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rcmonet

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  1. Hi Mike, Any update and any idea? appreciate your advice and help really! Thanks very much! Best regards, Rick
  2. Hi Mike, Do you have any idea about this? I just notice under the performace tab, The bottom "caching" option (memcached or file system) is disabled, And there is one warning tip on the top of this performance tab:- To use Memcached, you must install the Memcache PECL extension on your server. http://www.php.net/manual/en/memcache.installation.php Does it mean anything to you? Thanks very much! Best regards, Rick
  3. Hi Mike, thanks a lot for you reply. I just had a look. My logo image is under \www\img and my other product pictures image are under \www\img\p They are not under \www\themes\prestashop\img folder (but some images under this folder, like logo_paiement_mastercard.jpg, logo_paiement_paypa.jpg etc time to time will get a broken link as well). I have not done any special configuration about the location where to store the images etc, just use the default setting, but I do generate the water mark for the product picutes, and the size of the product images vary from 1KB to about 400KB. Please let ,me know if you would need any further info. Thanks very much for your kind support! Best regards, Rick
  4. Hi Mike, I just followed your great and simple upgrade guide and upgraded my shop to 1.4.5.1. Thanks very much!! However, I'm still facing the same problem, the logo and some other images not appearing properly (shown as broken link) every time I open the website, until I refresh it manually several times. I have also disabled the caching and regenerated the htaccess file, but it doesn't help somehow. Could you please kindly help me further? really don't know what could be wrong with it, is it the images I uploaded too large? Or is there any other possibilities? Thanks very much for your great support in advance! Best regards, Rick
  5. Hi Mike, Just wondering if you have got any news on this? Thanks a lot! Best regards, Rick
  6. Hi Mike, Any idea on this, is there anywhere else I can try and tune it? Thanks a lot! Best regards, Rick
  7. Hi Mike, Thanks for your tips. I have tried regenerate the htaccess under the regenerator tab, but it's still the same. Just ran a new test from www.webpagetest.org and here is the latest test result:- http://www.webpagetest.org/result/110928_PG_1R2AB/ The logo image is still missing. Very strange. Thanks a lot! Best regards, Rick
  8. Hi Mike, Thanks for the info. Do you mind if you could give me some clue where to disable the caching for back office? I'm using 1.3.7.0 and I don't see the performance subtab under the preference tab. Is there anywhere I could set this? Can I regenerate htaccess without disabling the cache, and will it help? Thanks a lot! Best regards, Rick
  9. Hi Mike, thanks a lot for your reply. So do you mean that it might be a problem on the hosting server side? I checked with them earlier, and they told me it might be a coding issue, could it be a coding problem? (sorry I'm not really familar with the coding side). Or is there anyway to prune the database is a little bit and make the website easier to load? Thanks very much for your kind support! Best regards, Rick
  10. Hi Mike, Thanks a lot for your reply. It's nice to hear that you are having no problem with my website, maybe it's my network setting's problem. I will try it on some other computers remotely and see if it works better there. Just another thoght, I just used a website call webpagetest (www.webpagetest.org) and choose run loading test from there server located in Lodon with IE. It looks like the result also have some broken images etc as well. If you could have a look at the following link for the screenshot generated by this webpagetest, you could see the logo image (the one on the top) is missing/broken in the first load:- http://www.webpagetest.org/result/110926_FB_1QCBF/1/screen_shot/ Do you have any idea? The funny thing is, now when I try to load my webpage from google chrome, I will get the logo image missing as well unless I click on the logo image to get it refreash several times (same thing as in the IE 8, thought it was IE problem, but it looks like it's not). Do you think it could be my hosting server's problem (I'm using UK2). Or could it be the database getting too complicated for the website to load? (as there seems quite a lot undeleted shopping carts, around 1,400 in the history when I view the carts from background admin) - by the way, there are quite a lot icon missing in the background control program as well at the first load (like the icon next to catalog, cusomers, orders tab etc). Any Idea? Thanks very much! Best regards, Rick
  11. Hi Mike, Very very impressed with your swift reply. I have just done a delete on all the history and cookies from IE, however, it seem the problem is still the same. I notice there is a "done, but with erros on page" at the bottom of the IE page, if I double click on it, the following error shows:- ================= Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; CIBA) Timestamp: Tue, 20 Sep 2011 18:39:10 UTC Message: 'jQuery' is undefined Line: 1 Char: 1 Code: 0 URI: http://www.easypet24...0.7.8-packed.js Message: Object expected Line: 27 Char: 1 Code: 0 URI: http://www.easypet24...eeManagement.js Message: Object expected Line: 157 Char: 2 Code: 0 URI: http://www.easypet247.com/ Message: 'jQuery' is undefined Line: 15 Char: 1 Code: 0 URI: http://www.easypet24...odifications.js Message: 'jQuery' is undefined Line: 13 Char: 1 Code: 0 URI: http://www.easypet24.../ifxtransfer.js Message: Object expected Line: 539 Char: 1 Code: 0 URI: http://www.easypet24...rt/ajax-cart.js ================ is it related? (sometimes, I don't get this error, but still getting a lot of image unloaded when browsing from IE). Thanks a lot! Best regards, Rick
  12. Hello everyone, I am very new to prestashop, just recently set up a retail website with this fabulous tool. The website is: www.easypet247.com the website was running smoothly at the begining, but recently I find it very slow when I try to browse it from IE (IE8), and almose everytime, I will get qutie a few broken image link at the first page or later on in the product detail page. However, if I keep refresh the page for several times, the image(s) will get loaded properly eventually. When I try to view the website from google chrome, everything get loaded properly and very fast though, it's a pity that the majority of people (customers) are still using IE, which means I would have to find a way to get this problem sorted, otherwise it's just not looking very professional for a retail website. Unfortunately I don't know too much about the coding, and really hope someone out there and shed me some light on this. Any Idea? Thanks very much!!! Best regards, Rick
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