18 replies to this topic

[nvd80]

I've reached the stage where i enter the database details and its connected successfully, but when i click the next button, the loading bar move for a while but nothing happen! I've check my mql database and its already populated with prestashop tables...what have gone wrong here?! please help!

[rocky]

Most likely, your email settings are misconfigured. Make sure they are correct and that the test email works before proceeding. You must uncheck the box on the last step to install PrestaShop with incorrect email settings, otherwise the installer will freeze.

[nvd80]

On the email delivery setup, i entered my email (gmail) and it manage to be sent successfully. Dont think thats the cause of it..

I'm still stuck at the database configuration....

[nvd80]

Is there any way i can proceed with manual installation? eg. but copy/paste or rewrite certain files to make it work?

Obviously theres nothing wrong with my database or email config. i'm also using php 5.2.6...

Help and ideas is much appreaciated!

[crazydeals]

nvd80,

I would love to troubleshoot on your issue. The details you had provided is too general on the surface and I will need to look into it deeply. You can provide me your login credential via PM and reproduce the steps you have taken, I will have a look at it.

[Redj70]

Same problem here. In step3 it says 'Database is connected'. Test e-mail (with PHP mail() ) arrived. If I click on the next button I can see that 135 tables are created. But than nothing happens.
Tried the change database server name into ip address, again connection is OK but same problem.
To be sure is has nothing to do with file permissions I gave the complete prestashop folder write permissions. Again without success.

If I go the webaddress of the shop it runs ok. But because the admin settings in step4 are not installed I cannot login as admin. Is there a way to install the settings of step4 manually?

btw I install on windows server.
MySQL-server: 5.1.49
PHP: 5.3.3

[nvd80]

From 1283754805:

Same problem here. In step3 it says 'Database is connected'. Test e-mail (with PHP mail() ) arrived. If I click on the next button I can see that 135 tables are created. But than nothing happens.
Tried the change database server name into ip address, again connection is OK but same problem.
To be sure is has nothing to do with file permissions I gave the complete prestashop folder write permissions. Again without success.

If I go the webaddress of the shop it runs ok. But because the admin settings in step4 are not installed I cannot login as admin. Is there a way to install the settings of step4 manually?

btw I install on windows server.
MySQL-server: 5.1.49
PHP: 5.3.3

This seems to be a problem with using windows based webhosting...

i manage to run the front end by uploading all prestashop files that i install locally (pc)..and replacing the one in web server and editing the config/setting.inc.php file to correspond with your database. the only issue is to get around the admin (back-end) but that can be solve by manually creating the table entry in phpmyadmin for admin account: username & password...

[crosswick]

I am also having the same issues, and I'm not that technical so doing it manually will be difficult
can't we solve the issue why step 3 won't let me proceed even if it says my database is connected.
I tried without the email option also
does this part have to change: PrestaShop database tables prefix: ps_

I tried everything
please help

[crazydeals]

crosswick: You can PM me the login credential to let me take a look at your issue. If you are using windows platform, you may want to check with your hosting provider if they are able to assist as I am not well verse in Windows platform.

[Chipshop]

Hi there,
I have exactly the same issue as the original poster.
Did the OP find an answer, can anyone help?

[orenk]

I Have the exact problem !!
is there any solution ?

[neilp123]

Same problem here. No solution seems forthcoming though :(

[neilp123]

Just thought I'd mention - one of the developers in my team had a look into this issue today, and fixed the problem after about 30 minutes. I've now been able to run the installer on a Windows Server and its all fine.

Doesn't bode very well for the future though, and I'm very disappointed with the level of support (ie - non-existent) shown in the forums. I know this is an open source project, but if users are simply ignored when they hit a problem then they'll go and use something else, and tell all they know that Prestashop isn't an ideal solution, and its still buggy.

If anybody wants to find out the solution to the problem, drop me an e-mail.

[Niels]

I have the same problem. Bur i can not sent a test me to myself. The email is correct.

I do not know what happened but i was able to setup prestashop easyly.

[domagoj]

The solution follows:

1. Open MySQL administration of your Presta database
2. Insert new row in table employees like this:

INSERT INTO `program_anonimsms`.`ps_employee` (

`id_employee` ,
`id_profile` ,
`lastname` ,
`firstname` ,
`email` ,
`passwd` ,
`last_passwd_gen` ,
`stats_date_from` ,
`stats_date_to` ,
`active`
)
VALUES (
'1', '1', 'last', 'first', 'my@email.com', 'eede97b0b32872381f548dfbe1eda5d2',
CURRENT_TIMESTAMP , NULL , NULL , '1'
)

email will be your login, AND INITIAL PASSWORD WILL BE admin
3. Rename subdirectory admin into something else
4. Delete or rename folder install

5. Go to login page and login with email you entered and password 'admin'...

Your welcome.. ;)

[neilp123]

Of course, its much easier to fix the .sql file thats causing the problem and run the installer as the developers intended ;)

You're welcome.

[domagoj]

From 1292425535:

Of course, its much easier to fix the .sql file thats causing the problem and run the installer as the developers intended ;)

You're welcome.

How is that easier?
Maybe for Presta developers, and I'm not seeing any progress there.
I just found Prestashop today and thought I'd give it a try and also got stuck on this step, instalation created the database and changed the settings file, and got stuck on step 3.
I manually created an employee, and managed to login.

As I see in the installation script, only thing that was not done are some details on the shop, like th shop name, logo, language etc. which can later be setup in back office.

...

[neilp123]

Weren't you curious as to why it wouldn't go past step 3 of the installation process??

There's an error in one of the .sql files. Its a pretty straightforward fix, and should you ever want to use Prestashop for another site, you don't have to fiddle around in MySQL administrator.

Makes much more sense to fix the root of the cause rather than hacking a solution together eaach time you need it.

[domagoj]

From 1292426682:

Weren't you curious as to why it wouldn't go past step 3 of the installation process??

There's an error in one of the .sql files. Its a pretty straightforward fix, and should you ever want to use Prestashop for another site, you don't have to fiddle around in MySQL administrator.

Makes much more sense to fix the root of the cause rather than hacking a solution together eaach time you need it.

Off course... Would you please put that straight forward fix here, so we can avoid any further discussion? :)