I have a small problem with my PrestaShop main menu. A long time ago I decided that I didn't needed the plugin so I disabled it. But now I want to enable it and it keeps enabled for a couple of hours after it disables again automatically. Can somebody help me with this problem?

Thanks in advance!

My shop had Allow ordering of out-of-stock products set to YES, but now, i wanted to change it to NO so in:

Preferences -> Products -> Product Stock -> Allow ordering of out-of-stock products ------ i've changed it to 'NO' 

and it was working for about 4 minutes and after that it still have option turned to 'NO' but it doesn't work. I've tried with dev/prod mod and it always revert my changes. Had someone issue like this? I was removing caches, overwrite src and classes directories with new ones, yet still it is wrong.

I also did:

UPDATE `ps_product` SET `out_of_stock` = 1;
UPDATE `ps_stock_available` SET `out_of_stock` = 1;

which also was working.... but after few minutes again, everyone can order products that are out of stock. Any idea why it doesn't keep changes (but it keep in BO)?

I'm having a bit of a problem : I have 4 carriers on my shop with product restrictions.

Products from category A are paired with carriers 1 and 2 (shipping prices by weight), products from category B are paired with carrier 3 (unique price regardless of quantity nor weight) and products from category C are paired with carrier 4 (free shipping).

Everything is fine when customers only order within each category, but if one of them order from any combination of categories, then the carrier of the 1st product in the cart is used for the entire order.

Namely : If I order 1 product C and 10 product A, the shipping is free when it should not; and if I order 1 product B and 10 product A, the shipping will be 19€ instead of 50€

Does anyone know a solution to allow multiple carrier for an order (before the order is paid) or any module that would do the trick ? Or anything else, really...

I signed up a new shipping carrier to my store but I have over 1000 items in store, what do I do to have the new carrier showing up with the old one without editing each product to unselect all/select all under shipping?

Thanks

I use Prestashop 1.7.5 and I try to show on product details pages the deliveries time labels.

When I add a product I can select or add delivery time for when the product is on stock and for when the product is out of stock but I don't know how to show this 2 informations on product details page. Can anyone help me with this ?

I imagine I have to add something like that in the product.tpl

{$product->additional_shipping_time} 

thanks!

I updated my shop from version 1.5.6.1 to version 1.6.1.10 locally to develop a new theme with the default theme.

I want to transform the product page and i have modified the location of  the availability label of a product under the price block.

This is the code i have move on product.tpl from my theme :

{if ($display_qties == 1 && !$PS_CATALOG_MODE && $PS_STOCK_MANAGEMENT && $product->available_for_order)}
				<!-- number of item in stock -->
				<p id="pQuantityAvailable"{if $product->quantity <= 0} style="display: none;"{/if}>
					<span id="quantityAvailable">{$product->quantity|intval}</span>
					<span {if $product->quantity > 1} style="display: none;"{/if} id="quantityAvailableTxt">{l s='Item'}</span>
					<span {if $product->quantity == 1} style="display: none;"{/if} id="quantityAvailableTxtMultiple">{l s='Items'}</span>
				</p>
			{/if}
			<!-- availability or doesntExist -->
			<p id="availability_statut"{if !$PS_STOCK_MANAGEMENT || ($product->quantity <= 0 && !$product->available_later && $allow_oosp) || ($product->quantity > 0 && !$product->available_now) || !$product->available_for_order || $PS_CATALOG_MODE} style="display: none;"{/if}>
				{*<span id="availability_label">{l s='Availability:'}</span>*}
				<span id="availability_value" class="label{if $product->quantity <= 0 && !$allow_oosp} label-danger{elseif $product->quantity <= 0} label-warning{else} label-success{/if}">{if $product->quantity <= 0}{if $PS_STOCK_MANAGEMENT && $allow_oosp}{$product->available_later}{else}{l s='This product is no longer in stock'}{/if}{elseif $PS_STOCK_MANAGEMENT}{$product->available_now}{/if}</span>
			</p>
			{if $PS_STOCK_MANAGEMENT}
				{if !$product->is_virtual}{hook h="displayProductDeliveryTime" product=$product}{/if}
				<p class="warning_inline" id="last_quantities"{if ($product->quantity > $last_qties || $product->quantity <= 0) || $allow_oosp || !$product->available_for_order || $PS_CATALOG_MODE} style="display: none"{/if} >{l s='Warning: Last items in stock!'}</p>
			{/if}
			<p id="availability_date"{if ($product->quantity > 0) || !$product->available_for_order || $PS_CATALOG_MODE || !isset($product->available_date) || $product->available_date < $smarty.now|date_format:'%Y-%m-%d'} style="display: none;"{/if}>
				<span id="availability_date_label">{l s='Availability date:'}</span>
				<span id="availability_date_value">{if Validate::isDate($product->available_date)}{dateFormat date=$product->available_date full=false}{/if}</span>
			</p>
			<!-- Out of stock hook -->
			<div id="oosHook"{if $product->quantity > 0} style="display: none;"{/if}>
				{$HOOK_PRODUCT_OOS}
			</div>

But my problem is that the label is wrong for the products with combinations. Instead of having the label "this product is available with other options", i have "in stock".

I activated the display of the quantity of products in stock on the product page and I noted that it indicates the total quantity of products including the combinations.

For example, for a product with 3 combinations, I have 2 products in stock for the blue color, 4 products in stock for the pink color and 0 product in stock for the grey color. When i am on the product sheet, in all the case the quantity display is 6 in the place to display only the quantity of the chosen combination. I think this is the reason why the availability label is wrong but I do not know how to change this mecanism.

It will be great if someone could help me because it blocks me.

Thanks community.

Céline.

Currently, we're running Prestashop 1.6.1.24 and were running 2.0.3 of the Stripe module, but on the developers instructions they presented us with v2.0.4 which didn't work either, so we're still running an older version that was offered by one of the other English users on the French thread.   Problem is, it's went quiet over there and there is still no word back from the developers, so just wondering if anyone else is getting payment errors, etc, with their prestashop.

Cheers

Marko

I am not getting any order confirmation emails and neither customer is getting any email regarding order they placed on my website.

But when I sent an test email through "Email" option under advanced then I found that test email is working Fine.

