Need help? Contact our Merchant Success team.
You can receive professional advice on modules and themes choices as well as support and training offers at your disposal.
It will only take a 15 minutes meeting with one of our experts.
Support plans tailored to your needs!
Our support team delivers the best service. Run your online store worry-free with PrestaShop by your side and leave the technical work to us.
Support by PrestaShop
Help getting started
Store, module and theme installation to help you launch your ecommerce business.
Help growing your business
Module configuration, software updates and store migration to take your business to the next step.
Technical help
We are here to help you solve any technical problems you might encounter on your ecommerce journey.
Our support plans
Support plan
Save time with advice and hands-on technical help from our experts.
| One shot | Essential | Premium | Deluxe | |
|---|---|---|---|---|
| Hours | 3h | 6h | 12h | 20h |
| Valid for | 1 month | 1 year | 1 year | 1 year |
| Ticket creation and real-time follow up | check | check | check | check |
| Installation advice (hosting, modules and themes) | check | check | check | check |
| Addons module installation (excluding configuration) | check | check | check | check |
| Theme installation | check | check | check | check |
| Back office configuration and native modules | check | check | check | check |
| Expert advice | check | check | check | |
| CSV catalog import | check | check | ||
| Audit marketing by a specialist | Option | check | ||
| Professional SEO audit | Option | check | ||
| Phone support: 30 min per month | check |
| Hours | 3h |
| Valid for | 1 month |
| Ticket creation and real-time follow up | check |
| Installation advice (hosting, modules and themes) | check |
| Addons module installation (excluding configuration) | check |
| Theme installation | check |
| Back office configuration and native modules | check |
| Expert advice | |
| Import csv catalog | |
| Audit marketing by a specialist | |
| Professional SEO audit | |
| Phone support: 30mn |
| Hours | 6h |
| Valid for | 1 year |
| Ticket creation and real-time follow up | check |
| Installation advice (hosting, modules and themes) | check |
| Addons module installation (excluding configuration) | check |
| Theme installation | check |
| Back office configuration and native modules | check |
| Expert advice | check |
| Import csv catalog | |
| Audit marketing by a specialist | |
| Professional SEO audit | |
| Phone support: 30mn |
| Hours | 6h |
| Valid for | 1 year |
| Ticket creation and real-time follow up | check |
| Installation advice (hosting, modules and themes) | check |
| Addons module installation (excluding configuration) | check |
| Theme installation | check |
| Back office configuration and native modules | check |
| Expert advice | check |
| Import csv catalog | check |
| Audit marketing by a specialist | Option |
| Professional SEO audit | Option |
| Phone support: 30mn | Option |
| Hours | 6h |
| Valid for | 1 year |
| Ticket creation and real-time follow up | check |
| Installation advice (hosting, modules and themes) | check |
| Addons module installation (excluding configuration) | check |
| Theme installation | check |
| Back office configuration and native modules | check |
| Expert advice | check |
| Import csv catalog | check |
| Audit marketing by a specialist | check |
| Professional SEO audit | check |
| Phone support: 30mn | check |
Migration / Update
Grow your store with PrestaShop’s latest features.
| PrestaBox to PrestaShop Download | PrestaShop Cloud to PrestaShop Download | PrestaShop Download Update | |
|---|---|---|---|
| Backup current store | check | check | check |
| Maintenance for current themes and modules | check | ||
| Store update with latest version of PrestaShop | check | check | |
| Hosting included | |||
| Your choice of premium theme (pack offer) | check | check | |
| Payment module installation (pack offer) | check | check | |
| 10 user support tickets | |||
| 15% off PrestaShop modules (pack offer) | check | check | |
| Access to source code | check | check | check |
| Access to database | check | check | check |
| Backup current store | check |
| Maintenance for current themes and modules | |
| Store update with latest version of PrestaShop | check |
| Hosting included | |
| Your choice of premium theme (pack offer) | check |
| Payment module installation (pack offer) | check |
| 10 user support tickets | |
| 15% off PrestaShop modules (pack offer) | check |
| Access to source code | check |
| Access to database | check |
| Backup current store | check |
| Maintenance for current themes and modules | check |
| Store update with latest version of PrestaShop | |
| Hosting included | |
| Your choice of premium theme (pack offer) | |
| Payment module installation (pack offer) | |
| 10 user support tickets | |
| 15% off PrestaShop modules (pack offer) | |
| Access to source code | check |
| Access to database | check |
| Backup current store | check |
| Maintenance for current themes and modules | |
| Store update with latest version of PrestaShop | check |
| Hosting included | |
| Your choice of premium theme (pack offer) | check |
| Payment module installation (pack offer) | check |
| 10 user support tickets | |
| 15% off PrestaShop modules (pack offer) | check |
| Access to source code | check |
| Access to database | check |
Tickets
Save yourself time and let our experts do the dirty work.
| Password 49.99 € | Intervention 99.99 € | Installation 149.99 € | Store Backup 149.99 € | |
|---|---|---|---|---|
| Back office access recovery | check | |||
| Store installation | check | |||
| Theme installation | check | check | ||
| Installation of purchased Addons modules (excluding configuration) | check | |||
| Installation of purchased Addons modules ( configuration included) | check | |||
| Back office and native module configuration | check1h | |||
| Technical intervention | check1h | |||
| PrestaShop Cloud backup and recovery | check |
| Back office access recovery | check |
| Store installation | |
| Theme installation | |
| Installation of purchased Addons modules (excluding configuration) | |
| Installation of purchased Addons modules ( configuration included) | |
| Back office and native module configuration | |
| Technical intervention | |
| PrestaShop Cloud backup and recovery |
| Back office access recovery | |
| Store installation | |
| Theme installation | check |
| Installation of purchased Addons modules (excluding configuration) | check |
| Installation of purchased Addons modules ( configuration included) | |
| Back office and native module configuration | check1h |
| Technical intervention | check1h |
| PrestaShop Cloud backup and recovery |
| Back office access recovery | |
| Store installation | check |
| Theme installation | check |
| Installation of purchased Addons modules (excluding configuration) | |
| Installation of purchased Addons modules ( configuration included) | check |
| Back office and native module configuration | |
| Technical intervention | |
| PrestaShop Cloud backup and recovery |
| Back office access recovery | |
| Store installation | |
| Theme installation | |
| Installation of purchased Addons modules (excluding configuration) | |
| Installation of purchased Addons modules ( configuration included) | |
| Back office and native module configuration | |
| Technical intervention | |
| PrestaShop Cloud backup and recovery | check |
Starter pack
New to ecommerce? Our starter pack has everything you need to start your ecommerce store.
| Download | |
|---|---|
| Store installation | check |
| Premium theme installation | check |
| Installation of starter pack modules | check |
| Back office and native module configuration | check |
| Level 1 user training | check |
| 6h support assistance | check |
| Store installation | check |
| Premium theme installation | check |
| Installation of starter pack modules | check |
| Back office and native module configuration | check |
| Level 1 user training | check |
| 6h support assistance | check |
It will only take a 15 minutes meeting with one of our experts.
Need help choosing the right plan for you ?
Fill out the form and one of our team members will contact you shortly.
We are able to assist you in the following languages: French, English, Spanish, Italian and Portuguese.
Your data shall be kept throughout the performance term of the contract and for a period of five (5) years from the end of the contractual relationship. Otherwise, it will be kept for a period of three (3) years. Subject to the conditions provided for by applicable legislation, you have rights in relation to your data. To find out more, see our Personal data protection policy. You can exercise your rights at any time by writing to privacy@prestashop.com.