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Everything posted by bullywug

  1. We are using Prestashop Last week Prestashop stopped creating customer orders and customer service messages in backoffice. We get the emails from PayPal showing the orders were created and we get the email copies of the customer service messages. When I look at the customer's record I see that there's a cart with the items they paid for, it's just not converted to an order. I'm still waiting to hear back from Hostgator but I'm hoping someone here has some wisdom to impart. We've had the site shut down since Monday and I'd like to get it back up one day.
  2. Hello All, I've got a small problem that's oddly enough recently started popping up with some frequency. When customers register for the site and place an order they are not being required to enter a province. I've done some googling and searched the forums and I've found what looks like they could be solutions but they're for an older version of Prestashop than I'm using. I am currently using I've read that I could edit a configuration file and make the province mandatory but I'm concerned that doing so would mean that customers from countries that do not have provinces or states would not be able to propperly register and give me money So, what I'm wondering is, is there a way to require the province be entered if the country is Canada? It's not that big a deal for people outside of Canada because they don't pay tax but the customers in Canada keep getting the shorts in a bunch (somehow it's my fault) because their order gets delay while I wait on them to pay the tax on their order so this is becoming something of a hassle and has started to cost me in canceled orders (when customers have too long to think about products they want they realize they don't actually need them and they'd rather keep their money). Any help you can provide would be great whether it's a fix or a module. I'd really appreciate your help. -Charles
  3. Hey guys, I meant to post this update some time back. We originally encountered this error after switching from the PayPal payment module to the PayPal US & Canada version of the module. The original module had stopped working for some reason and the US&Canada version was exhibiting the behavior described in this thread. We uninstalled and deleted both modules, reinstalled the regular PayPal module and then called PayPal to verify the settings. This solved our problem. I hope this helps someone. I'm not an engineer so we didn't do any hacking, just troubleshooting. Good luck.
  4. I just spent my morning creating a newsletter for our customers but when I was finally done and went to send the message it acts like there are no customers to send the message to. I was able to send a test message okay but the link that is supposed to show the newsletter for customers who cannot get it to display correctly in their email client just loads a blank, white page. I'm hoping someone in the forum has a suggestion on how to fix this. I would like to get this newsletter out before the sale ends.
  5. I have Prestashop installed and today I noticed that percentage discounts are no longer being reflected in the selling prices listed on the computer. I typically use Presta Pricing to do price changes but for trouble shooting I used the back office web interface to create a discount and again, nothing happened. I am not aware of any changes having been made to the server in the last couple of months and I know the discounts worked fairly recently. Tomorrow I am going to go through and change all the percentage discounts to dollar off discounts (this is still working) but I would love to know if anyone has any idea of what is causing this so I can avoid having to do the math every month. Thanks, -Charles
  6. There seems to be a lot of confusion on this topic. It would be great if the Paypal, as moderator, would make some comment. Preferably a helpful one would be nice.
  7. I don't really understand what you're trying to say. Are you saying that you switched to using the Europe version of PayPal and it solved your problem or that you removed and reinstalled the PayPal module or were you simply not aware that you needed the PayPal module to use the service and that was your particular problem in the first place? Just curious. If you actually found a solution I would love to hear it as the problem, as far as I can tell, is still ongoing.
  8. Well, I've got the same problem. The paypal module fails to create the orders in back office. Additionally, I've noticed the order totals are off. It appears PayPal is trying to charge tax on the shipping and then tax it again.
  9. Okay, so now it's not just international orders. Xpresspost isn't showing for order which it should be valid for. The problem is that this module wasn't made by Canada Post so they have no answers and Prestashop isn't responding so there's no help there. I'm going to start looking for alternative shipping modules. Maybe something by another company like Presto Changeo will be more reliable.
  10. My IT person found the problem and was able to fix it. I'll be posting the fix here for others that have the same problem.
  11. Yeah, it's a complex feature and it's poorly documented. I am suprised no one from Prestashop responded to this thread since it's a very simple request. They're usually really good about responding to direct, non-technical requests like this but maybe no one knows how to use it.
