Muna89

I fixed the "database can't establish a link" problem but now i have this: Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file '/home/content/67/11035367/html/themes/default/maintenance.tpl'' in /home/content/67/11035367/html/tools/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/content/67/11035367/html/tools/smarty/sysplugins/smarty_internal_templatebase.php(374): Smarty_Internal_TemplateBase->fetch('/home/content/6...', NULL, NULL, NULL, true) #1 /home/content/67/11035367/html/classes/controller/Controller.php(359): Smarty_Internal_TemplateBase->display('/home/content/6...') #2 /home/content/67/11035367/html/classes/controller/FrontController.php(588): ControllerCore->smartyOutputContent('/home/content/6...') #3 /home/content/67/11035367/html/classes/controller/FrontController.php(399): FrontControllerCore->displayMaintenancePage() #4 /home/content/67/11035367/html/classes/controller/Controller.php(150): FrontControllerCore->init() #5 /home/content/67/11035367/html/classes/Dispatcher.php(348): ControllerCore->run() #6 /home/ in /home/content/67/11035367/html/tools/smarty/sysplugins/smarty_internal_templatebase.php on line 127 Any idea how to fix it?

Ok it is not working. I might need help from the paid support services. Thank you for your help. Actually, I tried the link you provided but it said: "Forbidden - Users from your country are not permitted to browse this site."I am in Japan. Do you know who can help me here?

It is already turned on but right now, I can't even view the errors page. It's like there is no way to access my prestashop website

yes

I don't know.. I am using godaddy as my web host and prestashop for my web server.. Do you think it has to do with the insolvency of the problem?

My credentials are valid. I had a problem when I updated to the new prestashop version where my front office page was lost and showed blank. So i tried to fix according to some peoples suggestion on prestashop forum but then I ended up with a bigger problem, having a blank page on my back office too..

I get a blank page with this written on the top Link to database cannot be established: SQLSTATE[28000] [1045] Access denied for user 'Modywear'@'182.50.130.81' (using password: YES)

Actually, what I need to know is how to get the back office site working again. can you help me with that please

when I use my back office URL and want to sign in

Thank you. I did that already and checked the user name and password. But how can get the log in page for my back office site?

Thanks, but the problem is that I can't even access the website to log in. If I insert the URL, I get the previous statement

Hello, I cannot access my website back office. I get the following every time i try: Link to database cannot be established: SQLSTATE[28000] [1045] Access denied for user 'Modywear'@'182.50.130.81' (using password: YES) Please tell me what I shall I do.

No, all the following appears: [PrestaShopDatabaseException] Unknown column 'a.hide' in 'where clause' SELECT a.`id_ps_advice`, a.`selector`, a.`location`, al.`html` FROM `ps_advice` a LEFT JOIN `ps_advice_lang` al ON al.`id_advice` = a.`id_advice` LEFT JOIN `ps_tab_advice` at ON at.`id_advice` = a.`id_advice` WHERE ( a.`validated` = 1 AND a.`hide` = 0 AND al.`id_lang` = 1 AND at.`id_tab` = 1 AND ((a.`start_day` = 0 AND a.`stop_day` = 0) OR (15 >= a.`start_day` AND 15 <= a.`stop_day`))) at line 613 in file classes/db/Db.php 607. WebserviceRequest::getInstance()->setError(500, ' '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97); 608. } 609. else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS')) 610. { 611. if ($sql) 612. throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>'); 613. throw new PrestaShopDatabaseException($this->getMsgError()); 614. } 615. } 616. 617. /** DbCore->displayError - [line 313 - classes/db/Db.php] - [1 Arguments] 307. if ($sql instanceof DbQuery) 308. $sql = $sql->build(); 309. 310. $this->result = $this->_query($sql); 311. if (_PS_DEBUG_SQL_) 312. $this->displayError($sql); 313. return $this->result; 314. } 315. 316. /** 317. * Execute an INSERT query DbCore->query - [line 488 - classes/db/Db.php] - [1 Arguments] 482. { 483. $this->last_cached = true; 484. return $result; 485. } 486. 487. $this->result = $this->query($sql); 488. if (!$this->result) 489. return false; 490. 491. $this->last_cached = false; 492. if (!$array) Argument [0] SELECT a.`id_ps_advice`, a.`selector`, a.`location`, al.`html` FROM `ps_advice` a LEFT JOIN `ps_advice_lang` al ON al.`id_advice` = a.`id_advice` LEFT JOIN `ps_tab_advice` at ON at.`id_advice` = a.`id_advice` WHERE ( a.`validated` = 1 AND a.`hide` = 0 AND al.`id_lang` = 1 AND at.`id_tab` = 1 AND ((a.`start_day` = 0 AND a.`stop_day` = 0) OR (15 >= a.`start_day` AND 15 <= a.`stop_day`))) DbCore->executeS - [line 96 - modules/gamification/classes/Advice.php] - [1 Arguments] Advice::getValidatedByIdTab - [line 145 - modules/gamification/gamification.php] - [1 Arguments] Gamification->hookDisplayBackOfficeHeader - [line 473 - classes/Hook.php] - [1 Arguments] HookCore::exec - [line 1869 - classes/controller/AdminController.php] - [2 Arguments] 1863. 'token' => $this->token, 1864. 'stock_management' => (int)Configuration::get('PS_STOCK_MANAGEMENT') 1865. )); 1866. 1867. if ($this->display_header) 1868. $this->context->smarty->assign('displayBackOfficeHeader', Hook::exec('displayBackOfficeHeader', array())); 1869. 1870. $this->context->smarty->assign( 1871. array( 1872. 'displayBackOfficeTop' => Hook::exec('displayBackOfficeTop', array()), 1873. 'submit_form_ajax' => (int)Tools::getValue('submitFormAjax') AdminControllerCore->init - [line 150 - classes/controller/Controller.php] - [0 Argument] 144. /** 145. * Start controller process (this method shouldn't be overriden !) 146. */ 147. public function run() 148. { 149. $this->init(); 150. if ($this->checkAccess()) 151. { 152. // setMedia MUST be called before postProcess 153. if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) 154. $this->setMedia(); ControllerCore->run - [line 348 - classes/Dispatcher.php] - [0 Argument] 342. // Execute hook dispatcher 343. if (isset($params_hook_action_dispatcher)) 344. Hook::exec('actionDispatcher', $params_hook_action_dispatcher); 345. 346. // Running controller 347. $controller->run(); 348. } 349. catch (PrestaShopException $e) 350. { 351. $e->displayMessage(); 352. } DispatcherCore->dispatch - [line 53 - Minga/index.php] - [0 Argument]

Ok, thank you. I now have a page showing me the errors, but how do I fix all those errors such as the following? at line 613 in file classes/db/Db.php 607. WebserviceRequest::getInstance()->setError(500, ' '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97); 608. } 609. else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS')) 610. { 611. if ($sql) 612. throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>'); 613. throw new PrestaShopDatabaseException($this->getMsgError()); 614. } 615. } 616. 617. /**

I updated my prestashop version to 1.5.6.1 using the 1-click upgrade, but then the shop showed a white blank page. I tried the rollback, but still no change. Please tell me what to do to fix this glitch. This is my shop's URL: http://modywear.com/index.php?