Shipping options not selectable

[JackusD]

Hi, I'm in need of some help!

 

I'm having problems with the checkout when multiple carriers are being used.

 

I have several different carriers set for different products, so some products won't share any of the same carriers. If these products are in the cart, the different shipping options aren't displayed and the user isn't able to proceed e.g.

 

Product 1 has 'Stall Collect', 'Standard Delivery' and 'Express Delivery' carrier options.

 

Product 2 only has a 'Made to Order' carrier option.

 

This is what is displayed when these products are in the cart:

 

 

I'm pretty stumped on this one, so if anybody could help it would be much appreciated!

 

Thanks,

 

Jack

[Tung at RockPOS.com]

Jack,

 

As far as I understand, in this case, you should have 3 options:

- Stall Collect + Made to Order (1)

- Standard Delivery + Made to Order (2)

- Express Delivery + Made to Order (3)

 

It seems, Standard Delivery and Express Delivery are not available currently. Check their settings under Back office > Shipping > Carriers > Standard Delivery and Express Delivery.

 

Also, it's not really related but you might be interested in this article:

MULTIPLE SHIPPING ADDRESSES IN PRESTASHOP 1.6

 

Hope this helps!

Tung

Edited November 25, 2014 by TungCEO (see edit history)

[JackusD]

Hi Tung,

 

Thanks for the reply!

 

Yes, those were the shipping options that I'd expected to see. In my example above, if only one of those products is in the cart the correct shipping options are displayed and the user is able to proceed, so all of those carriers are definitely active.

 

I'll take a look at the multiple shipping addresses module later today and see if that solves the problem.

 

Thanks for the help!

 

Jack