PS 1.6.1.11 tpl admin / front not loaded after clearing smarty cache

[PeterD]

Dear all,

Our shop runs under PS 1.6.11. Default theme.

After clearing smarty cache,  the templates for admin and front office are not loaded anymore.
No recent modification. No recent modules added/updated. 

Backoffice and front office are working  o.k. only tpl's are not loaded.

PS_MODE_DEV_ === true), no error is reported.
Server error report: no errors reported
Checking configuration: no missing or changed files reported.

Putting backup from previous day back ( were we did not experienced any problems ) did not solve the issue!

All help is welcome

 

Thank you 

Peter 

 

 

 

Server

 

Server  Linux #1 SMP Fri Mar 3 00:04:05 UTC 2017 x86_64

Server softwareversie Apache/2

PHP versie 5.6.30

Geheugenlimiet 256M

Maximale uitvoeringstijd 0

Database informatie

 

MySQL versie 10.1.21-MariaDB

MySQL server localhost

 

 

Prestashop versie 1.6.1.11

Edited March 29, 2017 by PeterD (see edit history)

[fedesib]

Hi Peter,

 

did you try disable all caching completely and then reloading clearing also browser cache (CTRL+F5 or CMD+F5)?

 

Hope this helps,

Federica

[PeterD]

Hi Federica,

Thank you for your tip. Yes, I disabled caching completely. And refreshed browser. This however did not solved the issue.

We found the cause of the problem. It had to do with server permissions (403). The host told us there were no recent changes server side. We did nog made any recent changes PS / module side.   

The weird thing about this, changing permissions did not solve the problem. Even the host could not solve issue by running permission script.

We moved the site to other host and problem was solved !?? New host is running same php and MSQL version

 

[fedesib]

Hi Peter,

 

really weird! Anyway I'm happy to hear that changing host solved your issue.

 

Have a nice day,

Federica