Jump to content

CrystalPhoenix18

Members
  • Posts

    97
  • Joined

  • Last visited

1 Follower

Profile Information

  • Location
    Canada
  • Activity
    User/Merchant

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

CrystalPhoenix18's Achievements

Newbie

Newbie (1/14)

4

Reputation

3

Community Answers

  1. Somehow Prestashop has lost the product tax rule (the tax rule exists, but all the products show "no tax"). How can update the 12,000 products I have online so PS adds the taxes? Most of my products have Canadian GST and BC PST, but some are just GST - I can manually change those, but going through each product to change its tax rule is prohibitive. Can someone design a sql query that would update all products? Thank you!
  2. Over the last couple of weeks I've been getting lots of new customer accounts with random characters for names. Email addresses look valid but are probably hacked or invalid. How can I stop these spam accounts? What do they mean - IE what are these spammers trying to do? Is there a way to bulk-delete them? Deleting each one individually is taking way too much of my time
  3. Figured it out for anyone else having this problem - I navigate through cpanel to my database, select the orders table, navigate to the order in question and change its status to 6 (cancelled). That appears to be the only way to do it retrospectively.
  4. Thank you Frevab - unfortunately I'm not a coder and I don't really understand what to do. I am using PHP7.2.7 and mysql 5.1.73. Should I upgrade the mySQL to a higher version and would that fix the problem?
  5. Trying to upgrade from 1.7.4.3 to 1.7.6.1. Downloaded and installed newest 1-Click Upgrade module. Made sure all the checkmarks are green. When I click on "Upgrade Prestashop Now" nothing happens. What am I doing wrong? I'm not a coder. Prestashop Addons sent me to GitHub but I don't understand anything there.
  6. Can't seem to create product combinations. I select the product, change to Product with Combinations, select the attribute I want to add, click Generate, Product Updated message appears, but nothing changes - no combinations/attributes are created. Using PS 1.7.4.3 with Alysum theme. I have products with combinations that were imported when I upgraded from PS 1.6 to PS 1.7, but I can't create any new ones. I have tried disabling Friendly URLs - no difference.
  7. Hi, At a customer's request, I voided a PayPal authorization for payment. Now PS 1.7 won't let me change the status of the order - it currently reads "on backorder (not paid)". I want to change it to "cancelled" but it keeps coming up with "error_code : 10600; error_message : Authorization is voided.;". Can anyone tell me how to fix it?? Thanks!
  8. Hi. I've installed and configured Data Mining and attached my site to Google Analytics but no traffic is showing. I've also not had any online orders in a couple of weeks where I used to get several every week. Would anyone be able to check and see what is going on? Thanks in advance.
  9. I worked with my hosting provider and after a lot of back-and-forth along with paying a company it is all fixed now and I am successfully running PS 1.7 on my live site. I believe it was the paid company that finally fixed the errors, so I do not really know what the issue was.
  10. My current live Prestashop site is hosted in a subdirectory (/shop) under public_html. I am developing a new, upgraded PS1.7 site which is almost ready for publication and wonder if it is better for SEO if I have it directly under /public_html or will it not make any difference if it is in a subdirectory?
  11. Hi - does anyone know of a pay-by-phone payment module for free for PS 1.7? I had one in 1.6 but can't seem to find one for 1.7. Many of my customers do not want to pay online. Thanks!
  12. A lot of products were uploaded to the wrong category - is there any way to export all the products in a specific category, make the changes, and re-upload the corrected products? There are a few hundred, and changing each one manually through the back office is taking way too long. Along the same line, the category tree in the product page in the back office is very narrow, and I have to reduce the screen to 50% to see the whole tree in order to re-assign categories. Any way to change this? In PS 1.6 the category tree was in a separate tab and was much easier to access.
  13. Frustratingly, the back office>advanced parameters>performance is one of the pages that returns the 500 error - so I can't even turn on debug mode... Do you know if there is somewhere else I can track down what is causing the errors?
×
×
  • Create New...