Live Help and support module

[weloveperfume.co.uk]

Hi not sure if this has been brought up before, but it would be really good if there was a live help and a support module

[Paul C]

I had a play with wrapping the craftsyntax free live support code into a module if that's any good. If you have a different one in mind, then give me a shout and we'll see what can be done.

The craftysyntax one is currently on my demo/test store: http://prestashop.ecartservice.net

Paul

[zeroman]

From 1220985769:

I had a play with wrapping the craftsyntax free live support code into a module if that's any good. If you have a different one in mind, then give me a shout and we'll see what can be done.

The craftysyntax one is currently on my demo/test store: http://prestashop.ecartservice.net

Paul

Dear Paul, can you share this module ??

regards....

[weloveperfume.co.uk]

Hi Paul

Yes look good and well done, can you possibly share the mod

Thanks again

[Paul C]

I'll package it up, and write some instructions later today, and post it in here :-)

Paul

[Paul C]

Module is attached, as promised :-)

Not sure if it's going to be easy to install as I've not looked at it since I wrote it.... There's a readme.html file in the zip file with some vague instructions though :cheese: (basically a copy of the module control pane Help text).

Paul

Attached File(s)

•  cs_livehelp_0_1.zip (1.34K)
  Number of downloads: 1016

[weloveperfume.co.uk]

Hi Paul thanks for that I will download now and set it up later.

Thanks again for you hard work

[weloveperfume.co.uk]

Seem to be getting damaged file on download, tried a few times but still same problem

Can you possibly check it and re upload it

Thanks

:-)

[Paul C]

Strange, the one on here downloads fine (see the reply above with the attached file) but the one on my server keeps getting truncated when I upload it.... I'll need to investigate!

Edit: Not a clue why it doesn't like the zip file, but I've replaced it with a 7z version instead, which has better compression anyway, I'll maybe start using that by default :)

[nicklelinea]

working fine.. thanks

[stephensaid]

Hi,

Is it possible to implement a module using
http://www.plugoo.com
Customer can communicate with you via msn so no need to be logged on your backend.

This is the code required to be include in the module:

<object type="application/x-shockwave-flash" id="plugoo" data= "http://www.plugoo.com/plg.swf?go=plugo_id_here" width="140" height="300">    </object>

Plugo ID could be made configurable from PrestaShop Backend.

I have it working on my site based on Joomla.
"IdeaSoft - Printing and Sage Customisation":http://ideasoft.maltago.com

Regards,
Stephen

[Omega]

Hi
I have downloaded the latest software from craftysyntax (2.15.0) and put it onto my server in the modules folder as instructed. I have checked the back office and it is there ready to install. When attemting to install http://www.unibezel....yntax/setup.php
I get an internal server error 500. I thought this was because i didnt install the software in the back office, so I installed it in the back office and still get the same error.

Any help please

[Jut Me Dave]

I have followed the instruction and installed CraftySyntax version 2.15.0. But the " NEED HELP? " block on my left column is not showing anything. Is it because i installed the latest version that doesn't work anymore? Please help.

Attached File(s)

•  Picture 2.jpg (17bytes)
  Number of downloads: 1517

[Omega]

From 1228669460:

Hi
I have downloaded the latest software from craftysyntax (2.15.0) and put it onto my server in the modules folder as instructed. I have checked the back office and it is there ready to install. When attemting to install http://www.unibezel....yntax/setup.php
I get an internal server error 500. I thought this was because i didnt install the software in the back office, so I installed it in the back office and still get the same error.

Any help please

SORTED.
I had to reset the file permissions and their respective folders thingy. You know what I mean..... dont you ?????

[Jut Me Dave]

Hi Omega, did you have anything to click on the need help block?

[Omega]

From 1229200773:

Hi Omega, did you have anything to click on the need help block?

Hi

Yes I did. Should be an envelope. Just make sure that your files attributes have been 755 in modules/cs_livehelp/ and recurse to all sub directories. Also make sure that ALL files have been uploaded. Sometimes they dont.

Also, silly question, but have you created a seperate mysql database or are you using the shop one? I used a seperate one and it went ok without a problem. I presume you got the setup screen on install when you went to the install screen?

Any other info, let me know and im sure we can break the buggers back :)

[Omega]

My site is www.unibezel.com thats what it should look like

[Jut Me Dave]

i will delete everything and try from the beginning again. Hope will work this time. I have created a new database for this specially. I can set up and login to the admin on craftysyntax. The button just not appear.

[Omega]

BTW, nice to see people reply to these threads :)

[Ehinarr]

[SOLVED] CraftySyntax is already installed and running, but the 'NEED HELP?' block does not show anything. I changed CHMOD of folders to 755...but without success.

Quote

Just I have posted my question and I found a solution. I just changed the follownig source code (src) in cs_livehelp.tpl to a full path because my server is in localhost:

src="http://localhost/shop/modules/cs_livehelp

Now it's all ok.

Attached File(s)

•  Picture 2.jpg (6bytes)
  Number of downloads: 397