jlennon1863

something is screwed up in the checkout and order admin and I have no idea how to correct it. Here are the issues: 1. some transactions take a long time to complete and then the customer gets an error message (yet the order has completed successfully) so they go back and complete a second order thinking the first one didn't process 2. some orders give me error messages similar to previous post when I attempt to change order status 3. some orders don't show any product in the invoice and No orders are displaying product attributes (size, etc). I have had to email customers for their product options 4. invoices are not displaying customer email The only thing I did was configure the 'order reference change' module . I just disabled it in case that was causing the problem. Any help will be appreciated.

When I try to change the order status to "shipped", I get the error message below. Can someone tell me how to fix this? [PrestaShopException]Property OrderPayment->order_reference length (13) must be between 0 and 9 at line 846 in file classes/ObjectModel.php 840. 841. $message = $this->validateField($field, $this->$field);842. if ($message !== true)843. {844. if ($die)845. throw new PrestaShopException($message);846. return $error_return ? $message : false;847. }848. }849. 850. return true; ObjectModelCore->validateFields - [line 260 - classes/ObjectModel.php]254. *255. * @return array All object fields256. */257. public function getFields()258. {259. $this->validateFields();260. $fields = $this->formatFields(self::FORMAT_COMMON);261. 262. // For retro compatibility263. if (Shop::isTableAssociated($this->def['table']))264. $fields = array_merge($fields, $this->getFieldsShop()); ObjectModelCore->getFields - [line 464 - classes/ObjectModel.php]458. }459. 460. // Database insertion461. if (Shop::checkIdShopDefault($this->def['table']))462. $this->id_shop_default = min($id_shop_list);463. if (!$result = ObjectModel::$db->insert($this->def['table'], $this->getFields(), $null_values))464. return false;465. 466. // Get object id in database467. $this->id = ObjectModel::$db->Insert_ID();468. ObjectModelCore->add - [line 64 - classes/order/OrderPayment.php] - [2 Arguments]58. ),59. );60. 61. public function add($autodate = true, $nullValues = false)62. {63. if (parent::add($autodate, $nullValues))64. {65. Hook::exec('actionPaymentCCAdd', array('paymentCC' => $this));66. return true;67. }68. return false; Argument [0]1Argument [1] OrderPaymentCore->add - [line 425 - classes/ObjectModel.php] - [2 Arguments]419. * @param bool $autodate420. * @return boolean Insertion result421. */422. public function save($null_values = false, $autodate = true)423. {424. return (int)$this->id > 0 ? $this->update($null_values) : $this->add($autodate, $null_values);425. }426. 427. /**428. * Add current object to database429. * Argument [0]1Argument [1] ObjectModelCore->save - [line 320 - classes/order/OrderHistory.php]314. else315. $order->total_paid_real += Tools::ps_round(Tools::convertPrice($payment->amount, $payment->id_currency, false), 2);316. $order->save();317. 318. $payment->conversion_rate = 1;319. $payment->save();320. Db::getInstance()->execute('321. INSERT INTO `'._DB_PREFIX_.'order_invoice_payment` (`id_order_invoice`, `id_order_payment`, `id_order`)322. VALUES('.(int)$invoice->id.', '.(int)$payment->id.', '.(int)$order->id.')');323. }324. } OrderHistoryCore->changeIdOrderState - [line 491 - controllers/admin/AdminOrdersController.php] - [3 Arguments]485. $history->id_employee = (int)$this->context->employee->id;486. 487. $use_existings_payment = false;488. if (!$order->hasInvoice())489. $use_existings_payment = true;490. $history->changeIdOrderState((int)$order_state->id, $order, $use_existings_payment);491. 492. $carrier = new Carrier($order->id_carrier, $order->id_lang);493. $templateVars = array();494. if ($history->id_order_state == Configuration::get('PS_OS_SHIPPING') && $order->shipping_number)495. $templateVars = array('{followup}' => str_replace('@', $order->shipping_number, $carrier->url)); Argument [0]4Argument [1]Order Object( [id_address_delivery] => 53 [id_address_invoice] => 47 [id_shop_group] => 1 [id_shop] => 1 [id_cart] => 4290 [id_currency] => 1 [id_lang] => 1 [id_customer] => 32 [id_carrier] => 1 [current_state] => 4 [secure_key] => 34dd19c6a22ddfac34da2ec8894ce904 [payment] => PayPal Express Checkout [module] => cheque [conversion_rate] => 1.000000 [recyclable] => 0 [gift] => 0 [gift_message] => [mobile_theme] => 0 [shipping_number] => [total_discounts] => 0.00 [total_discounts_tax_incl] => 0.00 [total_discounts_tax_excl] => 0.00 [total_paid] => 86.95 [total_paid_tax_incl] => 86.95 [total_paid_tax_excl] => 86.95 [total_paid_real] => 173.9 [total_products] => 78.00 [total_products_wt] => 78.00 [total_shipping] => 8.95 [total_shipping_tax_incl] => 8.95 [total_shipping_tax_excl] => 8.95 [carrier_tax_rate] => 0.000 [total_wrapping] => 0.00 [total_wrapping_tax_incl] => 0.00 [total_wrapping_tax_excl] => 0.00 [invoice_number] => 197004 [delivery_number] => 0 [invoice_date] => 2014-11-17 08:30:29 [delivery_date] => 2014-11-01 19:21:28 [valid] => 1 [date_add] => 2014-11-01 19:21:28 [date_upd] => 2014-11-22 08:16:06 [reference] => 545955cd12035 [webserviceParameters:protected] => Array ( [objectMethods] => Array ( [add] => addWs ) [objectNodeName] => order [objectsNodeName] => orders [fields] => Array ( [id_address_delivery] => Array ( [xlink_resource] => addresses ) [id_address_invoice] => Array ( [xlink_resource] => addresses ) [id_cart] => Array ( [xlink_resource] => carts ) [id_currency] => Array ( [xlink_resource] => currencies ) [id_lang] => Array ( [xlink_resource] => languages ) [id_customer] => Array ( [xlink_resource] => customers ) [id_carrier] => Array ( [xlink_resource] => carriers ) [current_state] => Array ( [xlink_resource] => order_states ) [module] => Array ( [required] => 1 ) [invoice_number] => Array ( ) [invoice_date] => Array ( ) [delivery_number] => Array ( ) [delivery_date] => Array ( ) [valid] => Array ( ) [date_add] => Array ( ) [date_upd] => Array ( ) [shipping_number] => Array ( [getter] => getWsShippingNumber [setter] => setWsShippingNumber ) ) [associations] => Array ( [order_rows] => Array ( [resource] => order_rows [setter] => [virtual_entity] => 1 [fields] => Array ( [id] => Array ( ) [product_id] => Array ( [required] => 1 ) [product_attribute_id] => Array ( [required] => 1 ) [product_quantity] => Array ( [required] => 1 ) [product_name] => Array ( [setter] => ) [product_reference] => Array ( [setter] => ) [product_ean13] => Array ( [setter] => ) [product_upc] => Array ( [setter] => ) [product_price] => Array ( [setter] => ) [unit_price_tax_incl] => Array ( [setter] => ) [unit_price_tax_excl] => Array ( [setter] => ) ) ) ) ) [_taxCalculationMethod:protected] => 1 [id] => 4271 [id_shop_list] => [get_shop_from_context:protected] => 1 [table:protected] => orders [identifier:protected] => id_order [fieldsRequired:protected] => Array ( [0] => id_address_delivery [1] => id_address_invoice [2] => id_cart [3] => id_currency [4] => id_lang [5] => id_customer [6] => id_carrier [7] => payment [8] => module [9] => total_paid [10] => total_paid_real [11] => total_products [12] => total_products_wt [13] => conversion_rate ) [fieldsSize:protected] => Array ( ) [fieldsValidate:protected] => Array ( [id_address_delivery] => isUnsignedId [id_address_invoice] => isUnsignedId [id_cart] => isUnsignedId [id_currency] => isUnsignedId [id_shop_group] => isUnsignedId [id_shop] => isUnsignedId [id_lang] => isUnsignedId [id_customer] => isUnsignedId [id_carrier] => isUnsignedId [current_state] => isUnsignedId [secure_key] => isMd5 [payment] => isGenericName [module] => isModuleName [recyclable] => isBool [gift] => isBool [gift_message] => isMessage [mobile_theme] => isBool [total_discounts] => isPrice [total_discounts_tax_incl] => isPrice [total_discounts_tax_excl] => isPrice [total_paid] => isPrice [total_paid_tax_incl] => isPrice [total_paid_tax_excl] => isPrice [total_paid_real] => isPrice [total_products] => isPrice [total_products_wt] => isPrice [total_shipping] => isPrice [total_shipping_tax_incl] => isPrice [total_shipping_tax_excl] => isPrice [carrier_tax_rate] => isFloat [total_wrapping] => isPrice [total_wrapping_tax_incl] => isPrice [total_wrapping_tax_excl] => isPrice [shipping_number] => isTrackingNumber [conversion_rate] => isFloat [date_add] => isDate [date_upd] => isDate ) [fieldsRequiredLang:protected] => Array ( ) [fieldsSizeLang:protected] => Array ( ) [fieldsValidateLang:protected] => Array ( ) [tables:protected] => Array ( ) [image_dir:protected] => [image_format:protected] => jpg [def:protected] => Array ( [table] => orders [primary] => id_order [fields] => Array ( [id_address_delivery] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [id_address_invoice] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [id_cart] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [id_currency] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [id_shop_group] => Array ( [type] => 1 [validate] => isUnsignedId ) [id_shop] => Array ( [type] => 1 [validate] => isUnsignedId ) [id_lang] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [id_customer] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [id_carrier] => Array ( [type] => 1 [validate] => isUnsignedId [required] => 1 ) [current_state] => Array ( [type] => 1 [validate] => isUnsignedId ) [secure_key] => Array ( [type] => 3 [validate] => isMd5 ) [payment] => Array ( [type] => 3 [validate] => isGenericName [required] => 1 ) [module] => Array ( [type] => 3 [validate] => isModuleName [required] => 1 ) [recyclable] => Array ( [type] => 2 [validate] => isBool ) [gift] => Array ( [type] => 2 [validate] => isBool ) [gift_message] => Array ( [type] => 3 [validate] => isMessage ) [mobile_theme] => Array ( [type] => 2 [validate] => isBool ) [total_discounts] => Array ( [type] => 4 [validate] => isPrice ) [total_discounts_tax_incl] => Array ( [type] => 4 [validate] => isPrice ) [total_discounts_tax_excl] => Array ( [type] => 4 [validate] => isPrice ) [total_paid] => Array ( [type] => 4 [validate] => isPrice [required] => 1 ) [total_paid_tax_incl] => Array ( [type] => 4 [validate] => isPrice ) [total_paid_tax_excl] => Array ( [type] => 4 [validate] => isPrice ) [total_paid_real] => Array ( [type] => 4 [validate] => isPrice [required] => 1 ) [total_products] => Array ( [type] => 4 [validate] => isPrice [required] => 1 ) [total_products_wt] => Array ( [type] => 4 [validate] => isPrice [required] => 1 ) [total_shipping] => Array ( [type] => 4 [validate] => isPrice ) [total_shipping_tax_incl] => Array ( [type] => 4 [validate] => isPrice ) [total_shipping_tax_excl] => Array ( [type] => 4 [validate] => isPrice ) [carrier_tax_rate] => Array ( [type] => 4 [validate] => isFloat ) [total_wrapping] => Array ( [type] => 4 [validate] => isPrice ) [total_wrapping_tax_incl] => Array ( [type] => 4 [validate] => isPrice ) [total_wrapping_tax_excl] => Array ( [type] => 4 [validate] => isPrice ) [shipping_number] => Array ( [type] => 3 [validate] => isTrackingNumber ) [conversion_rate] => Array ( [type] => 4 [validate] => isFloat [required] => 1 ) [invoice_number] => Array ( [type] => 1 ) [delivery_number] => Array ( [type] => 1 ) [invoice_date] => Array ( [type] => 5 ) [delivery_date] => Array ( [type] => 5 ) [valid] => Array ( [type] => 2 ) [reference] => Array ( [type] => 3 ) [date_add] => Array ( [type] => 5 [validate] => isDate ) [date_upd] => Array ( [type] => 5 [validate] => isDate ) ) [classname] => Order ) [update_fields:protected] => [force_id] => )Argument [2] AdminOrdersControllerCore->postProcess - [line 171 - classes/controller/Controller.php]165. // setMedia MUST be called before postProcess166. if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className)))167. $this->setMedia();168. 169. // postProcess handles ajaxProcess170. $this->postProcess();171. 172. if (!empty($this->redirect_after))173. $this->redirect();174. 175. if (!$this->content_only && ($this->display_header || (isset($this->className) && $this->className))) ControllerCore->run - [line 373 - classes/Dispatcher.php]367. // Execute hook dispatcher368. if (isset($params_hook_action_dispatcher))369. Hook::exec('actionDispatcher', $params_hook_action_dispatcher);370. 371. // Running controller372. $controller->run();373. }374. catch (PrestaShopException $e)375. {376. $e->displayMessage();377. } DispatcherCore->dispatch - [line 54 - admin/index.php]