I am using by default option PHP mail function on prestashop backend and I confirmed with hosting that this feature is enabled on server.

What could be the issue that test email is coming but no other email is coming related to order and other. Request you guys to help me on this. thanks in advance.

One of our customer have multiple PrestaShop website hosted with Plesk, since yesterday the customer wanted the .com redirected automatically to .it

We made it few years ago by adding to the primary domain (domain.it) an additional alias domain (domain.com) and by enabling the 301 Redirect everything works fine

Now the customer want to separate the two domain, not everything, just the URL....no sense

But, we disabled the 301 redirect and by some magic tricks this works 50/50

If I navigate to domain.com it keeps redirect me to domain.it

If I navigate to https://domain.com i'm not getting redirect

Checked HTACCESS, DB, DNS, PLESK, PRESTASHOP but really can't figure it out

Thus, how do I reinstall a module without reuploading its .zip file? I just want Presta to reparse the existing files in /modules/foo without a hassle.

I bought a domain and plan with OVH that includes Prestashop. I've installed the module (1.7.5.1), and have transferred over my domain, so this morning I went to the admin login to get started with Prestashop. However, every time I put in my login details and click login, I just get returned to a blank login screen. There are no errors in the console, I've changed my password, but it won't let me, what can I do?

I did a fresh install of 1.7.6.2 and migrated my database from 1.6.

After a few days spent in front of the PC, the front and back office seem to be working alright, but  I keep getting a weird error on the server's error log from time to time. The error seems to be quite random and I don't know if it is linked to an action being done on the website. The error looks like this:

[Fri Dec 27 00:24:40.046042 2019] [:error] [pid 15967:tid 47270165772032] [client xxx.xxx.xx.x:3819] File does not exist: /home/alexispo/public_html/Backoffice/themes/new-theme/public/index.php, referer: https://alexisport.com/Backoffice/index.php/sell/catalog/products/4212?_token=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I can't seem to find much about it online and am really curious to see why it keeps coming up. Any clues?

Is it possible to get all the payment methods available for any specific address (user defined).? please help.

Thanks

How can you configure Prestashop to use step quantities in a specific product.

on step quantities i mean that a specific product only can be sold in pack of 10 units, so the client will only have the ability to select 10, 20, 30, 40, .....

even when you press the "+" button, the quantity will increase whatever is defined in product specifications. in this case 10.

Thanks in advance

Rui Banha

Unknown column 'r.id_shop' in 'field list'
 

SELECT r.`id_info`, r.`id_shop`, rl.`text`
            FROM `ps_info` r
            LEFT JOIN `ps_info_lang` rl ON (r.`id_info` = rl.`id_info`)
            WHERE `id_lang` = 2 AND  `id_shop` = 1 LIMIT 1

at line 746 in file classes/db/Db.php

741.         if ($webservice_call && $errno) {
742.             $dbg = debug_backtrace();
743.             WebserviceRequest::getInstance()->setError(500, '[SQL Error] '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);
744.         } elseif (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS')) {
745.             if ($sql) {
746.                 throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>');
747.             }
748. 
749.             throw new PrestaShopDatabaseException($this->getMsgError());
750.         }
751.     }

Can anyone help with the Smartblog module?

all was working ok but for some unknown reason none of the blogs are showing any content other than the blog image.

Spent a while trying to figure this one out, online visitors does not work no matter what i try,

Prestashop version 1.7.6.2

URL : https://predator-aquatics.co.uk

ANY Help is greatly appreciated as i am now banging my head against the wall. 

My website (www.paperbliss.com.au) has only been active for 6 days and I have experienced 3 cases of the following Paypal error:

A client has encountered a problem with the module PayPalAPI, see the report: PayPal response:

TIMESTAMP -> 2012-03-27T11:38:05Z

L_ERRORCODE0 -> 10413

L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details.

L_LONGMESSAGE0 -> The totals of the cart item amounts do not match order amounts.

L_SEVERITYCODE0 -> Error

I understand this has something to do with rounding to 2 decimal places. I am using Prestashop V 1.4.3 and Paypal module V2.4.

Could someone please advise how I resolve this issue?

Thanks in advance,

Nadine

TIA

This is what they are saying

The structure of product with combination is not correct.

The reference code of parent item is required with unique code.

The upc code of parent item must be blank.

The upc code of child item is required  and unique.

See pic of what I have....

I just install the prestashop, configure the categories and when i go to products i get this problem..

Bad SQL query

Unknown column 'image_shop.id_product' in 'on clause'

What happen? What can i do?

Thanks.

I already had a store set up for one website

Went to add another store for another site for something completely different and after 3 days have given up and just installed a separate instance

Importing categories is totally random, they may end up in your shop, may end up in the other shop, may end up in cyber space even tho they are in the database

Even when the categories do get imported the relationship (sub categories etc) is completely ignored as is the shop ID assignment (they just seem to get assigned to all shops even if you can see them at the end)

I have tried every variation of importing stuff and am now bald

Everything works great for a single store

From what I can surmise in a multi store the shop id has no effect and using something like cat1/cat2/cat3 has no effect as every category is created as a separate instance (tried importing categories first and then products - all that happened is all the categories disappeared from the shop and some random category became root!) and god knows where the products are assigned to 

I have set u a new installation of prestashop to a new host.
After migration of the databases, i have some problems with my products.

When i want to edit a product, i can't do that.
When i want to add a new product, i am redirected to the dashboard.

Could eanywone help me with this?

Im having my first issue with prestashop.

I started to use it on a mamp server (on windows).

But at the third step i seen i should use the intl extension and other (php accelerator, php info...). So i had install those extension but intl don't work. However i wrote

extension=php_intl.dll

in the php.ini file, so i don't understand what i have to do.

Thanks for your futur answers guys!

I would very much like to disable the sub categories drop down menu. I want the sub categories shown in the left column when a visitor clicks on a main category in the horizontal top menu. It works like intended but the 'on hover drop down menu' is messing up the page display - see att. or visit site -  and i don't need it. Is there a way to disable it?

