696) The site is working, but I cannot enter the admin panel login page. Tell me how I can fix this error?

Hi! I was just updating some modules, and suddenly received an HTTP 500 error. Store seems to be working, but back office not. I turned on the debug mode (FTP) but I don't know what to look for. Quick help appreciated!

Hi! I hope someone can help me with this... I keep having feedback from some customers, saying they can't move on from filling address information to pay the order. At the same time some customers are able to order just fine, and when i try these steps myself, there is no problem. I have asked them to try with another browser but that has not been helpful. Does anyone know what can be the problem and how to fix this? Thank you!

After resetting module Clean Url My website redirected to HTTP 500 Error My back office and the webpage is not opening. Now I have turned the debugging on. Below is the Error messge : Parse error: syntax error, unexpected ''supplier_rule'' (T_CONSTANT_ENCAPSED_STRING), expecting function (T_FUNCTION) in /home/mbawithf/public_html/mbawithfun.cu.cc/override/classes/Dispatcher.php on line 4 I am a newbie to prestashop,Your help will be highly appriciated.... Dispatcher.php File <?php class Dispatcher extends DispatcherCore { 'supplier_rule' => array( 'controller' => 'supplier', 'rule' => 'supplier/{rewrite}/', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'supplier_rewrite'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), ), ), 'manufacturer_rule' => array( 'controller' => 'manufacturer', 'rule' => 'manufacturer/{rewrite}/', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'manufacturer_rewrite'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), ), ), 'cms_rule' => array( 'controller' => 'cms', 'rule' => 'info/{rewrite}', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'cms_rewrite'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), ), ), 'cms_category_rule' => array( 'controller' => 'cms', 'rule' => 'info/{rewrite}/', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'cms_category_rewrite'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), ), ), 'module' => array( 'controller' => null, 'rule' => 'module/{module}{/:controller}', 'keywords' => array( 'module' => array('regexp' => '[_a-zA-Z0-9_-]+', 'param' => 'module'), 'controller' => array('regexp' => '[_a-zA-Z0-9_-]+', 'param' => 'controller'), ), 'params' => array( 'fc' => 'module', ), ), 'product_rule' => array( 'controller' => 'product', 'rule' => '{category:/}{rewrite}.html', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'product_rewrite'), 'ean13' => array('regexp' => '[0-9\pL]*'), 'category' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'categories' => array('regexp' => '[/_a-zA-Z0-9-\pL]*'), 'reference' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'manufacturer' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'supplier' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'price' => array('regexp' => '[0-9\.,]*'), 'tags' => array('regexp' => '[a-zA-Z0-9-\pL]*'), ), ), 'layered_rule' => array( 'controller' => 'category', 'rule' => '{rewrite}/filter{selected_filters}', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'selected_filters' => array('regexp' => '.*', 'param' => 'selected_filters'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'category_rewrite'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), ), ), 'category_rule' => array( 'controller' => 'category', 'rule' => '{categories:/}{rewrite}/', 'keywords' => array( 'id' => array('regexp' => '[0-9]+'), 'categories' => array('regexp' => '[/_a-zA-Z0-9-\pL]*', 'param' => 'categories_rewrite'), 'rewrite' => array('regexp' => '[_a-zA-Z0-9-\pL]*', 'param' => 'category_rewrite'), 'meta_keywords' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), 'meta_title' => array('regexp' => '[_a-zA-Z0-9-\pL]*'), ), ), ); } My Hosting Provider says

Hej Behøver nogle eksperters hjælp eller tricks Min udbyder har skiftet server og navneserver, der kom mail omkring dette. OK Der stod ikke noget om at man skulle gøre noget aktivt, kun omkring påsæt på mailen. OK tjek det virker MEN problemet kommer så efter at der er skiftet, Jeg kan tilgå FTP Cpanel virker hostmaster har de rigtige navle. MEN MEN kan ikke tilgå backend Jeg får en fejl 500, har rettet henvendelse til support og de siger så at det er nok en fejl i cache??? se udklib af fejlen fra fejllog [15-Sep-2019 18:09:37 Europe/Copenhagen] PHP Fatal error: Uncaught PrestaShop\PrestaShop\Core\Data\Layer\DataLayerException: Unable to persist data in cache data layer in /home/pleasure/public_html/src/Core/Localization/CLDR/DataLayer/LocaleCache.php:124 Stack trace: #0 /home/pleasure/public_html/src/Core/Data/Layer/AbstractDataLayer.php(196): PrestaShop\PrestaShop\Core\Localization\CLDR\DataLayer\LocaleCache->doWrite('da-DK', Object(PrestaShop\PrestaShop\Core\Localization\CLDR\LocaleData)) #1 /home/pleasure/public_html/src/Core/Data/Layer/AbstractDataLayer.php(102): PrestaShop\PrestaShop\Core\Data\Layer\AbstractDataLayer->saveReadPropagationResult('da-DK', Object(PrestaShop\PrestaShop\Core\Localization\CLDR\LocaleData)) #2 /home/pleasure/public_html/src/Core/Localization/CLDR/LocaleDataSource.php(62): PrestaShop\PrestaShop\Core\Data\Layer\AbstractDataLayer->read('da-DK') #3 /home/pleasure/public_html/src/Core/Localization/CLDR/LocaleRepository.php(60): PrestaShop\PrestaShop\Core\Localization\CLDR\LocaleDataSource->getLocaleData('da-DK') #4 /home/pleasure/public_htm in /home/pleasure/public_html/src/Core/Data/Layer/Abstra jeg kan IKKE tilgå backend, hvad dælen gør jeg så. er det min shops cache der skal tømmes eller er forkert? hvordan kommer jeg videre? har jeg overset at man skal sætte IP eller navneserver i beckend? Christian

