orders not showing for successful payments v 1.6.1.17

[linda_petty@shelter.]

Using Prestashop 1.6.1.17 after recent upgrade.

with modules

Cart Block v1.6.1 - by prestashop

SecureTrading Payment Pages v1 - by Peter Barrow

 

In my transaction tests with mastercard

I get:

• the payment successful page
• an email from Secure Trading confirming the successful transaction

I don't get:

• the order_conf email from Prestashop doesn't arrive (order status 'Payment Accepted' is set to trigger order_conf email)
• My cart isn't emptied after purchase
• there's no record of my order in My account>Order history>
• there's no record of the order in admin>Orders

The test email in email config comes through OK.

 

Can anyone help? Any ideas what's wrong? 

 

I uninstalled and reinstalled the cart - didn't help.

I've got debug on.

User firednly URLs are off.

I haven't found anything useful in logs yet.

Edited October 10, 2017 by linda_petty@shelter. (see edit history)

[linda_petty@shelter.]

We noticed the cart for each order was still there visible under customer in the admin console. It hadn't been converted to an order.

Edited October 11, 2017 by linda_petty@shelter. (see edit history)

[linda_petty@shelter.]

This was resolved by using PayPal (replacing SecureTrading) as the Payment gateway.

No problems after that.

[glusto]

Hi,

 

I got the same problem with Hipay. No problem with Paypal.

 

I get:

• the payment successful page
• an email from Secure Trading confirming the successful transaction

I don't get:

• the order_conf email from Prestashop doesn't arrive (order status 'Payment Accepted' is set to trigger order_conf email)
• My cart isn't emptied after purchase
• there's no record of my order in My account>Order history>
• there's no record of the order in admin>Orders

 

 

Could it be related to the fact that I changed my URLs by deleting the IDs?

Just because the problem suddenly showed up, previously was working fine.

 

Thanks