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Muna89

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  1. I fixed the "database can't establish a link" problem but now i have this: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/content/67/11035367/html/themes/default/maintenance.tpl'' in /home/content/67/11035367/html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/content/67/11035367/html/tools/smarty/sysplugins/smarty_internal_templatebase.php(374): Smarty_Internal_TemplateBase->fetch('/home/content/6...', NULL, NULL, NULL, true) #1 /home/content/67/11035367/html/classes/controller/Controller.php(359): Smarty_Internal_TemplateBase->display('/home/content/6...') #2 /home/content/67/11035367/html/classes/controller/FrontController.php(588): ControllerCore->smartyOutputContent('/home/content/6...') #3 /home/content/67/11035367/html/classes/controller/FrontController.php(399): FrontControllerCore->displayMaintenancePage() #4 /home/content/67/11035367/html/classes/controller/Controller.php(150): FrontControllerCore->init() #5 /home/content/67/11035367/html/classes/Dispatcher.php(348): ControllerCore->run() #6 /home/ in /home/content/67/11035367/html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 Any idea how to fix it?
  2. Ok it is not working. I might need help from the paid support services. Thank you for your help. Actually, I tried the link you provided but it said: "Forbidden - Users from your country are not permitted to browse this site."I am in Japan. Do you know who can help me here?
  3. It is already turned on but right now, I can't even view the errors page. It's like there is no way to access my prestashop website
  4. I don't know.. I am using godaddy as my web host and prestashop for my web server.. Do you think it has to do with the insolvency of the problem?
  5. My credentials are valid. I had a problem when I updated to the new prestashop version where my front office page was lost and showed blank. So i tried to fix according to some peoples suggestion on prestashop forum but then I ended up with a bigger problem, having a blank page on my back office too..
  6. I get a blank page with this written on the top Link to database cannot be established: SQLSTATE[28000] [1045] Access denied for user 'Modywear'@'182.50.130.81' (using password: YES)
  7. Actually, what I need to know is how to get the back office site working again. can you help me with that please
  8. Thank you. I did that already and checked the user name and password. But how can get the log in page for my back office site?
  9. Thanks, but the problem is that I can't even access the website to log in. If I insert the URL, I get the previous statement
  10. Hello, I cannot access my website back office. I get the following every time i try: Link to database cannot be established: SQLSTATE[28000] [1045] Access denied for user 'Modywear'@'182.50.130.81' (using password: YES) Please tell me what I shall I do.
  11. No, all the following appears: [PrestaShopDatabaseException] Unknown column 'a.hide' in 'where clause' SELECT a.`id_ps_advice`, a.`selector`, a.`location`, al.`html` FROM `ps_advice` a LEFT JOIN `ps_advice_lang` al ON al.`id_advice` = a.`id_advice` LEFT JOIN `ps_tab_advice` at ON at.`id_advice` = a.`id_advice` WHERE ( a.`validated` = 1 AND a.`hide` = 0 AND al.`id_lang` = 1 AND at.`id_tab` = 1 AND ((a.`start_day` = 0 AND a.`stop_day` = 0) OR (15 >= a.`start_day` AND 15 <= a.`stop_day`))) at line 613 in file classes/db/Db.php 607. WebserviceRequest::getInstance()->setError(500, ' '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97); 608. } 609. else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS')) 610. { 611. if ($sql) 612. throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>'); 613. throw new PrestaShopDatabaseException($this->getMsgError()); 614. } 615. } 616. 617. /** DbCore->displayError - [line 313 - classes/db/Db.php] - [1 Arguments] 307. if ($sql instanceof DbQuery) 308. $sql = $sql->build(); 309. 310. $this->result = $this->_query($sql); 311. if (_PS_DEBUG_SQL_) 312. $this->displayError($sql); 313. return $this->result; 314. } 315. 316. /** 317. * Execute an INSERT query DbCore->query - [line 488 - classes/db/Db.php] - [1 Arguments] 482. { 483. $this->last_cached = true; 484. return $result; 485. } 486. 487. $this->result = $this->query($sql); 488. if (!$this->result) 489. return false; 490. 491. $this->last_cached = false; 492. if (!$array) Argument [0] SELECT a.`id_ps_advice`, a.`selector`, a.`location`, al.`html` FROM `ps_advice` a LEFT JOIN `ps_advice_lang` al ON al.`id_advice` = a.`id_advice` LEFT JOIN `ps_tab_advice` at ON at.`id_advice` = a.`id_advice` WHERE ( a.`validated` = 1 AND a.`hide` = 0 AND al.`id_lang` = 1 AND at.`id_tab` = 1 AND ((a.`start_day` = 0 AND a.`stop_day` = 0) OR (15 >= a.`start_day` AND 15 <= a.`stop_day`))) DbCore->executeS - [line 96 - modules/gamification/classes/Advice.php] - [1 Arguments] Advice::getValidatedByIdTab - [line 145 - modules/gamification/gamification.php] - [1 Arguments] Gamification->hookDisplayBackOfficeHeader - [line 473 - classes/Hook.php] - [1 Arguments] HookCore::exec - [line 1869 - classes/controller/AdminController.php] - [2 Arguments] 1863. 'token' => $this->token, 1864. 'stock_management' => (int)Configuration::get('PS_STOCK_MANAGEMENT') 1865. )); 1866. 1867. if ($this->display_header) 1868. $this->context->smarty->assign('displayBackOfficeHeader', Hook::exec('displayBackOfficeHeader', array())); 1869. 1870. $this->context->smarty->assign( 1871. array( 1872. 'displayBackOfficeTop' => Hook::exec('displayBackOfficeTop', array()), 1873. 'submit_form_ajax' => (int)Tools::getValue('submitFormAjax') AdminControllerCore->init - [line 150 - classes/controller/Controller.php] - [0 Argument] 144. /** 145. * Start controller process (this method shouldn't be overriden !) 146. */ 147. public function run() 148. { 149. $this->init(); 150. if ($this->checkAccess()) 151. { 152. // setMedia MUST be called before postProcess 153. if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) 154. $this->setMedia(); ControllerCore->run - [line 348 - classes/Dispatcher.php] - [0 Argument] 342. // Execute hook dispatcher 343. if (isset($params_hook_action_dispatcher)) 344. Hook::exec('actionDispatcher', $params_hook_action_dispatcher); 345. 346. // Running controller 347. $controller->run(); 348. } 349. catch (PrestaShopException $e) 350. { 351. $e->displayMessage(); 352. } DispatcherCore->dispatch - [line 53 - Minga/index.php] - [0 Argument]
  12. Ok, thank you. I now have a page showing me the errors, but how do I fix all those errors such as the following? at line 613 in file classes/db/Db.php 607. WebserviceRequest::getInstance()->setError(500, ' '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97); 608. } 609. else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS')) 610. { 611. if ($sql) 612. throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>'); 613. throw new PrestaShopDatabaseException($this->getMsgError()); 614. } 615. } 616. 617. /**
  13. I updated my prestashop version to 1.5.6.1 using the 1-click upgrade, but then the shop showed a white blank page. I tried the rollback, but still no change. Please tell me what to do to fix this glitch. This is my shop's URL: http://modywear.com/index.php?
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