patriciapresta

Thanks, I have sent them an email, but they haven't got back to me yet. I'll try and post there too, but in case someone sees this and has a clue, it would be helpful, thanks.

Hi, I have a shop that's using the theme (leo alaska) and it's been doing fine, but all of a sudden I get a blank screen. I haven't touched it in a while, and this just happened all of a sudden. I get the following error on debug mode: the php version currently is 7.1 and the prestashop version is 1.6.1 It's running on a windows server. The website is at www.coccodrillo.pt Does anyone know what the problem is, and how I can fix it? Thank you

Try and clear cache

I have another problem, if you care to take a look at my post, maybe you can help? Thanks!

Hi, that didn't work, I think the problem was within the rewriting rules on the htacess file, I converted them to the webconfig and now they work, with the URL rewrite rules otpion turned on. My shop is working on a Windows server so the htacess wasn't compatible, and that was causing problems.

I also have this problem, did you find the solution?

I turned friendly URL off and now it works.

Any developer know how to solve this? I'm really desperate.

Nobody?

Hi, Since migrating my client's store to a new server there has been a problem with the product combination. Every product on the size number 7, even when there are products of that number in stock, when you select the size 7, the "This product doesn't exist in this combination' message appears, it lets me add to cart, but when I do and check the cart, the product added was the default size, in this case size number 2. When I refresh the page everything is fine, the message is gone and when I add to cart it adds the right size , the size 7. Does anyone know what's up? Please help.

Also, here's the thumbnail code on the product.tpl <!-- thumbnails --> <div id="views_block" class="clearfix {if isset($images) && count($images) < 2}hidden{/if}"> {if isset($images) && count($images) > 2} <span class="view_scroll_spacer"> <a id="view_scroll_left" class="" title="{l s='Other views'}" href="javascript:{ldelim}{rdelim}"> {l s='Previous'} </a> </span> {/if} <div id="thumbs_list"> <ul id="thumbs_list_frame"> {if isset($images)} {foreach from=$images item=image name=thumbnails} //{assign var=imageIds value="`$product->id`-`$image.id_image`"}// {assign var=imageIds value="$product->id - $image.id_image"} {if !empty($image.legend)} {assign var=imageTitle value=$image.legend|escape:'html':'UTF-8'} {else} {assign var=imageTitle value=$product->name|escape:'html':'UTF-8'} {/if} <li id="thumbnail_{$image.id_image}"{if $smarty.foreach.thumbnails.last} class="last"{/if}> <a{if $jqZoomEnabled && $have_image && !$content_only} href="javascript:void(0);" rel="{literal}{{/literal}gallery: 'gal1', smallimage: '{$link->getImageLink($product->link_rewrite, $imageIds, 'large_default')|escape:'html':'UTF-8'}',largeimage: '{$link->getImageLink($product->link_rewrite, $imageIds, 'thickbox_default')|escape:'html':'UTF-8'}'{literal}}{/literal}"{else} href="{$link->getImageLink($product->link_rewrite, $imageIds, 'thickbox_default')|escape:'html':'UTF-8'}" data-fancybox-group="other-views" class="fancybox{if $image.id_image == $cover.id_image} shown{/if}"{/if} title="{$imageTitle}"> <img class="img-responsive" id="thumb_{$image.id_image}" src="{$link->getImageLink($product->link_rewrite, $imageIds, 'cart_default')|escape:'html':'UTF-8'}" alt="{$imageTitle}" title="{$imageTitle}" itemprop="image" /> </a> </li> {/foreach} {/if} </ul> </div> <!-- end thumbs_list --> {if isset($images) && count($images) > 2} <a id="view_scroll_right" title="{l s='Other views'}" href="javascript:{ldelim}{rdelim}"> {l s='Next'} </a> {/if} </div> <!-- end views-block --> <!-- end thumbnails -->

@Mediacom87 Hey, I don't think so, everything seems fine, also the images are on the img/p folder, so they do exist, I have tried taking them off and putting them back in, as well as regenerating them.

Anyone have any idea on how to solve this? I tried regenerating the thumbnails many different times, changed size and regenerated, cleared cache, cleared browsers cache, regenerated webconfig through friendly URL... Nothing works. My shop version is 1.6.1.23. I have leo-alaska theme installed. Not by me, by previous developer. I'm only maintaining the site. Can any prestashop developer help please? If anyone wants to check it out, the link is this www.coccodrillo.pt

Any idea? Thanks in advance!

Ok, so I tried regenerating images from the backoffice and I don't think it worked, unfortunately.. I am all out of ideas! Can anyone help? I'll post some pictures of what is happening.