62 replies to this topic

[cecepee]

Hi.

I have seen when i searched the forum that many more people have had same problem as me, but i have not seen any solution.

(This part is solved) No order shows in BO after customer successfully completed their purchase.


Problem is that i don't get ant new orders in BO when customer have gone trough with a purchase.
I have tested this my self now with different test accounts, and i tried order with Bank-wire and order with COD, other payments i have not tested.

The whole process for me as a customer looks correct, nothing looks strange, i get on screen all info needed to make my bank-wire or COD info. BUT i don't get any confirmation email.
And as i said, for me as store owner i don't get any info about the order.

This is i believe a very serious problem since customer can pay a lot of money and think they have been scammed.
I have as i said, searched the forum, and found a lot of posts about this, many have the problem with paypal, but just as many have it with Bank-wire and COD. But i don't see any solution in any of the threads.


So is there anyone that have figured this out and can help spreading the solution?
Or is this still unsolved?
Where shall i start to look, and for what should i look?
I hope for your help.
Thanks in advance.
//Peter

[cecepee]

I dont know what might have hapened, but today the orders showed up, a bit late, 12-14 hours or so, but at least it showed up.

Still existing problem
But what is still a problem and that i have not been able to solve is the problem with no email beeing sent out, neither to me or the customers.
So i dont get message when orders are made or when stock get low. And customers dont get their, orderconfirmations, password requests, etc. etc.
I have searched for it and seen many have got the problem, but stil no workable solution in any of the threads.

Anyone have a good idea of what to do here?

[cecepee]

I chatted with the support guys on my web-host and they couldn't help much.
But i do have a few domain at this webhost, and my backupstore, (identical files and database) is on another domain but within the same host.
With the backup copy i can send all kinds of mail, order confirmation, passw-retreival, send to a friend, message to me about new orders in backoffice etc. etc.

So now im confused. Same host, same server, same files and database, and it works for the backup-testshop, but my live real store cant send email. What can i have done wrong to make this happen.
only difference with the testshop and liveshop are the name of the shop.
www.thelindbergs.se/testshop (all mail work well)
and
www.lindbergers.com/ws (no mail at all)

What i did was to copy all folders and files from testshop when i was done with its design.
Uploaded it to my live stores server, changed the path in back-office and in the settings file
What else can there be i have missed to do?
And I also wonder if the different themes can have any to do with it?

Best regards
Peter

[cecepee]

I allso realize that according to the stats i have not sold anything either.
I attached 2 pictures here explaining what i mean.
One picture shows that i have not had any orders this month and i have not sold anything this month
Next picture shows you just the opposite. that i have had orders and sales.
Can this have anything to do with why i don't get email´s?

I soon dont know more just what to do, is this email send out in anyway connected with the database also, that the problem can be there some how?

Thanks for your time

//Peter

Attached Files

•  orderstats1.gif   9bytes   634 downloads
•  orderstats2.gif   11bytes   632 downloads

[kutyi]

Hi cecepee!
I have exactly the same problem. It could be DB problem because I have 2 shops at 2 different host and just 1 have this strange behaviour.

[MistrM]

Hi

The host that has errors with the mail probably just updated their php. This is the case for my shops at one.com. I hope we can fins a solution to this and help from the prestashop team. This is a serious issue.

[cecepee]

Well, i have also one.com as host for both my domains, and it works fine on one domain,
but on the other domain the identical same files and DB wont work with the emails.
This of course make me think that i have done something to some file/setting on the non working one, but i just cant figure it out.
I have made a php site with a simple mail script on the non working domain, in the stores folders, and that works. A big mystery.

[suatje]

Hi,
I am having the exact same problems. It first start on one webshop which is hosted at one.com (but i am still developing that one so i thought a presta 1.2 problem) but today it started on my second webshop which is running for 8 months now with no problems (until now) on presta 1.1 also at One.com. They informed me that they are fixing it. Until then i dont know what to do....

[asjoli]

I have the same issue!
My shop is hosted on one.com and now all of a sudden I don't get any emails nor my costumers!
I know I got an email a while back from one that they would upgrade their php. I didn't think much of it, but I guess that is what caused these problems.
Nobody got a solution?