I'm running free classic theme and prestashop 1.7. Website address: http://www.printervenner.dk

I'm stuck here so help will be very much appreciated

/Jens

Notice en línea 356 en archivo /hosting/www/motoimportonil.com/public/modules/redsysoficial/redsysoficial.php
[8] Undefined property: Redsysoficial::$html
y este

Notice en línea 349 en archivo /hosting/www/motoimportonil.com/public/modules/redsysoficial/redsysoficial.php
[8] Undefined property: Redsysoficial::$post_errors

Warning en línea 349 en archivo /hosting/www/motoimportonil.com/public/modules/redsysoficial/redsysoficial.php
[2] count(): Parameter must be an array or an object that implements Countable

Notice en línea 229 en archivo /hosting/www/motoimportonil.com/public/modules/redsysoficial/redsysoficial.php
[8] Undefined property: Redsysoficial::$html
tengo que dejar desativado este modulo ya que si o no sale ningun metodo de pago 

alguna solucion soy novato

The display on my mobile is not good 

If you go to my website on your phone (www.borabeads.co.uk), you will see the tabbed menu is displayed.

When I click on Bracelets for example, to the user it doesn't look like anything has happened, although if you scroll down it has worked but not all users would think to do that.

Is there an easy fix to this? I am using v 1 7 6

thank you

Then I noticed in the front office that the category tree was not showing the plus simbol where you click to unfold subcategories.

In the category manager page, in the back office, the first level categories were the only showing there. The action buttons only let me modify the category but the "view" button is missing.

Then i went to phpmyadmin and i didn't see any missing category at first sight (not an expert). So the categories still are there, stored in the database, but somehow they not show in prestashop.

I tried to add a brand-new category having one of the first level categories (the ones showed normally in prestashop) as parent, and it worked. 

And then, back in the category manager, the button for "View" shows again.

I don't know how to solve this. I'm afraid i'm going to manualy rebuild the category tree structure and prestashop is going to wreck it again, and again.

Anyone has an idea what is happening?

Later Update:  Multishop mode is active. I've just noticed the categories not showing in prestashop ar missing in the database table `ps_category_shop`

If i create a new category, a new record is added to the table, but i don't know the cause for the missing ones. 

Perhaps when i went to multishop not all the categories were included in the table ps_category_shop.

Is this a Prestashop Bug?

Is there an easy way (prestashop function or script) to rebuild the ps_category_shop table from the existing ps_category table?

I use Prestashop 1.7.5.0. I set up multistore and after setting up my subcategories on back office disappeared but when I choose a product, I can access to them via breadcrumb.

and alose I can"t see subcategories on megamenu.

I checked the database also. I can see them in their tables.

Could someone help me?

I hope I could say exactly what is the problem.

I have two issues after migrating. I am opening a separate topic for each, to simplify the discussion.

In this issue, connecting to the back office with debug mode off (_PS_MODE_DEV_ false in config/define.inc.php) will result in a http 500 error.

In the apache error log there is, indeed, a stack entry where it shows the user and password still being the one of the original installation, not the new migrated one.

[Tue Dec 17 13:07:21.048002 2019] [:error] [pid 7604:tid 2016] [client ::1:58362] PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000] [1045] Access denied for user 'old_user'@'localhost' (using password: YES) in D:\\xampp\\htdocs\\PS\\vendor\\doctrine\\dbal\\lib\\Doctrine\\DBAL\\Driver\\PDOConnection.php:43\nStack trace:\n#0 D:\\xampp\\htdocs\\PS\\vendor\\doctrine\\dbal\\lib\\Doctrine\\DBAL\\Driver\\PDOConnection.php(43): PDO->__construct('mysql:host=127....', 'old_user', 'xxxx', Array)\n#1 D:\\xampp\\htdocs\\PS\\vendor\\doctrine\\dbal\\lib\\Doctrine\\DBAL\\Driver\\PDOMySql\\Driver.php(44): Doctrine\\DBAL\\Driver\\PDOConnection->__construct('mysql:host=127....', 'old_user', 'xxxx', Array)\n#2 D:\\xampp\\htdocs\\PS\\vendor\\doctrine\\dbal\\lib\\Doctrine\\DBAL\\Connection.php(360): Doctrine\\DBAL\\Driver\\PDOMySql\\Driver->connect(Array, 'old_user', 'xxxx', Array)\n#3 D:\\xampp\\htdocs\\PS\\vendor\\doctrine\\dbal\\lib\\Doctrine\\DBAL\\Connection.php(942): Doctrine\\DBAL\\Connection->connect()\n#4 D:\\xampp\\htdocs\\PS\\src\\PrestaShopBundle\\Kernel\\ModuleRepository.php(59): Doctrine\\DBAL\\Connection->query('SELECT name FRO...')\n#5 D:\\xampp\\htdocs\\PS\\src\\Prest in D:\\xampp\\htdocs\\PS\\vendor\\doctrine\\dbal\\lib\\Doctrine\\DBAL\\Driver\\AbstractMySQLDriver.php on line 103


However: if I set debug mode on in define.inc.php, it connects without any problem.

Things I have done after migrating:

• updated ps_configuration with the new PS_SHOP_DOMAIN, PS_SHOP_DOMAIN_SSL, PS_SHOP_NAME, PS_SSL_ENABLED_EVERYWHERE
• updated ps_shop_url with the new domain for domain, domain_ssl, physical_uri
• updated ps_shop with the new name
• updated the file app/config/parameter.php with the new database name, location, user and password
• regenerated /htaccess
• ensured that php.ini has all the limits and timers as required and verified with phppsinfo.php: all green.

Finally, the environment the store has been migrated from is a linux, while the new environment is on windows, with php any MySQL versions matching.

Does anyone have some idea where prestashop is taking the username from, when attempting to connect to the back office?

hi, how come there is no Tag.php in my override/classes? mine is 1.7.  help please

I noticed that the Demo shop online has a slightly wider layout than the Classic theme.

I spent a lot of time analyzing the differences but cant find it.

Does anyone know to make the Classic theme a bit wider?

Thank you!

Regards,
Fem

1) My provvider was not able to fully set-up my shop via .CSV (no capable to send categories url etc...) so I've to do I by myself.

