1 reply to this topic

[dave204]

Could anyone throw any light on this one?
I have received paypal payments OK from UK to my online shop, but last night a gentleman placed an order from Canada.
Although my Prestashop back office is set up to include Canada, as a country, under "zones", I have US - not Canada.
Could it be that this "blocks" the order, or is Canada counted as being in the US Zone?
Or could it be that my UK PayPal has not accepted payment from Canada, even though it was in UK Pounds?
I am puzzled about this one!
I need an urgent answer so I can resolve it for the customer - I can't obviously send him the goods until I have received payment through PayPal.
Many Thanks in advance!

[tomerg3]

Can you tell us what error he was getting?

Was the error coming from the paypal site, or was he not even able to get to that stage?

If it is the latter, than check that you have Canada (and other countries) checked in the Back Office under Payment -> Currencies Restrictions (at the bottom of the page).