7 replies to this topic

[gavinh]

Hi,
I am trying to install Prestashop on a server (Register365 in Ireland in case anyone here has used them?)

The installation is not moving past Step 3.

The Database configuration does verify, and is confirmed on screen, but when I click next it just remains on the same page. I have installed Prestashop successfully on other servers, online and local, without these difficulties.

Also, the root index of the prestashop directory never displays, I have to manually go to the install folder as it is not automatically redirecting.

The Step 2: System Compatibility shows that everything is ok (but in the "optional set-up" section "Allowed to open external URLs" is not enabled".

I have 3 screen shots attached, of Step 2, Step 3 and the (same) page that is displayed when i click "next".

Also, you can see a phpinfo page here: http://www.fancydres....ie/phpinfo.php

I have created a .htaccess file with the content:
AddType x-mapp-php5 .php

but still no joy.

Does anyone know what the problem is or could be? It is really frustrating! Very keen on using Prestashop instead of OsCommerce which is there now!

Thanks a lot

Attached Files

•  screen1.jpg   107bytes   1507 downloads
•  screen2.jpg   83bytes   1511 downloads
•  screen3.jpg   82bytes   1538 downloads

[Lukáš Rejnart]

I have a same problem, and firebug output is:
PrestaShop Fatal error: no utf-8 support. Please check your server configuration.

Check your database server for utf8 encoding on database.

[TropischBruin]

Or check your server error-logs.

[Mothy]

I have a similar problem.

And I had the same issue attempting to install cubecart (Prestashop is so much better) which failed with utf8 errors.

[axel_afp]

did you find any solutions regarding utf8 errors?

[Mothy]

OK I've looked into this a lot further.

I was running MySQL Server version 4.??? which doesn't appear to include/support UTF8 by default.

(run

....sql/bin/mysql_admin version

to show which version you have installed).

Hence when the install attempts to either mod your existing database/create tables with the UTF8 options it fails and alas doesn't seem to trap the error correctly i.e it just hangs.

My solution was to upgrade to SQL Server 5.0(???) i.e the lowest current version of 5.0 i.e the first major release after 4.????

Tips as follows :-

DO NOT UPGRADE TO THE LATEST VERSION (5.1????) as your tables will be considered corrupt and unfixable (bin there, done that).

I would recommend using the NONE installer version and NOT overwriting your DATA directory.

When you have finished the install you need to run two SQL Utilities

(found in the bin folder)

mysql_check and mysql_upgrade

check will confirm that an upgrade is required (it will say that your tables need repairing) and Upgrade will subsequently fix them.

My install on a live server obviously worked as they had the latest versions of SQL etc.

All of my problems were on my local XP Pro machine

hope this helps