Finally I've a partial result for the categories, BUT

the 2 years old info page DON NOT SHOW STEP BY STEP how the program reason when you import, so I spent several hours just to understad, via trial error process, that you have just to import in the category NOT the ID, NOT the mother category, but the "Parent category".

- Nothing into the same page for the Product import, on the main point: each product has to by connected to the right "Parent category"....

File as example ar too poor and unuseful... no subcategories structure etc...

Now the problem: I download from AS400 db a file with all products and category... so there is no function allow one, f.ex. to load at the same time products and categories...

the same no way to self assign parent just reading a TAG field.

For example I've main cat as XXXX001 to 999,  cat ans XXX0001 to 9999, subcat  as WW00001 to WW99999.... and since th import program my provvider create do not work... I've to now to write code to create the parent link...  XXXX... becomes 0001+xxx;   XXX... becomes 001+xxxx ; WW... becomes 01+xxxxx

And I've to work in VB to assing to each one the parent....

While if there is a self adjusting File Importing Form Structure,  I can just assing who is who (so when a tag appear hold it as main, cat or sub ...etc...), and he holds the parent till the new one will arrive into the single file....

happy is someone has time to do so, viceversa prestashop will rest a non easy to be used instrument.

2) My provvider own part of the administration right... so I'm not able to enter (still as Superadmin) into al the structure... so f.ex. I cannot change the fact that price are not immediately shown... (the prestashop flag is already in show price.

Any idea to get back rights (we are already starting a legal fighting... ) ?

3) World wide we all say the same thing:

the shop take TOO MUCH TIME TO BE LOADED ! Several second !

Thanks

Ciao
Stefano

I am brand new to developing with Prestashop 1.7 and i am currently looking to remove the information section (Image attached) from the footer. I only seem to be able to manage our company and store info.

Any help on this is much appreciated

Thanks

Jonathan

I've got a little issue I've facing with the Prestahop website, 1.7. When a combination is selected on the product page, it takes the page a couple of seconds before it switches, i.e. loading in combination images. Customers are choosing a combination and adding to cart straight away but since the newly selected combination has not loaded they are adding the wrong one to cart.

Is there a way to show like a spinning wheel to indicate to the customer to wait whiles Prestashop switches to combination the user selected?

I appreciate any help.

Regards,

Hash

If anyone knows of a better way to do frequently asked questions, I would be glad to hear of it.

Thanks in advance.

Steve

What's the best way to eliminate a category and all its subcontent (subcategories, subitems, other) from the frontend completely? Basically, it should only be visible in the backend and there should be no trace of it in the frontend whatsoever. It should only be visible (and editable) in the backend.

Neither disabling a category or disconnecting it from all user groups did that.

If it's not possible to do via the backend, I will try to hardcode a skip-this-category clause directly in code, but would rather avoid doing that.

A permanently disabled "maintenance branch" of the category tree kind of feature would also do the trick.

Thank you.

I am fairly new here, so forgive my post if this has been already discussed and my search were unsuccessful in finding the related threads.

I am administrating an existing PrestaShop environment for a new client who didn't have any backup, so I proceeded immediately to backup the web folder structure and the database without any problem.

But my question is about restoring and also creating a test environment to try new setups and changes before bringing them in his production environment.

The migration and restore procedures I found so far for 1.7.x do not completely address certains aspects, such as https certificates, changing config for potentially different versions of apache environments and other things. The procedure I followed is: https://websitemigrationguides.com/guide.php?migrate=4, (very well explained indeed). Unfortunately, once done, for some reason I can't pass the home page when I restore it into my localhost environment.

Does anyone know of any other documented complete procedure to migrate a working environment into another one and to verify that all is good in case it needs to be restored? 
Other things that I understood needed to be done are beside the aforementioned procedure are:

* update the ps_configuration table with the new PS_SHOP_DOMAIN and PS_SHOP_DOMAIN_SSL with the new domain
* update ps_shop_url with the new url.
* update config/parameter.php with the new db location and credential. 
all done ok, and the home page loads, but clicking on any item result into a xampp dashboard page. Also the browser complain about wrong certificates.

Any clue that could point me to a step forward in the resolution of this issue is very appreciated. Again: the goal is to replicate the working environment into a local one.

Regards,

/Flavio

As per my screen shot, i want to remove a specific word from the invoice which it is (tax excl), how to do that.

thank you,

I am running v1.4.11 if you go to my site.mustangfactory you will see that all the links do not work.

If I go into admin I can see all the products, pricing, store info etc. 

I downloaded 1 click update, thinking I could rebuild the bad file but it also will not install comes up with missing token and missing error pages.

Thanks for the help, Phil

I post something similar a few days ago.

My problem / issue is, that I have a large number of categories in my prestashop: more than 5.000 unique categories (and subcategories, both).

When I try to access for product detail (or product edition) from backoffice, It doesn't work, because the back end is trying to charge ALL categories.

In my local, I change memory_limit to -1 (infinite), but it wans't a good idea, my machine was very slow and cause other problems in general.

Now, I am with a live website and I have same issue. i have a very good server, so that's not the problem.

I read github prestashop issues, they talked about it:

https://github.com/PrestaShop/PrestaShop/pull/8896

I am following all changes in commits, but nothing happends, just differents errors, that I can't manage either.

I am wondering if someone knows how to NOT charge / load categories when accessing to product details in BO.

Please help!

When the prestashop cache is enabled we noticed that every 60 seconds the cached files are created again (in the path /cache/smarty/).
The same does not happen with the default prestashop template.

For instance: the file in the path

/cache/smarty/cache/socialsharing/1488/1/3/3/10/86/fb/3a/86fb3aaf697b1d3a8c25d8285b85f4b22972068b.socialsharing.tpl.php

With leo_xalem the file is recreated every 60 seconds, with default prestashop theme does not happen.

To say this we see the "last modification time" of the file.

The same happens for the other modules and files in the cache directory (/cache/smarty/).

Where is the problem? It seems that the cache time in only 60 seconds when a leotheme is used.

I am busy setting up my store using the free "Classic"  theme. I want to make changes to the look of the product pages but I am not sure if this is posssible, and if so, where to do this. Or do I need to add another module. With reference to the jpeg below, I would like to make the block marked "1" smaller to show only one line of text, and I would like to make the product block marked "2"  big enough to show up to 3 lines of text. Any help will be appreciated. 

