40 replies to this topic

[benjamin2010]

Not sure to understand what's happening during the installation process as in step 3 when I enter my gmail address to test the 'send email' functionnality, I don't get anything at all and I can even go to step 4!
Do you know where this could come from (ie the fact that the email function doesn't seem to work)?
I've an Apache 2.2 server and Mysql 5.0

Any suggestions more than welcome, I'm really stuck here.

Thanks

[harleybill]

benjamin2010,
Try not testing Email.
I think you'll find that will work.

[benjamin2010]

Thank you Harvey, but I tried without testing sending email as I saw that it is what a few people had already advised on the forum but it still doesn't work.
Any other ideas?

Thanks again.

Ben

[benjamin2010]

Harvey I tried again: deleted the prestashop database, launched install again.
At step 2, everything is fine.
At step 3, connection to DB is working fine.
I don't specify any email address and don't try to test the email function.
Click on 'next', installation is progressing fine it seems, the tables are created but nothing then happen and I can't go to step 4.

Will really appreciate any kind of help / advise on this.

Thank you.

[basesniper]

Hi, I tried installing version 1.2.5 and is stuck at Step 3 so decided to try version 1.3.0.1, am still stuck at step 3?
Anyone knows how to install?

[pius]

i am having thesame problem with bejamin pls it stuck by step 3 i can proceed . i install 1.2.5 i think i really need help as soon as possible, i want to install it on my local host sever yet. thanks anybody that can help on this issue should pls help.

[rocky]

There is a known issue where installation freezes if your email settings are incorrect. You can work around it by unchecking "Receive notifications by e-mail". This will allow Prestashop to install correctly, but if you don't enter working email settings, Prestashop will not be able to send emails.

[basesniper]

hi rocky, at step 3,i manage to send a test email. it works.how do we Uncheck-receive notification by email? i have entered correct email settings at Advanced users config.

[rocky]

The "Receive notification by email" checkbox is at the bottom of step 4.

[basesniper]

Hi Rocky,

I encountered the same problem as Benjamin,

"At step 3, connection to DB is working fine.
I don’t specify any email address and don’t try to test the email function.
Click on ‘next’, installation is progressing fine it seems, the tables are created but nothing then happen and I can’t go to step 4."

Will really appreciate any kind of help / advise on this

I can't even go to Step 4.

thanks

[basesniper]

Could it be this issue?

http://www.prestasho...ewreply/189642/

[basesniper]

problem is still the same!

[basesniper]

anyone can help? still stuck at level 3

[basesniper]

still stuck at step3. prestashop is working. BUT if do not pass step 3, we cannot have admin capabilities to edit this Shop. now i am trying virtuemart.net

[Choy Gonzalez]

From 1265246243:

"At step 3, connection to DB is working fine.
I don’t specify any email address and don’t try to test the email function.
Click on ‘next’, installation is progressing fine it seems, the tables are created but nothing then happen and I can’t go to step 4."

Will really appreciate any kind of help / advise on this

I can't even go to Step 4.

thanks

Same problema here tambien! Any help with this? I m testing on localhost. Is there something I m missing?? I ve created the DB already with phpMyAdmin.

please ayudaaaa

[basesniper]

upgraded to 1.3.0.1, still the same, can't go to step 4

[Juliette]

Hi everybody.

I'm having the same problem installing this version (1.2.5). The installation freezes at step 3 when the connection to the DB seems fine. (of course, no email was sent when I first tried this step.)

What can be done to stall this software? I really like to use Prestashop!!

Thankyou all!

PD: BTW, i'm trying to install it in localhost and using php6

[rocky]

Prestashop was designed for PHP5. I'm not sure whether Prestashop is compatible with PHP6. If it is using functions that were deprecated in PHP6, that would explain why it isn't working for you.

Another known issue is that using special characters (!@#$%^&*()) in your password can prevent Prestashop from installing. This bug was fixed in Prestashop v1.3 alpha 2.

[Juliette]

thanks rocky, I'm gonna try with php5 see if it works
:)

[tophe60]

Hello i have the same problem, connexion database is ok but, no way to test the mail, i succeed to complete installation, but then no way to login in back office