Hi not sure if this has been brought up before, but it would be really good if there was a live help and a support module

I had a play with wrapping the craftsyntax free live support code into a module if that’s any good. If you have a different one in mind, then give me a shout and we’ll see what can be done.

The craftysyntax one is currently on my demo/test store: http://prestashop.ecartservice.net

Paul

Paul C - 09 September 2008 10:42 PM

I had a play with wrapping the craftsyntax free live support code into a module if that’s any good. If you have a different one in mind, then give me a shout and we’ll see what can be done.

The craftysyntax one is currently on my demo/test store: http://prestashop.ecartservice.net

Paul

Dear Paul, can you share this module ??

regards….

Hi Paul

Yes look good and well done, can you possibly share the mod

Thanks again

I’ll package it up, and write some instructions later today, and post it in here

Paul

Module is attached, as promised

Not sure if it’s going to be easy to install as I’ve not looked at it since I wrote it…. There’s a readme.html file in the zip file with some vague instructions though (basically a copy of the module control pane Help text).

Paul

Hi Paul thanks for that I will download now and set it up later.

Thanks again for you hard work

Seem to be getting damaged file on download, tried a few times but still same problem

Can you possibly check it and re upload it

Thanks

Strange, the one on here downloads fine (see the reply above with the attached file) but the one on my server keeps getting truncated when I upload it…. I’ll need to investigate!

Edit: Not a clue why it doesn’t like the zip file, but I’ve replaced it with a 7z version instead, which has better compression anyway, I’ll maybe start using that by default

working fine.. thanks

Hi,

Is it possible to implement a module using
http://www.plugoo.com
Customer can communicate with you via msn so no need to be logged on your backend.

This is the code required to be include in the module:

Plugo ID could be made configurable from PrestaShop Backend.

I have it working on my site based on Joomla.
IdeaSoft – Printing and Sage Customisation

Regards,
Stephen

Hi
I have downloaded the latest software from craftysyntax (2.15.0) and put it onto my server in the modules folder as instructed. I have checked the back office and it is there ready to install. When attemting to install http://www.unibezel.com/modules/cs_livehelp/craftysyntax/setup.php
I get an internal server error 500. I thought this was because i didnt install the software in the back office, so I installed it in the back office and still get the same error.

Any help please

I have followed the instruction and installed CraftySyntax version 2.15.0. But the “ NEED HELP? “ block on my left column is not showing anything. Is it because i installed the latest version that doesn’t work anymore? Please help.

Omega - 07 December 2008 08:04 PM

Hi
I have downloaded the latest software from craftysyntax (2.15.0) and put it onto my server in the modules folder as instructed. I have checked the back office and it is there ready to install. When attemting to install http://www.unibezel.com/modules/cs_livehelp/craftysyntax/setup.php
I get an internal server error 500. I thought this was because i didnt install the software in the back office, so I installed it in the back office and still get the same error.

Any help please

SORTED.
I had to reset the file permissions and their respective folders thingy. You know what I mean….. dont you ?????

Hi Omega, did you have anything to click on the need help block?

Jut Me Dave - 13 December 2008 11:39 PM

Hi Omega, did you have anything to click on the need help block?

Hi

Yes I did. Should be an envelope. Just make sure that your files attributes have been 755 in modules/cs_livehelp/ and recurse to all sub directories. Also make sure that ALL files have been uploaded. Sometimes they dont.

Also, silly question, but have you created a seperate mysql database or are you using the shop one? I used a seperate one and it went ok without a problem. I presume you got the setup screen on install when you went to the install screen?

Any other info, let me know and im sure we can break the buggers back