Thanks

Kevin

I use Prestashop 1.7.4

I recently installed the Prestablog module. And when i edit the existing news article or make a new one and then edit it, i receive the error: "Error
The field Permanent redirect url is not a correct. ‌"

I don't need a redirect and will not fill out the field. Is this a bug? 

I can only save my changes by filling in an URL. But then the news is unavailable. 

Cheers

I'm facing with slow Prestashop. Version im using is 1.7.6.1. Z.one theme. Few modules (disabling them is not helping to improve speeds). Site is Here
If i started adding products, site was very fast. Now i have ca 10000 products with lot of features (approx 5-15 features pear product on about 2-k products). I made all optimizations i can do in backoffice, added redis cache to cache repeated db queries. It helped, but not too much. Front page is loading less then 4 secs, but some categories with lot of products, are loading slow.

We are using local shared server. They said, our subscription plan is enough to run our shop. And they said, that i have to look into queries. 

Should we move to VPS or dedicated server?

Really waiting help from you guys
 

With Regards

Omeri

I was hoping someone could help me with this website which uses Smart Blog 2 module.

The news page works fine, listing the blogs https://solmedialtd.com/blog

But when i click on the "Read more" button is tries to load the blog page but gives me a 404 error. 

If you click the top one

CRISTALLO - THE CLEAR SOLUTION IS ON ITS WAY

Any ideas?

Thank you

when we edit a product and we do copy paste, we get this part of code copied in the text ?

<div id="gtx-trans" style="position: absolute; left: 188px; top: 102px;">
<div class="gtx-trans-icon"></div>
</div>

We don't want to copy this in the code. Is a bug ? What is it ?

When we do copy paste in product text, it add this code to the end of the text.

Thanks

Prestashop. 1.6.1.13

Recently, I've been having a problem when trying to login to my admin panel, I would be asked to login again and again, or after browsing 1 or 2 pages inside my admin panel, I would be asked to re-login.

I suspected it was my cookies that had some problem, so I flushed them but the problem never went away.

I tried this on FF and Chrome, same problem everywhere.

So I googled and found a solution that worked for me. So I'm sharing it:

Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition :

AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP'))

Solution found at http://stackoverflow.com/questions/11335073/prestashop-cant-login-in-admin

Hello, I use Presta 1.7.6 Unfortunately, no customer can invest more. He always gets that mistake. Even if I want to create it in the BO I get the Optin error. I hope you can serve me !? Thank you

I've tried to search the forums with no luck, so forgive me if this has already been answered.

What I'm trying to achieve is a setup where all subscribers to my newsletter, will receive a 10% discount.

I know how to add 10% discount to certain customer groups - but that doesn't quite do the trick. I would really like it to be only for any and all newsletter subscribers. 

Is that possible to do?

In BO sometimes when an order placed there isn't attached order status and also if I check that particular order, the products are missing. That means I don't get order confirmation mail and I believe customers also doesn't. If I ask the customer to reorder, everything going back to normal. This thing just started a few days a go. When I trying to recreate the issue for myself it's not happens. Below I attached a few picture from the problem, please help.

PS version 1.6.0.11

I found only one relevant result, but that topic still unsolved:

https://www.prestashop.com/forums/topic/382708-products-missing-from-order-page/?hl=%2Bproducts+%2Bmissing+%2Bfrom+%2Border

At this link: http://helpme.emeraldlab.it/prestashop/bug-newsletter.mp4
you can see the bug

In the attachment you can see my setting for the module. It says that only if the user subscibe it will send the email. 
Indeed, the system doesn't registry the customers as a newsletter subscriber when he buys something.
So, I don't know why it sends the email for the new newsletter subscribers.

Is it a bug? How to fix it?

I hope I explained myself

Thank you,
Pekkhyu

P.S: Prestashop Version 1.7.6

Php version: 7.3

Any ideas very welcome...

Think I posted this in the wrong place first time...

Just starting out with PrestaShop and running 1.7.6.0, have purchased a module to migrate us from OpenCart 3 which has been installed and run.

Now on trying to view a customer to edit that person I'm getting a Error 500 page, but only on customers who have previously placed an order. If it's a customer whos registered and not ordered it will show the page no problem.

I've contacted the dev of the migration module and they have done a test migration of our current OpenCart shop to their server and it's worked fine so said it's our install or hosting which is the issue.

I've turned on debug mode and on clicking a customer to edit I get the following:

Level Channel Message

DEBUG18:23:41doctrineSELECT name FROM ps_module WHERE active = 1

INFO18:23:41requestMatched route "admin_customers_edit".

DEBUG18:23:41securityRead existing security token from the session.

DEBUG18:23:41securityUser was reloaded from a user provider.

INFO18:23:41phpUser Deprecated: Tools::displayPrice() is deprecated since version 1.7.6.0. Use PrestaShop\PrestaShop\Core\Localization\Locale::formatPrice() instead.

INFO18:23:41phpUser Deprecated: Implementing "Symfony\Component\HttpKernel\DataCollector\DataCollectorInterface" without the "reset()" method is deprecated since Symfony 3.4 and will be unsupported in 4.0 for class "Csa\Bundle\GuzzleBundle\DataCollector\GuzzleCollector".

CRITICAL18:23:41phpUncaught Notice: Undefined variable: customerForm

CRITICAL18:23:41requestUncaught PHP Exception Symfony\Component\Debug\Exception\ContextErrorException: "Notice: Undefined variable: customerForm" at /home/ttocco/public_html/prestatest/src/PrestaShopBundle/Controller/Admin/Sell/Customer/CustomerController.php line 203

DEBUG18:23:41phpWarning: highlight_file() has been disabled for security reasons

Any help on this or what to try next please?

Thanks

Where can I find the product feed URL that is outputted? Would be nice if they release a simple instructional sheet.

We run a shop where we sell clothing.  The stock works great where it tells us what we have.  We have now bought a t-shirt printer and it is causing us issues with stock management.  
For example we purchased 100x blank t-shirts.  We have 10 different designs that people can choose from and they also have the option of putting their name on it, choose a font and a colour for their name.  I have therefore setup combinations and given each option 100 qty since that is how much stock of the bank t-shirt we have.  The issue is now there are over 300 different variations each with 100 qty in stock!  