Hi, I installed chrome and pressed those buttons and I got the following error message: uncaught SyntaxError: Unexpected token ILLEGAL index.php:781 8Uncaught ReferenceError: i18n_tax_exc is not defined attributesBack.js:126

Hi. Thanks for your reply. I don't have chrome installed. I have Firefox, Explorer and AOL. I tried each of them and the same thing happens. I am able to add the attributes individually but thats too time consuming. I don't see any errors at all . I highlight each option then click 'add' and nothing happens. I tried to scroll to the buttom and save and it says I need to add options first. I also tried logging in the non secure mode and still nothing. Should I check some settings?

I added product attributes (just two options) I then went to the "combination generator" in the the product, highlighted the options that I wanted , and clicked 'add' and nothing happens. I tried it numerous times in different browsers. I changed the cache settings and still nothing. I scrolled to the bottom of the page and clicked 'generate these combinations' but it keeps telling me to add the options first. Any help with this is appreciated

I attempted to remove the date of birth code from identity.tpl and order.opc.newaccount.tpl and it worked but after I tried to process an order to make sure the links worked, I got the white screen of death. Obviously removed something wrong. The website loads fine, its the checkout at https://christianexpressions.com/quick-order I tried searching for the original coding so I could reinstall but cannot find for the new version.Can someone help? UPDATE: I changed the template compilation and was able to get the checkout page to come up but it won't let me complete the new account. It keeps saying phone # is required (I put a phone # in both boxes) Can someone help me figure out what code I need to put back in?