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TECHNICAL ERROR: unable to send login informations


albertotm

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Hello,


I would tell you about a problem that I have in my website that I can´t solve.


 


The issue is that when a customer add a product to the cart and open the cart, he can´t login and appear this message:


 


TECHNICAL ERROR: unable to send login informations


Details:


Error Thrown: [object Object]


Text status: error


 


I have tried a lot of solutions without result.


The problem suceed only in '1 step checkout'. Creating an account from normal mode, all works fine. In 'normal checkout in five steps' work fine too.


The same happens when the customer try to create a new account from the cart


If the page is refresh, the customer appear normally login.


 


La versión de Prestashop usada es 1.6.0.9 con la plantilla Avena de Promokit


 


The Prestashop version used is 1.6.0.9 with Avena theme of Promokit.


 


You can try the issue in: https://cmykgraphic....s/pedido-rapido


User: [email protected]


Pass: test12345


 


I hope you can help me to solve the problem


Best regards.


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Edited by albertotm (see edit history)
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Others had/have the same problem:

 

http://www.prestashop.com/forums/topic/315392-one-page-checkout-infamous-technical-error-unable-to-send-login-informations/

 

Seems to be a problem with customers who register first, not using the checkout. This way, they are not required to add an address yet. So the problem is with customers without address.

 

Some 'work around that seems to work:

 

Go to Back office: Preferences -> Customers

In "Registration process type" select: "Standard (account creation and address creation)"

post-455771-0-25544700-1412177978_thumb.png

 

 

This will result in when a new user creates an account (not via checkout, but using 'log in' at top right), it  will also have to enter an address.

 

After that, everything should be all right.

 

Until the problem is really solved, maybe this helps,

 

pascal.

 

 

(N.B. Another option is to change to 5 step checkout, but many people don't want that...)

 

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ive  tried that dint work thanks anyhow. i have removed shipping / address etc from registration so i think that is where the problem is. it only problem when paypal module enabled. and its a problem with cookies , works first time, 2nd time, it gives "unable to send login informations" , trev

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