Is there any way to better work with combinations for this as surely I am not the only person who sells items that can be customised and therefore shows as many items in stock form, but is actually only 1?

Cheers for any help you can give.

Im having troubles listing category products in PS 1.7.6.1. It has a different behaviour as PS 1.6

My category three is really simple

-Index
  -- Main
    ---- Subcat.

I only place products in the subcategories, never in the main category. And I have some products with 3-4 subcategories associated

Well, if I enter in any category page:

It just show the products with this category as Main category. But not the other products associated to this category, but with another Main category

If I enable the "Show products of subcategory" option in Faceted module, It works "fine", the category pages shows all products (with main and secondary categorys)

The bad thing is that I dont want to enable this option. I dont want to show products if a category has subcategories.

Am I loosing something? or is a bug?
 

Regards!

My shop has services provided by different companies. What I would like to do is have a link to the service companies website. Are there any other ways I could have such a link?

Many thanks

My smartblog has startet to make an error. (it use to work fine9

i get "500 server error"

the log says;

Invalid product vars
at line 104 in file classes/Link.php

98. 			if (is_array($product) && isset($product['id_product']))99. 				$product = new Product($product['id_product'], false, $id_lang, $id_shop);100. 			elseif ((int)$product)101. 				$product = new Product((int)$product, false, $id_lang, $id_shop);102. 			else103. 				throw new PrestaShopException('Invalid product vars');104. 		}105. 106. 		// Set available keywords107. 		$params = array();108. 		$params['id'] = $product->id;

I have a problem with the backend of my store since the update  1.7.3.1 to 1.7.6.1. It seems to be that the update is missed some tables in the database, is there a way to fix this? I can log in to the backend, but on some pages, like the product page, i get a server error.

Quote

Uncaught Exception: An exception occurred while executing 'SELECT t0.id AS id_1, t0.employee AS employee_2, t0.shop AS shop_3, t0.controller AS controller_4, t0.action AS action_5, t0.filter AS filter_6, t0.filter_id AS filter_id_7 FROM cecf_admin_filter t0 WHERE t0.employee = ? AND t0.shop = ? AND t0.controller = ? AND t0.action = ? LIMIT 1' with params [1, 1, "category", "index"]: SQLSTATE[42S22]: Column not found: 1054 Unknown column 't0.filter_id' in 'field list'

Quote

Uncaught PHP Exception Doctrine\DBAL\Exception\InvalidFieldNameException: "An exception occurred while executing 'SELECT t0.id AS id_1, t0.employee AS employee_2, t0.shop AS shop_3, t0.controller AS controller_4, t0.action AS action_5, t0.filter AS filter_6, t0.filter_id AS filter_id_7 FROM cecf_admin_filter t0 WHERE t0.employee = ? AND t0.shop = ? AND t0.controller = ? AND t0.action = ? LIMIT 1' with params [1, 1, "category", "index"]: SQLSTATE[42S22]: Column not found: 1054 Unknown column 't0.filter_id' in 'field list'" at /home/public/sites/www.gessicadancewear.nl/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 71

I hope someone can help me with this, i have no idea how to solve the problem.

best regards, mirjam

ps_guest has 513,386 rows and is 30MB in size and I would imagine is the cause (or not helping) my performance issues?

Is it safe to empty this table? What does ps_guest do?

I have a couple of issues related to performance, the site randomly hangs (I think this is when there are a few people simultaneously browsing the site) and in the back office, the "customers" page is really slow to load.

Here's the error that displays in Chrome Developer Tools

Uncaught Error: Modal is transitioning
    at d.hide (bootstrap.min.js:6)
    at HTMLButtonElement.<anonymous> (bootstrap.min.js:6)
    at HTMLDivElement.dispatch (core.js:963)
    at HTMLDivElement.elemData.handle (core.js:939)

How do we fix this?

Thanks,

PacSD Inc., consultant for Trinity

Prestashop 1.6.1.1

Leo Watches theme

When i am trying to add product, i got errors in my console:

GET http://anirionline.com/aniriadmin/index.php?controller=AdminProducts&token=…uleTmproductvideos&updateproduct&ajax=1&rand=1455088907252&_=1455088888947 508 (unused)

and

Uncaught TypeError: Cannot read property 'replace' of undefined

pointed on line 177 in products.js

current_tab = $(request.responseText).filter('.product-tab').attr('id').replace('product-', '');

I got infinite loading spin

I am the owner of CasiersGourmands.Com website. We are starting to sell fresh products online with variable weight. By definition fresh products with differences in weight is sold as a declination. 

Example a filet of pork meat is registered under product XYZ but as various declinations ranging from 0.5 KG to 0.7 kg. We sell the product per Kg and we have two problems. 

1. Once the product is sold I need the declination to appear as product is sold and not available anymore. Currently the website tells me stock = 0 when product is sold but it is confusing for the consumer. So I was wondering if there is not a function somewhere in PS 1.7 allowing change of color or automatic text once the product is sold. 

See link to the website below : 

https://www.casiersgourmands.com/900023-25-roti-de-porc-fermier-filet-3000000002704.html#/34-poids-052_kg

2. At present we are unable to use standard import frames with price per kilo. 

The price per kilo is not appearing in case of product with declination. Is this a bug or I missed something? 

Thanks in advance for your help, 

Sorry for my English mistakes.. 

I have an issue after I duplicate a product.

Example. I create new produc: Red T-Shirt. The product URL will be www.myshop.com/3-tshirts/1-xxx-red-t-shirt.html

Than I duplicate this product ant give new name "Black jeans" ant the product URL will be almost the same as the first product: www.myshop.com/2-jeans/2-xxx-red-t-shirt.html

How can I update product URL's to real names?

I tried to find for solutinion in formun but unsuccessfully.

Thank you in advance for the answers.

When I send a message through the contact form I don't receive an email. It does however register the message in the backend.

I have set up the proper contact person the email should go to. I use the smtp server from the hoster to send and receive email notifications, because php mail() didn't work at all. Test emails and order emails work fine (admin and customer order notifications are sent). It's just the contact form which is giving me headaches now.

