n13design

I upgraded from 1.6.1.1 to 1.6.1.3. Our tabs loaded extremely slow before but now they get 500 errors. I tried upgrading to 1.6.1.4 and rolling back. Nothing worked. My apache log says that ajax.php is ending too soon. Most the product tabs are getting 500 errors in the Inspect Element -> Network view. I can click on all the tabs and see the content though. What else can I do?

I'm going to work on upgrading to the latest version. There's some other issues we are having and hopefully that will fix them.

We are using 1.6.0.6. I noticed a fix for the tab loading in the latest release. Unfortunately the site has been seriously customized and upgrading will not be easy. I'm working on creating the site properly. The previous developer did not use overrides and instead directly edited the PS files.

In the PrestaShop Error Log it says: Severity: 1 Message: Production edition Object type: Product Object ID: 9 Error Code 0x 0 There's over 5000 errors. How can I clear them out?

I selected yes to disable and the issue persists. We have hostgator. When I logged into the WHM it offered on the start screen to enable or not ModSecurity. I selected no thanks. But I can see the ModSecurity and ModSecurity Tools in the options. I don't see an enable/disable option exactly. I'm not sure if I can confirm it's turned off. EDIT: I found the list of features and I can confirm it's not selected but I can still access the tool and see current data. Not sure if it's completely off. QUESTION: 1. In the ModSecurity section of the WHM it lists some attacks. If ModSecurity was stopping this then shouldn't I keep it active? I see PHPMyadmin script attacks and PHP attacks 2. If ModSecurity was the issue shouldn't it work on my local host?

I've been doing more troubleshooting. I think it has something to do with the tabs. Here's the information I have so far. The only repeating error I see in the cpanel is for tinymice about a missing image. I'm testing this on my local server too. I have a javascript error on the page only in Local server. I don't have any of these javascript errors on the live site. TypeError: undefined is not a function In localhost admin directory: index.php?controller=AdminProducts&id_product=381&updateproduct&token=db9cc925382ce7b08431a359ca19ac55:1119:24 In localhost admin directory: index.php?controller=AdminProducts&id_product=381&updateproduct&token=db9cc925382ce7b08431a359ca19ac55:1119:24 In localhost main directory: js/jquery/jquery-1.11.0.min.js:3:8066 n.event.dispatch() In localhost main directory: js/jquery/jquery-1.11.0.min.js:3:4774 r.handle() When we click save/stay the page sometimes does not stay and takes us to the product list. When this happens the product is not searchable. It is still listed in the category lists. In the Database the only difference I see is that the column "index" is set to 0 when before it was 1. We sometimes get a pop up error that says some Tabs have not been loaded correctly. If we click cancel then try to save we recieve an error stating link_rewrite is required at least in English. If we click OK then try to save we receive two errors: Products must be in at least one category. and This product must be in the default category. The links are in English. The products already have categories selected. The only way I've been able to force it to save is by hitting save and stay a few times

After I edit a product I chose Save and Stay. However it does not stay. It takes me to the main product list in the back office. Then when I attempt to search for the product it does not display in the search. The page still exists for the product though. It just doesn't show up in search or the store's product list. So I went back into the product and tried to re-save it. I then relieve two errors: Products must be in at least one category. This product must be in the default category. But categories have been chosen for the product and are checked. I clicked on the dropdown for the default category and clicked save-stay and it stayed after saving. Then it shows back up in the search. What's going on?

I have a form that customers use to create a service request. The information they put in the form is added to a database. A confirmation email is sent to the customer and to us, the admin, using the php mail() function located in the controller file. The problem admin doesn't receive the email. It doesn't show up in spam. We confirmed the function works be sending the email to @gmail.com rather than @ourdomain.com. We tried using Mandrill in Advanced Parameters. It still wont send directly to @ourdomain.com. Emails sent from the contact form work fine. I'm not sure which direction to take the fix for this. Should I use the mail.php class to send the email? Should I edit the DNS for the server and add an MX. Should I use a different SMTP in the Advance Parameters.

No we only have the one site.

I'm not sure how this happened. In my store we have only one language is ps_lang. It's English. So there's only id_lang 1 listed in that table. I noticed though that my products and other items now have id_lang 2 and id_lang 3. What could cause this? How can I fix it? We noticed this when we saw that the country select drop down had triplicate countries.

Prestashop Documents says that the sort of the manufacturer list can not be changed. In the classes/manufacturer.php I see that the list is set to sort alphabetically. I want to sort the list by the number of products associated with each manufacturer. Can I do this in the smarty tags in the manufacturer-list.tpl? I see $manufacturer.nb_products that contains the number of products for the manufactuers. Could I add something to this tag to sort? {foreach from=$manufacturers item=manufacturer name=manufacturers } Or could I change the class or controller files to sort by number of products?

Thank you both for your responses. @Nemo1, The module is by Prestashop. It's the standard one that comes with most modules I believe. The theme is called Laura. Viewing the demo of the site it shows the specials block as active. I didn't set up the site. My company hired a design firm to customize the site using the theme they purchased. @vekia, I have no specials set, however in the module I selected the block to be displayed when there are no specials. I also edited the blockspecials.tpl in the theme's module folder by removing the {if} statement that would check if there was any specials and force it to display no matter what.

I can't get the speicals block to show. I chose the option to display even when there's no specials. I updated the module. I've uninstalled and deleted the applicable folder in the themes folder. I tried positioning it in the left and the right. I changed the tpl file in the themes->modules->blockspecials folder to remove the {if} statements. What else could be causing this to not display?

We reset the Cache and changed how aggressive it was. It's working now.

Hello, When I try clicking on Modules or Positions in the Modules Menu I receive a 404 error. Those controllers exist and I haven't made any changes to thos files. What can I do?