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Valsirob

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  1. That looks nice, but for me (Prestashop 1.7.3) I cannot even configure the reassurance module, since when I'm pushing the configure button nothing is happening. Somebody has a workout for this? Should I uninstall the module and install it again? At the moment the module is not shown on any of my pages, so is the uninstall/install action the correct one?
  2. Hello, No nothing happened, so I'm still without this module and as I mentioned above I'm avoiding updating any module in Prestashop, since very often after an update the whole site can crash. So far without any updates my website is stable and working, let's hope for long time but would it be possible...without any update of the modules?
  3. Unfortunately so far it's not working and did not get any info that there is a update...I stop updating any modules, since my site is now stable and I want to avoid any new/further unexpected problems... If somebody has a solution, it will be good to share it here.
  4. AÏe...not good...I'm not an expert but I do not think that this problem is related to the Customers Reassurance, since this is just a display module...Maybe you updated some other Modules and they created the BUG with the white page... As you said, as far as this can go without updating modules is the best, but for how long...
  5. I have the same option to ask my hosting provider but is not for free...That can be a solution...What do you mean by not possible to check out...? Fortunately I do not see any problems to checkout & get orders...the only problem I have/see so far is that the 3 blocked from Reassurance module disappeared from the shopping card... Rgds, Boris
  6. Hello Son, I will check also my backups, but I did not make a lot, since after a full crash of an old Prestashop version I moved to 1.7.3. and started from white page to build the site and just bought a Theme...so far everything is working fine except the Customer Reassurance...which unfortunately I updated today, since wanted to adapt some information inside..If I do not have a proper backup I will wait (I hope this will come soon) for a new update or a work around how to get this working again...from Prestashop... Not very nice as situation...since this was important information to share with the customers...The good point is that the 3 blocks from the Reassurance module have just disappeared and did not impact the other parts of the site...
  7. Hello, I just noticed today the same problem. I'm using Prestashop 1.7.3 and wanted to adapt the text in Customer Reassurance module but had to updated, which I did, but then all the 3 block texts ( Secure payment, Delivery & free return policy) spearheaded. In the back office when I'm entering the module via Configure there are 3 blocks (empty) and they are disabled. Are the people from Prestashop aware of this problem? Is very frustrating, every time when there is an update of one of their Modules...to get in problems... Rgards, Boris
  8. Hello, I just noticed today the same problem. I'm using Prestashop 1.7.3 and wanted to adapt the text in Customer Reassurance module but had to updated, which I did, but then all the 3 block texts ( Secure payment, Delivery & free return policy) spearheaded. In the back office when I'm entering the module via Configure there are 3 blocks (empty) and they are disabled. Are the people from Prestashop aware of this problem? Is very frustrating, every time when there is an update of one of their Modules...to get in problems... Rgards, Boris
  9. Hello El Patron, Did had some time to check the topic? Thanks again for your feedback. Rgds, Boris
  10. Hello Doekia, The validation is OFF in the VAT module. Only the country where the shop is based is selected. Is it possible that the problem is linked to the module, to know that if I uninstall it the use of the field for the VAT will work (no check will be done). Thanks for your feedback. rgds, Boris
  11. Hello, Prestashop 1.6.0.5 Example VAT number BE0466710451 Do you need a link to the web shop? Thank you for the help and feedback. Rgds, Boris
  12. Hello, Is there way to get a step by step help how to do this? We are just users, not programmers. What is best to have as URL shop1.mysite.com OR www/mysite.com/shop1? Thanks for your help. rgds, Valsirob
  13. Hello, I have the following problem: When a customer is entering his VAT number as a company, Prestashop generate a message that the VAT number is not correct. I have not checked under the VAT module the VAT number to be checked. Further, if I enter in the customer details via the back office and enter myself the VAT number, still rejected...looks like I cannot accept VATnumbers on the field named VAT number (SIRET). Am I translating/using the wrong field for the VAT number? I just open a B2B folder and started a campaign...but looks not nice, since the potential Companies cannot register on our site with VATnumber or they have to use one of the Name filed to add the VAT number...which is not very nice. Thanks for your feedback. rgds, Boris
  14. Hello, I have the following problem: When a customer is entering his VAT number as a company, Prestashop generate a message that the VAT number is not correct. I have not checked under the VAT module the VAT number to be checked. Further, if I enter in the customer details via the back office and enter myself the VAT number, still rejected...looks like I cannot accept VAT numbers on the field named VAT number (SIRET). I'm I translating/using the wrong field? I just open a B2B folder and started a campaign...but looks not nice, since the potential Companies cannot register on our site with VAT number or they have to use one of the Name filed to add the VAT number...which is not very nice. Thanks for your feedback. rgds, Boris
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