I'm using prestashop 1.6.0.9

Can anyone help me out?

Who can I Add Icon to the Product Menu ?

I duplicated my live website to a local xampp server. I can reach the admin without any problems.

I changed :

In ps_configuration : 

PS_SHOP_DOMAIN to localhost

PS_SHOP_DOMAIN_SSL to localhost

In ps_shop_url : 

domain and domain_ssl to localhost

physical_uri to /mywebsite/

I regenerated .htaccess via the back-office. 

I verified the settings.inc.php file with the right directories and URL.

But despite all this, when I try to access my front page, I get redirected to the live website. I've been looking for an answer for a couple hours but all I can find are things I've already tried.

Any solution ? 

Thank you.

Module: Authorize.net AIM (Advanced Integration Method) 

So I recently opened my store, and noticed that when customers are buying, no info is being sent into Authorize.net except Name, Street # and Address and Zip. The city, state, country, phone, email are all missing from the billing section, and the entire shipping section is empty.

At my regular job I use Authorize.net through BigCommerce and they shoot all the information over to Authorize.net. I called Authorize.net and they said it is a Prestashop issue. Any help would be greatly appreciated.If I cannot get help here, is there anyone to call?

See attached image for issue.

Thanks in advance.

Someone can help me?

An unexpected error occurred. [PrestaShop\PrestaShop\Core\Domain\CmsPage\Exception\CmsPageException code 0]

I have no idea what is causing this nor how to resolve it but its not a great start to using Prestashop. Any help is appreciated.

I am new to Prestashop. I have installed Prestashop 1.6 on localhost and I am using EasyPhp.

I am not able to get to the admin/back office login page. I found a folder named "Adminps" within the Prestashop folder (see below)

C:\Program Files (x86)\EasyPHP-DevServer-14.1VC9\modules\prestashop\adminps

I believe this is the admin folder, when I try 

http://127.0.0.1/prestashop/adminps

it says "This page is not available" (I can however see my page logo and top menu). 

Can anyone please help me access the admin page. 

Thanks in advance.

Yathish

I am using Prestashop ver. 1.7.6.1 with module ps_categorytree. In default the categorytree modul is showing all categories. how can I edit or what can I make with this modul, if I want to show just defined categories?

Thank you very much for your help!

Krisztián

Is there a way to create a new SuperAdmin via commands ? (mysql, php-cli, ...)

Thank you.

After I complete my order, select payment option as cash on delivery, and click on confirm, I get an error 500. Weird thing is, the order is recognized and I can see it in back office. After going to config/define.inc.php and change define('_PS_MODE_DEV_', false); to define('_PS_MODE_DEV_', true); I now get this error message :

Fatal error: Uncaught exception 'ImagickException' with message 'WriteBlob Failed `/nfsmnt/hosting1_2/7/c/7c4eb405-0fec-4a85-a648-5a6295c17e81/zarza.sk/web/cache/tcpdf/mska_ffa6f886f52a57d3970c68e13054fd7c' @ error/png.c/MagickPNGErrorHandler/1643' in /nfsmnt/hosting1_2/7/c/7c4eb405-0fec-4a85-a648-5a6295c17e81/zarza.sk/web/tools/tcpdf/tcpdf.php:8618 Stack trace: #0 /nfsmnt/hosting1_2/7/c/7c4eb405-0fec-4a85-a648-5a6295c17e81/zarza.sk/web/tools/tcpdf/tcpdf.php(8618): Imagick->writeimage('/nfsmnt/hosting...') #1 /nfsmnt/hosting1_2/7/c/7c4eb405-0fec-4a85-a648-5a6295c17e81/zarza.sk/web/tools/tcpdf/tcpdf.php(8078): TCPDF->ImagePngAlpha('/nfsmnt/hosting...', 10, -26.8523055556, 178, 103, 60.9654800433, 35.2777777778, 'PNG', '', 'B', false, 300, '', 'ffa6f886f52a57d...') #2 /nfsmnt/hosting1_2/7/c/7c4eb405-0fec-4a85-a648-5a6295c17e81/zarza.sk/web/tools/tcpdf/tcpdf.php(23818): TCPDF->Image('/nfsmnt/hosting...', 10, -26.8523055556, 60.9654800433, 35.2777777778, '', '', 'B', false, 300, '', false, false, 0, false, false, true) #3 /nf in /nfsmnt/hosting1_2/7/c/7c4eb405-0fec-4a85-a648-5a6295c17e81/zarza.sk/web/tools/tcpdf/tcpdf.php on line 8618

I cant make any sense of this. Any help is appreciated.

I am trying to fix some strange behaviour in my online website.

(I say strange because this bug is not coming up ni my local dev website)

I have one feature called: Categories

Under this one, I have the default filter Brand

Both of them FACETED SEARCH MODULE

When I click in one of my Categories options check box, under this, I can see ALL brand options, even if there is no products for this brand options...

So If I check, the wbesite throw 0 results.

I make it with one example:

Categories (faceted search feature)

category1 (100 products)

category2(50 products)

category3(50 prodcuts)

Brand (faceted search default filter)

brand1(200 products) => not anyone inside category1 nor category2

brand2(20 products) => not anyone inside category2 nor category2

If I check category1, brand1 or brand2 mustn't be there! and they are.

In localhost, it works like a charm... I can't get the bug, I check and everything is the some in both sites.

PLEASE HELP

Is it possible to choose export csv field separator, as you can choose the import separator?, as the db is having some html-txt in product descriptions that messes the import up?

or is there a different way to approach this?

thx
 

Solved the problem regarding the 500 error. However, I am still no able to update any products. Receiving the error "Could not update settings" whenever I try to update a product.

Should this be in a separate thread?

I am migrating my products from Shopify to Prestashop Cloud, but I get errors after I upload the file. Could anyone please advise what the problem could be and how to fix it?

I even re-exported CSV from my Shopify Store but again the same issue persists.

Thanks.

I set up (following online guides) Ubuntu 18.04, php7.2, nginx and mysql to use with PrestaShop 1.7.6.2

I set ssl using Let'sEncrypt

I obtained required files, domains are redirected. Installation of PrestaShop went smoothly.

