zandrauppzala

Hi everyone, As per this thread, we've always added 125g packaging weight: http://www.prestashop.com/forums/topic/75866-solvedhow-to-add-packaging-weight/ We have now upgraded to 1.6 - could someone please confirm that this is the correct way of doing it also in 1.6, so that it isn't causing any issues. /classes/cart.php self::$_totalWeight[$this->id] = round((float)$weight_product_with_attribute +(float)$weight_product_without_attribute, 3); self::$_totalWeight[$this->id] += 125; /classes/oder/order.php public function getTotalWeight() { $result = Db::getInstance(_PS_USE_SQL_SLAVE_)->getValue(' SELECT SUM(product_weight * product_quantity) FROM '._DB_PREFIX_.'order_detail WHERE id_order = '.(int)($this->id)); return 125 + (float)($result); Thanks so much.

I haven't used 1.5, but in the process of upgrading from 1.4 to 1.6. I was happy to see that there are further possibilities to configure the cart rules, but it's a pity that one can't exclude already discounted products/categories/specific products. I'm regularly running special offers like 10% or 15% off the whole store, but I need to be able to exclude certain product categories/products such as e-gift certificates and additional shipping charges. Is there a way to do this? Thanks

Hi Everyone, I'm using 1.4.8, and am in the process of upgrading to 1.4.10. Also using localized shipping from Presto Changeo to manage free shipping for the UK, where I'm based. I ship worldwide and have configured four carriers: UK Europe Worldzone 1 Worldzone 2 At the moment all international orders are shipped using signed for; this fee is included in the shipping costs that are calculated according to weight. The issue with this is that the signed for fee is so expensive, £5.15, that sometimes when customers are placing low value orders, they pay more for the shipping than the product(s) themselves. Therefore I'd like to change this so that the signed for fee is only applied to international orders when the total order value exceeds £50. Is there a way to do this? Many thanks, Sandra

Thanks for your reply, rturner. The reason I wanted to upgrade to 1.5 was that I had read that this version is able to take both weight and dimensions into consideration when choosing carrier. Im in the UK and this is how the local carrier here, Royal Mail, set their pricing. I have a flatrate in place for the UK, which accounts for the most expensive shipping option, i.e. to send a parcel rather than a large letter. Most of my products can be sent in the large letter format though, so my thinking was that I would be able to increase sales by offering a lower shipping rate and use the current flatrate only for the products that exceed the max dimensions to be sent as a large letter. If you are anyone else have any suggestions how I can manage this in 1.4.10, I'd be most grateful. Afte days of trying to get 1.5.2 and 1.5.4 to work, we have now decided to stick with 1.4, will upgrade to 1.4.10, too many bugs in 1.5 it'd seem.

Hi there, I've been running 1.4.8.2 since I set up my store back in June, and I've tried upgrading to 1.5.4, but failed miserably. Which is the most stable version at the moment that you'd recommend? Many thanks, Sandra

Thank you very much for sharing this info, Sarafin. I shall test this to see if it helps. I've had several customers experiencing this issue; actually started a thread about it here http://www.prestashop.com/forums/topic/185424-there-are-no-carriers-available-that-deliver-to-this-address/. Yes, I admit it; later I realized that I had made a mistake, I had not set carrier at state level for Italy (had no idea Italy was using states ) but that does not explain why customers in countries like Denmark and the UK, where Presta is not using states are getting this error. I thought it had mystically disappeared on its own, as I haven't had anyone reporting it ever since, but today again a UK customer reported this error. It's weird; the major part of my orders are from UK based customers, and they can check out just fine, and then once in a while someone gets this error.

Hello again, Is there anyone else who has experienced this problem and has an idea of what's causing it? The Italian customer whose scenario I described above now seems to be able to complete the checkout after having deleted her account and she has re-registred. Unfortunately though, this approach did not work with another customer, based in Indonesia. :-(

Many thanks for your reply. 1.4.8.2 is the basic install. We are using the “localized shipping” module by Presto-Changeo to manage the free delivery for the UK. The code changes implemented are classes/Cart.php and classes/Order.php to add packaging weight to each order as per this forum topic: http://www.prestashop.com/forums/topic/75866-solvedhow-to-add-packaging-weight/ Apart from this, only cosmetic changes, i.e. changes in the css files have been made.

Apologies in advance for the long description of this issue, but the error “There are no carriers available that deliver to this address” seem to be happening randomly, and I’m trying to provide you with as many details as I can. I’m a UK based retailer, running Prestashop 1.4.8.2. I ship pretty much worldwide and have got 4 different shipping zone configured: UK, Europe, Worldzone 1 and Worldzone 2. The system has been configured to calculate the shipping costs according to weight; however for the UK I have a flat rate in place, unless the orders are above £60, where there is no charge. In order to be able to manage free shipping for the UK only, I’m using the localized shipping module by Presto-Changeo. On four different occasions now I’ve been made aware by customers that they are receiving the error “there are no carriers available that deliver to this address” at check out, and I’ve tried to replicate the problem at my end using their post code and address, but have been unable to do so. The first customer who received the error was a UK based customer. She was using IE9 and tried clearing the cache before accessing the site again, but still got the same error. I then deleted her account from the database and she re-registered and was then able to check out successfully. The second customer was based in Denmark and accessed the site on her Ipad with Safari. Also in this instance did the clearance of cookies not help, it was not until I had deleted her details on the database and she had re-registered that she was able to check out without any error. The third customer is based in Italy and using IE. Just like the two previous ones she has tried clearing her cache before accessing the site again, but it didn’t help. Once again I deleted the customer account and she has re-registered – I’m still waiting to hear back from her. The fourth customer is a UK based customer that had ordered from me previously (why I did not want to delete her details on the database). She was using IE and tried clearing her cache, but that didn’t help though so she switched browser to Chrome but nevertheless had the same error upon checkout. She then tried one more time to checkout using IE and was able to check out without receiving any error. As you can tell, the error is happening to customers in different countries, using different web browsers. I’m clueless; would be most grateful for any ideas to what the issue might be. This is very urgent since I obviously don’t know how many customers just take off when they receive the error at checkout. Many thanks in advance!

Hi, I'm using this and it works great in 1.4.2.8 (default theme), except for one small issue. When in the home screen the cart and check out buttons are aligned, however as soon as one clicks into a category, the buttons become unaligned. The check out button is slighly lower than the cart button. Any idea why that is?