Hello On my website https://secretsdemag.fr/ I get a HTTP 500 ERROR while uploading new products on the website. It is hosted by OVH I cleared useless cache files , and tried the tricks on this page https://www.prestashop.com/fr/blog/erreur-500-prestashop-suivez-le-guide (htaccess, permission) but no way to get the website on again Do you have idea of the problem ? Best regards,

Buenas tardes. Quisiera que me ayudaran, me sale error 500 Server Error (adjunto imagen) al momento de proceder con el pedido, ya he mirado varios foros y dicen que puede ser por mala configuración del .htaccess o permisos de las carpetas y/o archivos, la verdad es que no he movido algo de ésto, dejó de funcionar de un día para otro y, tampoco puedo ver los permisos de las carpetas porque no manejo FTP ya que es un proyecto en servidor local, tampoco me funciona el modo debug puesto que lo habilito y lo que hace es ponerme la página en gris como si estuviera caída (adjunto imagen) y no me muestra nada. Por favor requiero de su ayuda lo más pronto posible. Gracias!!

Hi everyone, I have installed PS1.7.2.4 on my localhost. I'm using XAMPP on OSX High-Sierra (MAC). After a successful installation, I had deleted the "Install" folder as the instructions say. After this I go to my shop URL "localhost/myshop" and everything goes great. But when I go to my admin URL "localhost/myshop/admin/" I received an HTTP ERROR 500 "This page does not work - Localhost can not process this request now, try to reload later." I have been trying to look for a solution but can't. I think that is related to XAMPP running on OSX, cause never have had any problems in Windows. Could someone help me with this? Thanks in advance for your time!

Hello! We have an error on our website that prevents seeing product pages. All other links and pages open fine. When we try to open a product page - it goes blank and shows the HTTP 500 error. Switching to and from Friendly URLs did not help. Has anyone encountered this problem before? Is there a solution? Thank you! SOLVED. Re-uploading the product.tpl file from the previously installed new Theme helped solve this issue.

Can any one help me solving the issue for my website www.mbawithfun.cu.cc After enabling the debugging mode I am getting this error message. Parse error: syntax error, unexpected ''supplier_rule'' (T_CONSTANT_ENCAPSED_STRING), expecting function (T_FUNCTION) in /home/mbawithf/public_html/mbawithfun.cu.cc/override/classes/Dispatcher.php on line 4

Dear All !!! I have updated the Product Comments Module (by Prestashop) to v 3.3.6 on PS 1.5.4.1 (works with a theme developped by Prestashop) After update, product pages were returning HTTP 500 Error due to some incompatibility with the new version of this module (It seems that there is a fatal error in the way some function is being called in the new version) I had to deactivate it before I can find a solution Has anyone had this type of issue ? Any idea on how to solve it ? Cheers

Hello, I am new to this forum and Prestashop. I hope that somebody out there can help me. I am getting a http 500 error after I try to confirm the payment. This with all my payment options like bank wire, universal payment, pay pal, COD etc. This is what I have in the address line: mysite.com/index.php?fc=module&module=universalpay&controller=validation if I use universalpay, or mysite.com/index.php?fc=module&module=cashondelivery&controller=validation if I use COD. If I use bank wire or checks the module name changes but I still get a http 500 errors. I also have changed carriers and shipment without any success. It looks like something is wrong with the validation. The order is placed and in the BO everything looks ok. In the 'My Account' the order shows up and everything looks ok there too. When I try to refresh the screen I am getting following screen: please see attachment. Any help, Thank you

Hi. I upgraded my PS from 1.4.7 to 1.5.17 and now I can not reach my front office.. I can log in to my backoffice but I can not open the modules page it gives same error like front office. When I open my store home page it gives http 500 internal server error... What is this error's reason..??? If someone help me,I'll be so glad. It's urgent.. This is my site's link: www.jukkshop.com Thank you..