PrestaShop Forum

The best place in the world to ask questions about PrestaShop and get advice from our passionate community!

PrestaShop Forum

Jump to content

 

Cancelling orders shipping cost remains on order

3 replies to this topic
#1
godoprod

    PrestaShop Newbie

  • Members
  • Pip
  • 1 posts
When i cancel an order, the amount of the shipment remains in the order, giving the shop a sales profit of the shipment even if the order is cancelled. The cancelled order also remains in the statistics of the shop.

Can someone help me out??

#2
rocky

    PrestaShop Superstar

  • US Moderators
  • 9988 posts
This bug has been reported and fixed in PrestaShop v1.3.2. Unfortunately, the bug report doesn't explain how it was fixed.
Check out Nethercott Constructions for PrestaShop guides and modules. Like us on Facebook for news updates.

#3
godoprod

    PrestaShop Newbie

  • Members
  • Pip
  • 1 posts
Is there someone who has managed to fix this without upgrading to version 1.3.2??

#4
cecepee

    PrestaShop Apprentice

  • Members
  • PipPip
  • 172 posts
Its probably not a good solution at all, but you can use the module "delete single order". Then you get rid of the order completely. Can be done in the db too if im not wrong.


Sorry if i brought up an old thread but i was myself just searching for the answer to this problem and i see that its still no fix out for it even though the problem has existed since the PS start.
Some smart person can maybe help us with a module/tool that can fix this?

Best regards
Peter
www.lindbergers.com/ws