[BGBK]

Yepp, me too hosting at "one.com", and my thread regaring the issue, http://www.prestasho...ewthread/40914/

[BGBK]

From 1264796885:

Hi,
I am having the exact same problems. It first start on one webshop which is hosted at one.com (but i am still developing that one so i thought a presta 1.2 problem) but today it started on my second webshop which is running for 8 months now with no problems (until now) on presta 1.1 also at One.com. They informed me that they are fixing it. Until then i dont know what to do....

OK, Do you know what they were going "to fix". Did the support specify any details regaring your email problems?
BR
/J

[suatje]

No they were so vague about it Php (but that change happen 8-12-2009). they said there were problems with the server where my site is located. Second time they told me it would be fixed in 15 minutes. third time they asked me to fill in a ticket so technicians would look at it. The weirdest thing was that the guy from their live support asked for my login code of my shop ( i told him i would never give it away). I think that i will move my shop asap.

greetz

[MistrM]

Same thing here. First shops mail went down about a week ago and now the second one today. I have gotten no answers from the tech support that is helpful in any way. I have always appreciated their live help but when it comes to the technical support they give me a bad feeling of incompetence and not beeing service minded. In one shop I at the same time got problems with the orders. It shows in order that they have placed an order and the total amount. But I can not see what they have orderd. Not under orders, not on invoices and not in "my orders" in customer account. Anyone recognize this issue as well?

// M

[suatje]

maybe we will get more help if we combine our reports for ONE.COM, about this issue? what do people think about this idea?
I can only imagine it is annoying everyone who has this problem. As Friday, Saterday and Sunday are very important for my shop! grr
PM me with the name of your website if you want to join me.
I will start contacting them tommorow morning by email, chat support, and phone.

MistrM sorry the order problem isn`t happening to me at least not yet! have you looked at the link placed by BGBK


greetz and good luck all
Suatje

[suatje]

hi

i got this message from one.com:

Thank you for contacting One.com! Could you please confirm the settings that you use on php mail()?

Best Regards

SUPPORT

What should i send? i send them message.php

[suatje]

So i have been in contact with one.com for almost 2 hours but still it is not working. we tried configuring smtp (didnt work). The only interesting thing i discovered is that with one.com you are only allowed to send 25 mails to other e-mails than (@yourdomain.com). that limits you 2 8 new customers a day...

i`ll keep you up to dated

gteetz

[pieterfloris]

same here... suddenly no mail, no working contact-form

also One.com hosted shop... had contact with One last evening with no result. now waiting for mail response.

another php mail form works fine though

[totallybike]

POSSIBLE FIX

Hi all, I had been having the same problem:

customers did not receive any emails
I did not receive any emails
customers tried to resend passwords but never received them
customers could not contact us via the 'contact us page

After speaking with one.com support for about a week, I gave them my BO login details and they seemed to have fixed the problem. They have set up SMTP with different settings that they state on their website. You might want to try this:

In BO go to Preferences and then select the email tab
Tick the button for 'Set my own SMTP Paramaters
Set it up with the following:
SMTP Server: mailout.one.com
SMTP user: youremail@yourdomain.com (eg mine is enquiries@totallybike.com)
Encryption: None
Port: 25

Click save

As I said, support did this for me and it is working fine, but I'm worried about this 25 email limit, especially since it was one.com live support that not only recommended Prestashop to me, but also said that it was compatable with their system. I'm new to all this and have had to learn it all as I go, so it has taken a lot of time to build my shop and develop it this far so far!

Keep me updated on how anyone gets on at one.com, someone should take a list of all of the domains that we as their customers have (almost like a petition) in order to highlight how big the issue is, even if they can fix it so that SMTP works for everyone and removes the limit!

My and my girlfriends domains are:
www.totallybike.com (currently using Prestashop)
www.totallybike.co.uk (soon to be using prestashop)
www.cougarmarketing.co.uk (soon to be using prestashop)
www.bridgepropertysolutions.co.uk (no prestashop)
www.fast2buyproperties.co.uk (no prestashop)
www.dgnsproperty.co.uk (no prestashop)

Hope we get this sorted

Gary

[suatje]

I just want to mention one important thing leave smtp password open! than it works like a charm!!!!
phewww

In BO go to Preferences and then select the email tab
Tick the button for ‘Set my own SMTP Paramaters
Set it up with the following:
SMTP Server: mailout.one.com
SMTP user: youremail@yourdomain.com
SMTP password : LEAVE IT OPEN !!!!!IMPORTANT!!!!
Encryption: None
Port: 25

For me this works

[pieterfloris]

looks like it works again!

Thanks all!

Pieter