After installation I can log into Back Office without any problem.

While inside of Back Office, I cant select any option from left menu - it loads page with domain/index.php and browsers are reporting redirect loops error.

I see a lot of topics about it over internet, but most of them are solved by "go into seo and change xxx".

But I can't go anywhere inside of my BO.

Can anybody help me with this issue?

# Redirect HTTP -> HTTPS
server {
    listen 80;
    listen [::]:80;
    server_name www.domain.com domain.com;


    include snippets/letsencrypt.conf;
    return 302 https://$server_name$request_uri;

}

# Redirect WWW -> NON WWW
server {

	listen 443 ssl http2;
	server_name www.domain.com;

	ssl_certificate /etc/letsencrypt/live/www.domain.com/fullchain.pem;
	ssl_certificate_key /etc/letsencrypt/live/www.domain.com/privkey.pem;
	ssl_trusted_certificate /etc/letsencrypt/live/www.domain.com/chain.pem;
	include snippets/ssl.conf;	


	
}

server {

	listen 443 ssl http2;
	server_name domain.com;
	root /var/www/html/domain;	

	index index.php;

	set $admin_dir /adminPanogO;


	#SSL PARAMS
	ssl_certificate /etc/letsencrypt/live/domain.com/fullchain.pem;
	ssl_certificate_key /etc/letsencrypt/live/domain.com/privkey.pem;
	ssl_trusted_certificate /etc/letsencrypt/live/domain.com/chain.pem;
	include snippets/ssl.conf;
	include snippets/letsencrypt.conf;

	#LOGS
     	access_log /var/log/nginx/domain.com.access.log;
   	error_log /var/log/nginx/domain.com.error.log;



	location = /favicon.ico {
		log_not_found off;
		access_log off;
	}
	
	location = /robots.txt {
		allow all;
		log_not_found off;
		access_log off;
	}


	  location / {
        try_files $uri $uri/ /index.php$args;
    	}

	location ~ \.php$ {
		include snippets/fastcgi-php.conf;
		fastcgi_pass unix:/run/php/php7.2-fpm.sock;
	}
	
	location ~* \.(js|css|png|jpg|jpeg|gif|ico|svg)$ {
		expires max;
		log_not_found off;
	}
}

How can I remove the required field State at the registration site? 

We do not need States in my country.

When I look at Localization -> Countries and Edit myCountry (Denmark) it has no requirements on State - why is it then on my registration page?

And how do I get it invisible again - (It was fine a few months ago)

Thanx in advance

***************************

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

I changed my prestashop e-mail configuration to plain text e-mails. Now, when a customer wants to send a message through the contact form, I receive the line breaks as text, e.g.

"This is a line break</br>And this is a new line."

I would like to receive it that way:

"This is a line break

And this is a new line."

Is there a solution to it?

Someone already asked exactly this about two years ago, topic

"contact-form.tpl received messages with <br /> tags NEED HELP PS"

but that guy never received an answer.

Im having some troubles with the items generating inside the table from the confirmation e-mail on the second language that i use.

So in the first picture its the confirmation email generated on US language which works as it should, but on the second e-mail using the second language (RO) as you can see the item is not generated inside the table but above it.

I even tried to copy-paste the source code from the US email without changing anything (so basically the code is exactly the same) and still get the same results.

Any help is much appreciated, Thanks!

Prestashop 1.7.6.0

I have been working on a shop for a family member and thought everything was okay until I tried to do a purchase. Went through all the pages as expected, paid with paypal and once payment was complete the final page throws an error;

Error in Paypal
Order validation error : Syntax error in template "/pdf/invoice.tax-tab.tpl" on line 77 "{displayPrice currency=$order->id_currency price=$line.total_tax_excl}" unknown tag 'displayPrice'. Attention, your payment is made. Please, contact customer support. Your transaction ID is : [redacted] 

Just wondering how to resolve this? I can't seem to find anything online about it. Obviously displayPrice is a problem but not sure why. I have checked the theme isn't changing anything (I even reverted back to default) as well as checked the original file from a fresh dl of prestashop. 

Using Prestashop 1.7.5.1

Any help or if someone has seen this before, thank you in advance.

I just want to know if some of you already used JA Marketplace and the additional module JA Marketplace Multiple shipping and order, which is suppsoed to manage carriers.
I am working on a marketplace but with those 2 modules I can't use different carriers for one order, if carriers are created by my-self and contain map for delivery in relay point.
Finally I understood it is a problem for Prestashop to manage several different carriers in one order, but I though such module solved the problem...

Using Prestashop 1.7.6.

Please tell me about your experience.

Thanks a lot.

I need to be able to tell which groups a customer belongs to when they make an order on the site.

What is the best way to achieve this?

Can I display the customer groups on the order page?

Thanks

Neil

Other than delete them, what other options are there to prevent their creation in the first place?
Would modules like re-Captcha be sufficient?

Let me know

after having searched for similar topics in various forums, I decided to open a topic because I could not find a solution for what I am experiencing at the moment.

In the production environment, clicking at the home all products link of the featured products returns a 404 not found. All the other categories works fine.

So far I managed to narrow  the cause of the issue to values in the DB, because when I keep the same web file structure, but I import a test DB, this problem is not manifesting.

I also noticed that hovering the mouse over the all products link shows a different URI than the usual 2-inicio* (it shows 27-productos-destacados, which is listed in the ps_category_lang table, but I couldn't figure where it is set to be assigned to that all product link). 

Prestashop version: 1.7.5.1

Anyone can help to point me to the right direction for any further advance in narrowing down the cause of my issue is sincerely appreciated.

Regads,

/Flavio

(*) it's a Spanish prestashop installation.

In the txt file attached the list of modules found installed.

ps_module.txt

I have enabled advanced stock manager. First of all when user adds to cart products from two different warehouses, prestashop counts two shipping costs (e.g. 2 times 5.00€). Moreover it splits order into two. 

I have probably read all the threads in this forum, tried to find module as a solution for this problem but my efforts gave no results. 

Maybe somebody had the same problem and solved it. 

How I can solve it?

Thanks in advance