  12. I've still not been able to find the answers to these questions. If anyone can help, I'd really appreciate it.
  13. Good morning, Our site has been up and running for several years now. We have been specifying quantities manually for inventory but it's getting quite cumbersome to update and we may be adding another warehouse soon so I thought I'd do some research on the advanced stock managment feature of Prestashop however I am still unclear on some issues. The first is, how to enable advanced stock managment for all of my items without having to go through one product at a time. I can't find anything about this so I'm not sure if there's some reason the products must be entered one at a time or if I'm just missing something. The second question I had is related to us being open for several years running Prestashop with the manual stock management. When we swtich to advanced stock managment, what's going to happen to the quantities that were already entered for the manual stock entry? Will stock be carried over into the warehouse or is this something that will have to be done manually. Also, if there's manual stock and I enable advanced stock managment, will it cause any difficulties with inventory tracking? I think that's it for now. Any advice you could give is greatly appreciated. Sincerely, Charles Angerstein
  14. Thank you for looking into that. Could you please tell me if the issues are on your end or if they can be fixed by editing the CSS on my end? I have an IT person who could look at it. Also, if it's only an issue on my end I'd be happy to subscribe for a month or pay Yotpo to fix the code. That would be a great solution if it's something you could do. If not then I guess I will have to find something else. Thank you for all your help so far.
  15. Thank you for your reply but I'm not quite ready to give up yet. Would you be able to tell me if this is something that has to be fixed on your end so that I don't waste too much of my time troubleshooting? Thanks.
  16. Hi, Thanks for the suggestion. When I contacted Yotpo support on the 19th of last month Lucy Portman explained to me that there is a CSS conflict between our theme and Yotpo and that your technical services team only provides support for basic Yotpo installations and I was put in contact with Serina Levy to discuss a premium account. She kindly explained to me that in order to fix the problem I would have to be a premium subscriber at a cost of $150.00 per month which is way outside our price range. If you believe that I received incorrect information then would you please provide me with a method to get the correct inforomation? Otherwise, I'll have to keep looking. I love your service, but if we can't figure this out, we will of course have to look for a different solution. Here's hoping we can fix the conflict. Thanks, Charles
  17. We installed a new theme and by and large everything went suprisingly well. The only problems I've noticed are the following: 1) Yotpo reviews text field on the product page extends into the right column. I've tried editing the CSS file for Yotpo and I can't seem to affect any changes to the module. Would it be possible to reintegrate the exported Yotpo reviews into the built in reviews module or another module that plays nice with my site's theme? 2) The social module in the footer does not display the icons of the various services, just an invisible link. (This problem seems to only occur in Firefox) 3) Images in the Products Category module on the products page appear stretched. I'm in the process of reginerating the images but so far no luck. (Problem fixed) If you have suggestions or advice I'd really appreciate it. Sincerely, Charles (website is nsfw www.kinkypiggy.ca)
  18. Hi everybody, Just a follow up. We're still having the same problem. If anyone can suggest a solution the help would be much appreciated.
  19. Good morning, I recently noticed that our customers who place international orders are not being shown all applicable shipping options available to them. The two methods not being displayed are Small Packets Air and Small Packets Surface. Also, while the site seems to correctly quote the shipping for Xpresspost International and Parcel Surface, there was a $65 difference between the quote provided by Canada Post and the quote the customer is given on our stie for Priority Worldwide INTL. I've gone over the settings in backoffice and I can't come up with an explanation for why it is behaving this way. I was going to attach a screen shot but I'm not sure of what to attach since everything seems fine and works in every other way. Any suggestions or help would be appreciated. Thanks, -Charles
  20. We found a slightly different solution. Though not as elegant, it still works well. We provide a chart with the options for the customer and then provide customization fields for them to fill in.
  21. We are currently spending about $12.00 a month for shared hosting. I'm willing to go up to $40.00 a month if necessary. Our customers are global but we target Canadian customers, though we do get some US, French, Japanese, Mexican, etc. orders. As it stands I'm leaning toward a VPS with HostGator. I would prefer a Canadian host but given how badly burned we got with HostPapa I'm more inclined to go with a well reviewed host. Thanks for your feedback guys.
  22. We've been using Prestashop on a shared hosting plan with Hostpapa. It has always been way too slow for Prestashop and we've been planning to move to a new hosting company/plan in January. I've been trying to research what would be the best setup for us, but I can't really find any information. We average around 300 customers a day and have about 1000 items in our catalog. I was hoping that someone here would be kind enough to suggest the type of hosting plan we should be looking at. I appreciate your suggestions.
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