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chulien's Achievements


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  1. Hi, i already found it out. It is due to change in permissions. I used the hostgators file manager in cpanel to upload the files under public_html folder but please take note that to avoid error in permissions, do not unzip the file yet, then upload it. after you upload the prestashop zip file, you can just extract it there. then the permissions wont be affected. ^^
  2. hi, wilson, i am experiencing the same problem, i have posted here. lets just hope that someone will respond. ^^ https://www.prestashop.com/forums/topic/589309-add-new-address-my-addresses-add-my-first-address-shows-http-error-500-blank-page/
  3. Hi thank you so much. i disabled the payment module i installed and just changed it to default. ^^ it works fine now. thank you so much!
  4. hi rocky, i am using prestashop and already did this open: config/defines.inc.php find this line: define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); but still no errors shown. can you check my post here? https://www.prestashop.com/forums/topic/589309-add-new-address-my-addresses-add-my-first-address-shows-http-error-500-blank-page/
  5. Hi Vekia, I already did this, but still it shows blank page. Can you check my forum post here? https://www.prestashop.com/forums/topic/589309-add-new-address-my-addresses-add-my-first-address-shows-http-error-500-blank-page/
  6. Hi, i am experiencing some problems with my website's front office and here are the details. I tried looking at the forums, and i found nothing that has solved this one. I found some posted about this too but there are no replies. If you need more details / to access my cpanel and my backoffice just to identify the error easier, i am willing to cooperate. Website: chulien.com Prestashop version: Prestashop theme: default-bootstrap Hosting: Hostgator I am using 5 step Check out Details: Problem #1 1. A new User who is logged in Front Office selects "Add my First Address" in the "My Account" block 2. User cant add his first address due to this error: The chulien.com page isn’t working chulien.com is currently unable to handle this request. HTTP ERROR 500 Problem #2 1. An old User who is logged in Front Office selects "My Address" in the "My Account" block 2. User cant add / update a address due to blank page (shows no error) ~ i already activated the debugging mode but its still blank notes: i think the error showed a while ago but i cant remember if it is here or the other pages. but as long as i can remember, it says something about the following: addresscontroller / line 136 / class / controller. I am not sure. Problem #3 1. An old User can order to website chulien.com without any problem if he does not change his old address. 2. An old User tried to order again. But want it sent to a different address. 3. at the 3rd process of the check out (03. Address), user clicked the "Add a new Address" button 4. User cant add address and cant check out due to the error: The chulien.com page isn’t working chulien.com is currently unable to handle this request. HTTP ERROR 500 Thing i've done: I enabled error reporting by following the link below: * https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/prestashop2/enabling-error-reporting-in-prestashop * https://www.prestashop.com/forums/topic/345459-blank-screen-on-address/?hl=%2Baddress+%2Bblank I also checked the error log in my hostgator cpanel, but shows nothing. I also do not know how to restore to default all the files that i have edited. What i've done to return them back to original, is i remember that part where i edited, and retype how does it look before i edit. Here are the topics ive seen that has no reply / not solved forum / tried but does not solve the problem. I've actually searched a lot before posting. It just happen that i already deleted my cookies, cache and history hoping that it will do something. XD (i am not sure if i have done them right since i have no it experience, but after i tried it and figured out that it is not working, i return the file to how it is before i edited it to avoid causing more errors) - http://www.inmotionhosting.com/support/prestashop-16/blank-screen - https://www.prestashop.com/forums/topic/349415-address-controller-blank-page/ - https://www.prestashop.com/forums/topic/324639-problems-with-adding-address-of-a-costumer-500-server-error/?hl=%2Baddress+%2Berror+%2B500
  7. Hi, i dont know how to fix this T^T I have no IT experience. Can you tell me how to fix this step by step for me to follow? When my customers try to check out their orders at my website CHULIEN.COM then should receive an email wherein their order totals are already included there. But when I tried it, it does not work fine. T^T it looks like this. It does not change into products. It only shows the codes itself.
  8. By the way, I just checked the pdf it still has the invoice address. can you tell me how to remove this?
  9. For other beginners too like me. Here's the compilation of what i've followed https://www.prestashop.com/forums/topic/543701-how-i-can-disable-billing-address-feature-at-all/?do=findComment&comment=2370263 PLEASE READ & FOLLOW THE ENTRY #8 Posted by The Prestashop Ambassador Rocky (I dont know if it helped but I just did it. It doest change anything to my site when I did this but I just followed this.) Then after that, https://www.prestashop.com/forums/topic/547602-disable-billing-address-option/?hl=%2Bbilling+%2Baddress PLEASE READ & FOLLOW THE ENTRY #6 Posted by The Prestashop Ambassador Rocky Then after that, In this post PLEASE READ & FOLLOW THE ENTRY #3 Posted by The Prestashop Ambassador Rocky Then it will work fine! But dont forget to backup your files first just incase you made a mistake. ^^
  10. I followed this but it removed everything. now it looks like this.
  11. Hi I am have a problem. But I have no IT experience, so if i need to do something, please tell me how to step by step then ill follow. I just noticed lately that when my customers check out for their orders, the order_conf sent to them does not change the variables to products. it exactly looks like this. only the total amount changes. how to fix it? "SOLVED - https://www.prestashop.com/forums/topic/562763-solved-email-error-order-conf-email-product-total-not-working/?p=2426189"
  12. I am no IT so i cant understand the terms that much. if possible please tell me specifically what to do. I just ask someone and told me that I should execute it like this. but I am afraid to try. he said that I should execute the mysql command not like this ALTER TABLE ps_customer ADD COLUMN my_field VARCHAR(250) ADD COLUMN my_field_required VARCHAR(250) he said the what is correct is this this first ALTER TABLE ps_customer ADD COLUMN my_field VARCHAR(250) then ALTER TABLE ps_customer ADD COLUMN my_field_required VARCHAR(250) Is it alright?
  13. Hi sorry but I did not get you that much. Aside from changing the ps_ to ch_? what more should I do?
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