9 replies to this topic

[mobimob]

I have a strange experience. I have been using the system 1.0 in some days now.
Bu today I have a strange thing when I'm making an order.
No matter if I choose the bankwire payment or my creditcard, it comes with a page on my site, syaing that the order hass not been processed.(when I comfirm my order.)

I dont know what is wrong. Is there some files that I should reinstall, so it can work again?

Please help me out in this matter.

I NOT getting a blank page on valididation page, but just the text saying that the order can not be processed.

Hope to hear from soneone fast .....

Best regards,
Mobimob

[giralatina]

the Customers address have to match with Country code the shipping adrress.

[mobimob]

Can you pinoint it for me.

I dont know what to correct?

Thanks
Best regards,
Mobimob

[mobimob]

Its not only some orders, its all orders.

/
Mobimob

[mobimob]

I wonder, could it something with Chmod rights??

The sql is working fine, so the connection from the shop is working fine.

So, it just says that the order can not be proccessed. I worked yesterday, but to not.

Can anyone help me please?

Or should I reinstall the hole lot, and loose all my stock and goods???

hope to hear from someone.

Best regards,
Mobimob

[giralatina]

Double Check the zone in which this carrier is to be used.

Login into administrator of Prestashop

You will find these info here:

Back Office >> Shipping >> Carriers


the Customers address have to match with Country code the shipping adrress.

[mobimob]

Hi, I have now checked it , and its right all of it.

So its not that.
Can you think of something else that it could be?

What about the ordernumber?, the ordernumbers yesterday is looking strange, its a long number.....?

/
Mobimob

[Leboeuf]

Hi.

I've taken the below response sent by Paul C on this forum and adjusted it to suit you. I experienced the same problem as you first explained and after making modifications to Paypal.tpl, cheque.tpl etc.

You should add an additional value to the form names “rm” and a value of “1” as below. This will set the return method, which should get paypal or Cheque or moneytransfer to send your customer back to the correct page.

When you've made the below coding changes, you'll also notice that your BackOffice "Orders" work correctly as they will be populated. If you're still not sure, try and contact Paul C directly. Good luck!

<input type="hidden" name="notify_url" value="{$returnUrl}" />
        <input type="hidden" name="rm" value="1" />
</form> 

Rgds

Yemmi

[mobimob]

Hi Leboeuf,

thanks for that. In what file should I do the changes?

best regards,
Mobimob

[Leboeuf]

Hi there,

Sorry for delay in replying to you. The files you need are as below:

/modules/paypal/paypal.tpl
/modules/cheque/payment.tpl
/modules/bankwire/payment.tpl

A very good HTML Editor that you may wish to download to carry out the modification to the applicable codes: http://www.alleycode.com/download

Rgds

Yemmi