18 replies to this topic

[diana13]

Hi,

Happy New Year for everybody!

After we arrive in 2010, my visitors online stats are going crazy. It shows me 175 visitors online, though there is 1 visitor. It displays visitors from various dates from 2009. The visitors are still registered in database, but with wrong date: 2009-12-30

Any solution?

[JJBYPC]

Am having the same problem with "Tracking visitors" module, I have visitors online, and I also online but 2010 has no records.

Is this a bug?

[diana13]

Also, the products with reduction until 2009-12-31 are still displayed with reduction. So, is there a way to change the date for the entire site? Is anywhere such an option?

[diana13]

It seems that there is not a prestashop bug, but it has to do with the mysql server settings. So, we have to contact our hosting providers to solve this situation. As soon as they are awake :))

[JJBYPC]

This problem have been solved by changing LINE 36 of /admin/tabs/AdminStatsTab.php

Replace with this:

if (($month = Tools::getValue('dateInputMonth', -1)) != -1 AND Validate::isInt($month))

[thehandlestudio]

I have used the code above and its still not registering any sales in stats i'm using version 1.1.0.5

Regards,

Mark.

[Nordic]

Please tell me which text to replace. On row 36 in the AdminStatsTab i have is only a "{".

[Nordic]

No one who got a description on how to solve the problem with missing statistic? I have the code from the forum here but I don't know where to insert it.

[baatkoo77]

Hi, I am facing same issue. Have tried code above but no effect. Any advise will be appriciated.

All the best.

[baatkoo77]

Hi, I found a solution: You should go Statistics->Referrers and there you should change to Date

[DY, Cambodia]

Sorry brother, can you give me more detail to sovle this problem. I try to past the code and try to find "statistic->Refferer" I found nothing

[tcharl]

From 1262881375:

Hi, I found a solution: You should go Statistics->Referrers and there you should change to Date

Yes please give some details. Where is that??

I have 1.1.0.5. and the change on line 36 of AdminStatsTab.php didn't improve anything.
Moreover, I can't see the list of customers who subscribed in 2009 anymore. There still are in the DB though.
These two events (Stats and Customer list) don't work anymore since the 1st of january.

Thanks for helping.

[Templpress]

I have resolved this problem. Open your settings.inc.php file. Select and cut (ctrl+x on PC or comnd+x on a Mac) these

define('_COOKIE_KEY_', 'xxxxxxxx');
define('_COOKIE_IV_', 'xxxx');

and save. Refresh your browser but do not login. In settings.inc.php paste strings that were cut. Save. Login on admin area. Vistors Online now working.

[quilla.b]

hi,

I am using prestashop 1.2.1. I don't know where to insert this code. can anyone assist me?

Thanks

[howard]

I am using 1.1.0.4 and I have lost all my stats visits and visitors now shows a graph that does not make any sense and is for 2006, 7 & 8 ?? the calendar is set as 2010, and now the visitors on line says 0 and I know there is more than one on line
I have a second site that the stats are working OK
I would up grade but have not found a comprehensive explanation of how to do so and when I tried it with an experimental site nothing would work properly afterwards
can anyone help ?

[Site]

Templpress, which version is your fix for ?

[nuchie1]

I am using 1.3.1 v and having the same prob. The home page shows people online but when I go to stats and click customer's online it shows zero.

[howard]

Hello nuchie1,
I had a similar problem and managed to solve it
yes I have a result. I deleted the three ps_connections ps_connections_page ps_connections_source from my DB then uploaded them from my other site DB and now the graph and visitors on line works well work ok. of course all the data has been lost but I have that on the DB files I first backed up.
you could just upload them from a previously saved data base
see
SOLVED lost visits and visitors in BO stats
I hope this has helped
howard

[VIXUS]

just change year in your callendar in stats tab in BO.